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LTSS RN Assessment Coordinator

Anticipated End Date:

2025-04-07

Position Title:

LTSS RN Assessment Coordinator

Job Description:

Centers Health Care is a member of the Elevance Health family of companies, serving as a premier network of skilled nursing, rehabilitation, and senior care services. Our goal is to provide eligible members with access to quality healthcare so that they can continue to live healthy and productive lives within their communities.

LOCATION: This is a field role for the areas of Jamaica and the Bronx. New York residency is required.

HOURS: General business hours, Monday through Friday.

TRAVEL: Up to 75% travel is required within your assigned area.

The LTSS Svc Coord-RN Clinician is responsible for overall management of member's case within the scope of licensure; provides supervision and direction to non-RN clinicians participating in the member's case in accordance with applicable state law and contract.  Develops, monitors, evaluates, and revises the member's care plan to meet the member's needs, with the goal of optimizing member health care across the care continuum. The RN has overall responsibility to develop the care plan for services for the member and ensures the member's access to those services.

Primary duties include, but are not limited to:

  • Responsible for performing telephonic or face-to-face clinical assessments for the identification, evaluation, coordination, and management of member's needs, including physical health, behavioral health, social services, and long term services and supports.

  • Identifies members for high-risk complications and coordinates care in conjunction with the member and the health care team.

  • Manages members with chronic illnesses, co-morbidities, and/or disabilities, to insure cost effective and efficient utilization of health benefits.

  • Obtains a thorough and accurate member history to develop an individual care plan.

  • Establishes short- and long-term goals in collaboration with the member, caregivers, family, natural supports, physicians; identifies members that would benefit from an alternative level of care or other waiver programs.

  • May assist with the implementation of member care plans by facilitating authorizations/referrals for utilization of services, as appropriate, within benefits structure or through extra-contractual arrangements, as permissible.

  • Interfaces with Medical Directors, Physician Advisors, and/or Inter-Disciplinary Teams on the development of care management treatment plans.

  • May also assist in problem solving with providers, claims or service issues.

  • May direct or supervise the work of any LPN, LCSW, LMSW, or other licensed professionals than an RN, in coordinating services for the member.

  • Travels to worksite and other locations as necessary.

Required Qualifications

  • Requires a high school diploma or equivalent.

  • Requires current, unrestricted RN license issued by the state of New York; and 3 years of experience in working with individuals with chronic illnesses, co-morbidities, and/or disabilities in a Service Coordinator, Case Management, or similar role; or any combination of education and experience which would provide an equivalent background.

Preferred Qualifications

  • You must be comfortable visiting members and providing care in their homes or in a care facility.

  • You must be computer proficient in Microsoft Office including Word and Excel.

  • Very strong verbal and written communication skills are needed for this position.

For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $42.28 - $63.42/hour.

Location(s): New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level:

Non-Management Non-Exempt

Workshift:

1st Shift (United States of America)

Job Family:

MED > Licensed Nurse

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Average salary estimate

$109529 / YEARLY (est.)
min
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$87928K
$131130K

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What You Should Know About LTSS RN Assessment Coordinator, elevancehealth

Are you ready to make a significant impact as the LTSS RN Assessment Coordinator with Elevance Health? Based in Jamaica, NY, this field role is perfect for those who are passionate about improving the lives of individuals facing chronic illnesses and disabilities. You'll get to work closely with members, conducting assessments either through phone or in-person, and developing customized care plans that truly cater to their unique needs. With a commitment to promoting health and wellness, your role involves coordinating comprehensive services which include physical health, behavioral health, and social services. You’ll spend a lot of your time traveling, up to 75%, visiting members in their homes or care facilities, ensuring they receive the best support possible. Elevance Health values your expertise and dedication, offering a collaborative environment where you’ll work alongside medical directors and interdisciplinary teams to develop effective treatment plans. You’ll also supervise non-RN clinicians aiding in the coordination of services, maximizing each member’s care experience. If you hold a valid RN license in New York and have at least three years of relevant experience, we invite you to bring your strong communication skills and compassion for others to our team. Join us at Elevance Health, where you'll not only help members thrive but also enrich your own career journey in the dynamic world of healthcare.

Frequently Asked Questions (FAQs) for LTSS RN Assessment Coordinator Role at elevancehealth
What are the primary responsibilities of the LTSS RN Assessment Coordinator at Elevance Health?

