Customer Service Representative - job 1 of 2

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. Eaton offers a comprehensive portfolio of backup power and distribution equipment which protects us from host of threats including power outages, surges, and lighting strikes. The Power Distribution units range from basic rackmount models in distributed IT networks to advanced models for monitoring and control in enterprise and colocation data centres.We are looking for a Customer Service Representative to support the execution of customer enquiries and sales order requests via phone, email and digital channels. This will include managing high volume and complex enquiries while ensuring that accuracy and efficiency is delivered.The ideal candidate will have an order management, customer service and operational support background within a technical industry. We are looking for someone with a high level of accountability and ownership of the tasks given so that SLAs are met, and customer expectations are achieved. Prioritisation and problem-solving skills are imperative as no customer or enquiry is the same.Key Duties• Supporting optimal order management via phone & emails including but not limited to Purchase Orders, Pricing and Availability, Order ETA's, Debits, Credits and Warrantees.• Work directly and collaboratively with product, accounts, sales, and supply teams to ensure requests are supported and resolved efficiently and to quality.• Proactively managing customer orders to provide On Time Deliveries and where not possible proactively engaging customers to provide optimal customer experience.• Work in a team environment to achieve all customer service SLA's and support the sales team in achieving revenue goals.• Adopting a continuous improvement mindset and support key change initiatives.• Responsible for collecting operational performance data (including electronically) and undertaking approved corrective actions.Qualifications• Minimum of 2 years sales or product coordination, customer service, logistics or support experience in a technical environment OR…..• A recent graduate in electrical engineering with demonstrated experience in customer service.• Proficiency in the use of ERP and CRM solutions (preferably SAP and Salesforce).• Excellent stakeholder management skills.• Time management skills and ability to work independently.• Strong customer service ethos and great attention to detailWhat We Offer• On-site parking• Competitive salary with access to bonus scheme• Inclusive working environment• Volunteer days• Outstanding training and development programs for both professional and personal developmentWe are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.If this sounds like you, please send through your application. We look forward to hearing from you!]]>