Customer Service Rep(09665) - 661 NW 32nd St

As a Customer Service Rep at our Newcastle, Oklahoma location, you'll be responsible for operating equipment, preparing products, and managing orders. You’ll also engage with customers, both over the phone and in person. Your role will be crucial in handling inventory, maintaining cleanliness, and ensuring that each guest leaves feeling WOW'd by your service.

To qualify for the Customer Service Rep position at our Newcastle office, candidates should possess strong communication skills, both verbal and written. While previous customer service experience is a plus, a positive attitude and willingness to learn are equally important. Physical stamina to perform various tasks is also required, making this a great opportunity for those who enjoy a dynamic work environment.

New Customer Service Reps at our Newcastle location will receive extensive training that includes customer service orientation and an interactive computer program. You'll also get hands-on practice to help you feel comfortable in your role. Our focus is on ensuring you understand both the operational and customer service facets, allowing you to succeed from day one.

While previous customer service experience can be beneficial for the Customer Service Rep position at our Newcastle location, it's not a strict requirement. What matters is your ability to engage with customers positively and take initiative in learning the necessary skills. We're looking for individuals with the right attitude who can embody our core values effectively.

As a Customer Service Rep, you can expect physical demands that include standing, walking, lifting, and occasionally climbing. The role requires agility and the ability to tolerate varying temperatures, but with our focus on team support, you'll feel empowered to meet these demands confidently.

In this role, it's essential to remain calm and empathetic. Start by listening to the customer's concerns without interrupting. Acknowledge their feelings, apologize for any inconvenience, and then work collaboratively to find a solution that satisfies them, all while adhering to company policies.

Think of a specific example where your actions made a significant impact on a customer’s experience. Detail the situation, the steps you took, and the positive outcome. This not only shows your ability to deliver quality service but also reflects your commitment to the core values.

Effective communication consists of active listening, clear articulation of thoughts, and adjusting your message based on the audience. For the Customer Service Rep role, friendly, approachable communication is crucial in making customers feel valued and understood.

It's vital to maintain a positive work environment. I would seek to understand your colleague's perspective and discuss the situation openly. It’s important to keep the focus on resolving customer issues and find a common ground for better teamwork.

In a busy environment, prioritization is key. I would assess the urgency and impact of each task, tackling the most pressing issues first while ensuring customer interactions remain a priority. Time management strategies like creating to-do lists can help maintain focus.

Attention to detail is paramount. I methodically check orders against incoming requests, verifying items before processing them. Additionally, double-checking with customers can help ensure that everything is correct and that they feel valued in the process.

To learn new software efficiently, I first familiarize myself with the user interface. I utilize tutorials, peer support, and practice frequently to build my confidence. If available, I would also seek help from my supervisor to address any challenges.

I appreciate feedback and view it as an opportunity for growth. I would listen carefully, ask clarifying questions if needed, and take note of areas for improvement. Implementing this feedback is what transforms it into a valuable tool for my performance.

The most rewarding aspect of customer service is the ability to positively impact someone's day. I enjoy building connections with customers, solving their problems, and being a part of a team that prioritizes quality service. It motivates me to bring my best self to work.

I'm drawn to your company because of its strong commitment to integrity and respect. I align with your core values and am eager to contribute to creating WOW moments for your guests, while also growing within a company that values its employees as much as its customers.