As an LTSS RN Assessment Coordinator at Elevance Health, your main responsibilities will include conducting clinical assessments, developing and managing tailored care plans, and coordinating with medical teams to ensure members receive appropriate health services. You will identify high-risk individuals, manage chronic illnesses, and direct non-RN clinicians in their work to optimize care.

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What qualifications are required for the LTSS RN Assessment Coordinator position at Elevance Health?

To qualify for the LTSS RN Assessment Coordinator role at Elevance Health, candidates must possess a current and unrestricted RN license from New York, along with three years of experience in a relevant field such as service coordination or case management. Strong communication skills and comfort working with various healthcare partners are essential.

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Is travel required for the LTSS RN Assessment Coordinator role at Elevance Health?

Yes, the LTSS RN Assessment Coordinator position at Elevance Health requires up to 75% travel within your designated area, which includes Jamaica and the Bronx. This role is primarily field-based, allowing you to interact directly with members in their homes or care facilities.

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What does the work environment look like for the LTSS RN Assessment Coordinator at Elevance Health?

The work environment for the LTSS RN Assessment Coordinator at Elevance Health is dynamic and field-oriented, requiring travel to meet members where they are. This position supports a hybrid work strategy, balancing field visits with administrative responsibilities during general business hours, Monday through Friday.

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What benefits can I expect as an LTSS RN Assessment Coordinator at Elevance Health?

As an LTSS RN Assessment Coordinator at Elevance Health, you'll enjoy a comprehensive benefits package that includes competitive salaries, merit increases, paid holidays, paid time off, and an extensive range of health benefits. Additionally, there are incentive programs, stock purchase options, and retirement contributions, all aimed at fostering your well-being and financial stability.

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Common Interview Questions for LTSS RN Assessment Coordinator
How do you approach developing care plans for members with complex needs?

When developing care plans for members with complex needs, I focus on thorough assessments and open communication. It's essential to collaborate with the member and their family to ensure the plan is holistic and meets their unique needs while considering both short- and long-term goals.

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Can you explain your experience with case management and how it prepares you for this role?

I have over three years of experience in case management, where I successfully coordinated care for diverse populations. This experience taught me the importance of navigating healthcare systems effectively, developing individualized care strategies, and advocating for members, all of which are key for the LTSS RN Assessment Coordinator role.

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How do you handle high-risk situations or challenges while managing a case?

In high-risk situations, I prioritize immediate communication with the healthcare team and the member's support system. I believe that proactive problem-solving and timely interventions are crucial. Monitoring and adjusting the care plan as needed ensures we address all potential challenges effectively.

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What strategies do you use to ensure effective communication with members and their families?

I utilize empathy and active listening as core strategies for effective communication. I make it a point to build rapport and trust, ensuring members and their families feel comfortable sharing their concerns. Follow-ups and maintaining clear, jargon-free information also play a large role in my approach.

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Describe a time when you had to work in collaboration with a multidisciplinary team.

In my previous role, I often collaborated with a multidisciplinary team to develop comprehensive care strategies. For instance, I facilitated regular meetings to discuss case progress, share insights, and adjust care plans. This collaborative approach ensured all aspects of the member's health were considered.

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What experience do you have with telephonic assessments, and what tools do you use?

I have conducted numerous telephonic assessments, ensuring I create a comfortable environment for members while gathering detailed information. Using tools such as electronic health records, I maintain accurate and thorough documentation, enabling efficient follow-ups and care coordination.

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How do you prioritize tasks when managing multiple cases at once?

Prioritization is essential when managing multiple cases. I assess urgency and complexity for each member's situation, focusing on immediate health needs first. Keeping detailed records and to-do lists helps me remain organized and ensures that all tasks are addressed timely.

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What challenges have you faced with care coordination, and how did you overcome them?

I faced challenges regarding member engagement and compliance. To overcome this, I enhanced my outreach efforts, personalized interactions, and followed up on care plan adherence. By creating a supportive environment, I was able to increase compliance and overall member satisfaction.

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How important do you think cultural competency is in healthcare coordination?

Cultural competency is critical in healthcare coordination. Understanding and respecting diverse backgrounds enables me to tailor care approaches effectively. It builds trust and improves communication, ultimately leading to better health outcomes for members from various communities.

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What is your process for staying updated with healthcare policies and regulations?

Staying updated with healthcare policies and regulations is vital in my role. I engage in continuous education through online courses, attend relevant workshops, and network with peers in the industry. This ensures that I am well-informed and can provide compliant and effective care.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 3, 2025

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