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Domino's Customer Service Rep (04179) - job 2 of 4

Company Description

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Domino’s began humbly in 1960, with a history of starting small but dreaming big, which remains at the core of our brand. Hard work, ambition, and a passion for pizza have always fed the power of what’s possible at Domino’s. We are a company built on innovative solutions and a belief that we are never done getting better, we embrace change and the potential it unlocks for everyone. We are focused on developing an inclusive culture, with dignity and respect for all, where team members can grow, thrive, and bring their best selves to work every day. The diversity of our workforce is what helps to make us an enduring brand, where we can grow and thrive together.

Extra cash? New skills? More opportunity? Find what you're after at Domino's - where you'll have fun while making and delivering great food. One of the greatest things about working in a Domino’s is that it can fit your goals for work and life. Flexible schedules, extra cash and convenient locations. That’s all available. But there’s even more for the taking. Many of our corporate and franchise store team members have made the leap from entry-level to business owners. Others have pursued leadership opportunities throughout the brand. For those with their sights set on becoming managers, a store role can offer the chance to hone their skills in customer service, inventory management and people development. Find your full potential with Domino's!

Job Description

You got game? You got spring in your step? You want the best job in the world? And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps with personality, hustle and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Our mission is to recognize, appreciate, value and utilize talents and contributions of all individuals. To create an empathetic environment where all team are valued for their differences, and encouraged to reach their highest potential. If this sounds like a culture you want to be apart of, what are you waiting for? Apply!

Duties & Responsibilities:
As a Domino's Crew Member, you are often the first person to welcome and interface with Domino’s customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Additionally, the ability to maintain professional appearance in accordance with Domino’s and Team Fox image standards is required – you are the face of the brand! Additional duties and responsibilities include, but are not limited to the following:
 

  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, coordinate with coworkers and customers, analyze and compile data, and make sound ethical judgments in a timely manner.
  • Enthusiastic customer greeting and positive personality – taking orders with a smile!
  • Operate, clean, and maintain all store facility and equipment.
  • Willingness to take inventory, stock ingredients from delivery area to storage, work area, walk-in or reach-in cooler, and complete associated paperwork.
  • Prepare product to Domino’s specifications and guidelines.
  • Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery.
  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
    Must be able to make correct monetary change.
  • Comfortability utilizing a computer keyboard, touch screen, and foot-paddle.

 

Qualifications

Physical Requirements:
Daily tasks are performed from a standing position, as such you will be on your feet for majority of your shift. This role includes, but is not limited to, the following activities:

  • Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4”.
  • Bulk product deliveries are made two to three time per week, and require unloading by team members. Product ingredients and supplies may weigh up to 50 pounds and requires lifting and/or stacking.
  • You may be required to occasionally crouch, squat, stoop, bend, or utilize stairs while performing job tasks.
  • Hand-eye coordination required for the use of shaping pizza dough, maneuvering pizza peel and cutter, and folding of cardboard pizza boxes.

Additional Requirements:
You must be at least 16 years of age
Must pass a Criminal Background Check

Additional Information

All your information will be kept confidential according to EEO guidelines.

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CEO of Domino's
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Average salary estimate

$30000 / YEARLY (est.)
min
max
$25000K
$35000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Domino's Customer Service Rep (04179), Domino's

Are you ready to step into a role that not only serves a delicious purpose but also allows you the flexibility to create your own schedule? Join Domino's as a Customer Service Rep at our location in Watkinsville, GA! At Domino's, we believe that our team is the heart of our business, and we're looking for enthusiastic individuals who love sharing a smile and a great meal. In this role, you'll be the friendly face our customers see when they come in to order piping hot pizza or call us up for some late-night snacks! Your skills in communication and timing will help ensure every customer leaves happy. Plus, you’ll have the chance to tackle various tasks from taking orders to preparing pizzas, all while having fun with a supportive team. What sets Domino's apart is our dedication to fostering growth within our team. Not only will you earn some extra cash, but you can also explore a variety of paths—whether that’s moving up to a management role or even considering franchise opportunities down the line. Here, we support each other, recognize talents, and celebrate diversity. So, if you’re looking for an engaging work atmosphere that values your unique contributions and provides room to grow, Domino's is the place for you. We can't wait for you to bring your enthusiasm, skills, and a great attitude to our team. Let's make some pizza magic together!

Frequently Asked Questions (FAQs) for Domino's Customer Service Rep (04179) Role at Domino's
What are the responsibilities of a Domino's Customer Service Rep in Watkinsville, GA?

