Customer Service Representative

As a Customer Service Representative at Boylan Bottling Company, you will be responsible for processing customer orders, managing deliveries, and maintaining customer information in our ERP system. You'll also handle communications regarding order issues or updates and collaborate with the accounting team on payment matters. Your days will be dynamic and require strong attention to detail.

To excel in the Customer Service Representative position at Boylan Bottling Company, you should have at least a Bachelor’s degree or equivalent experience in inventory or production accounting. Familiarity with the food and beverage industry, as well as experience using Microsoft Dynamics Business Central, is preferred. Additionally, a strong numerical ability and proficiency in Microsoft Office are key.

Yes! The Customer Service Representative position at Boylan Bottling Company is fully remote, allowing you to work from the comfort of your own home. This flexibility enables you to balance your work and personal life while contributing to our team's success.

For the Customer Service Representative role at Boylan Bottling Company, strong communication skills, attention to detail, and the ability to adapt to a changing environment are highly valued. You'll also need basic computer skills and a knack for problem-solving to address customer queries effectively.

The salary range for the Customer Service Representative position at Boylan Bottling Company is between $55,000 and $65,000 USD annually. This competitive compensation reflects the importance of your role in maintaining customer satisfaction and supporting our operations.

When answering this question, consider sharing specific examples from your previous experience. Highlight your familiarity with order management systems and explain how you ensure orders meet all necessary requirements.

Employ the STAR method to structure your response: Describe a Situation, explain the Task at hand, the Actions you took, and the Results. Highlight your ability to remain calm and focused while working to resolve customer issues.

Discuss specific techniques, such as double-checking entries, using checklists, or leveraging technology to assist with accuracy. Emphasize your commitment to 100% error-free data entry and your attention to detail.

Explain your approach to time management and prioritization. You might mention how you assess urgency and importance and how you communicate with your team to stay organized and efficient.

Before the interview, research the company’s history, products, and mission. Showing that you've taken the time to understand Boylan Bottling Company will impress your interviewers and demonstrate your genuine interest.

Share a concrete example that demonstrates your ability to identify inefficiencies and implement improvements. Discuss the impact of your changes on the overall operation and customer experience.

Discuss your communication style and any tools you use to keep teams informed. You could mention regular check-ins, updates, or documentation to maintain clarity in processes between departments.

Outline your approach to handling such situations, focusing on proactive communication, investigating the cause, and offering solutions to the customer to maintain trust and satisfaction.

Provide examples of how you've successfully navigated change in previous positions. Talk about your flexibility and willingness to learn new processes quickly while staying focused on customer satisfaction.

Express your enthusiasm for the role and how it aligns with your career goals. You could mention your interest in the food and beverage industry and how you admire Boylan Bottling Company's commitment to quality and customer service.