As a Customer Service Rep at Domino's in Watkinsville, GA, your responsibilities include welcoming customers with enthusiasm, taking and processing their orders efficiently, and ensuring that every interaction is positive. You will also prepare pizzas to Domino's specifications, maintain cleanliness of the store, and manage inventory while making sure the store runs smoothly during busy shifts. This role is essential for creating a warm and friendly atmosphere that keeps customers coming back.

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What qualifications do I need to apply for the Domino's Customer Service Rep position?

To qualify for the Customer Service Rep position at Domino's in Watkinsville, GA, you must be at least 16 years old and pass a criminal background check. A passion for customer service and a positive attitude are crucial, along with the ability to work both independently and as part of a team. Being comfortable on your feet for most of your shift and quickly performing basic math calculations are beneficial skills for this role.

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How can a Customer Service Rep at Domino's grow their career?

A Customer Service Rep at Domino's has numerous opportunities for career growth. Many team members start in entry-level positions and transition into leadership roles, such as shift manager or store manager. Additionally, exceptional performance can lead to opportunities in corporate management or even ownership of a franchise. Domino's support for personal development means that your aspirations don’t have to stop at the counter.

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What is the work environment like for a Domino's Customer Service Rep?

The work environment for a Customer Service Rep at Domino's is vibrant and fast-paced. You'll be surrounded by a team that thrives on teamwork, encouragement, and camaraderie. Expect to tackle busy rushes, all while engaging with customers and creating delicious pizzas. Enjoy flexible scheduling options that can adapt to your life, making it a perfect fit for students or anyone looking to balance work with hobbies.

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What should I expect during the training for the Customer Service Rep role at Domino's?

Training for the Customer Service Rep role at Domino's in Watkinsville, GA, includes hands-on experience with various aspects of the job. You'll learn about order-taking, food preparation, and customer service skills while receiving ongoing support from experienced team members. This structured training prepares you to handle every situation that comes your way, making you confident and successful in your role.

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Common Interview Questions for Domino's Customer Service Rep (04179)
How do you handle difficult customers as a Domino's Customer Service Rep?

When handling difficult customers as a Domino's Customer Service Rep, the key is to remain calm, listen actively, and empathize with their concerns. Acknowledge their feelings and offer solutions where possible, ensuring they feel heard and valued. Always keep your composure and remember that you are representing the brand.

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What does excellent customer service look like at Domino's?

Excellent customer service at Domino's means greeting every customer with a warm, friendly attitude, ensuring their orders are taken accurately and efficiently, and providing timely updates. Anticipating customer needs and going the extra mile to enhance their experience are essential traits of a standout customer service rep.

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Can you describe a time you went above and beyond for a customer?

When answering this question, think of a specific example where you identified a customer's needs and took extra steps to meet them. Explain the situation, the action you took, and, importantly, the positive outcome it had on their experience. This will showcase your commitment to customer satisfaction.

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What strategies would you use to work effectively as part of a team?

To work effectively as part of a team at Domino's, regular communication is essential. It helps streamline tasks and ensures everyone is aligned. I believe in offering support to teammates and asking for help when needed. Building rapport and trust among coworkers also fosters a positive work environment.

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How do you prioritize tasks during busy hours at Domino's?

During busy hours at Domino's, I prioritize tasks by focusing first on customer orders to ensure they are taken quickly and accurately. Then, I assess what needs immediate attention, such as preparing food or maintaining cleanliness, while always being aware of customer interactions to not lose focus on their needs.

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Why do you want to work for Domino's?

When answering this question, share your enthusiasm for pizza, the brand's reputation, and the positive work culture. You might also mention opportunities for growth and the chance to be part of a vibrant team that values its employees, stating how that aligns with your career aspirations.

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How do you ensure accuracy when taking orders?

To ensure order accuracy, I always repeat back the order to the customer after taking it, confirming each item and any special requests. I also take care to enter the order correctly into the system right away. This helps prevent misunderstandings and boosts overall customer satisfaction.

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What would you do if you made a mistake on an order?

If I made a mistake on an order, I would acknowledge my error immediately and apologize to the customer. I would rectify the situation as quickly as possible, offering to remake their order or providing a correction while ensuring that the customer feels valued and taken care of.

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How do you stay motivated during long shifts?

Staying motivated during long shifts as a Domino's Customer Service Rep can be done by focusing on the team atmosphere and the joy that comes from serving happy customers. I also like to set small personal goals throughout the shift, like quick turnaround times on orders, to help keep my energy up.

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What skills do you have that make you a great fit for the Customer Service Rep role?

To highlight your fit for the Customer Service Rep role, leverage skills like strong communication, problem-solving, multitasking, and a positive attitude. Mention your ability to connect with customers, work efficiently under pressure, and adapt to changing situations, all of which are highly valuable in this fast-paced environment.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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DATE POSTED
April 20, 2025

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