Assistant Manager - Club Tavern Caboolture

As an Assistant Manager at Club Tavern Caboolture, you'll oversee the daily operations of the venue, ensuring everything runs smoothly from opening to closing. You’ll lead and develop the team, manage back-of-house administration, handle recruitment, create rosters, and focus on providing an exceptional guest experience. You'll also have the chance to implement your own initiatives to grow the business.

To become an Assistant Manager at Club Tavern Caboolture, you need to have experience in hospitality or retail leadership, particularly in food, bars, and gaming. Essential qualifications include a current RSA, RSG, RMLV, and Approved Manager certification, along with the ability to lead and coach a diverse team effectively.

The Assistant Manager position at Club Tavern Caboolture offers a competitive base salary of $74,000 along with bonuses and several team benefits. Employees receive an exclusive discount card for ALH Hotels, BWS, and other brands, plus health and wellness services to support your overall wellbeing, helping you to live your best life.

At Club Tavern Caboolture, we are committed to your development. As an Assistant Manager, you'll have access to dedicated learning and development programs designed to help you grow your skills and advance your career within the hospitality industry. We believe that when you succeed, we all succeed!

Club Tavern Caboolture stands out as a unique workplace due to its focus on creating a community-centered atmosphere and providing delightful experiences for our guests. We value teamwork and inclusivity, encouraging all staff to contribute positively and enjoy their work while being part of the larger Endeavour Group family.

When facing challenging guest situations, it's important to remain calm and listen actively. First, empathize with the guest's concerns, and reassure them that their issue will be resolved. Then, address the problem promptly while keeping the communication clear. Remember, excellent service recovery can transform a negative experience into a positive one.

My leadership style is collaborative and supportive. I believe in empowering my team by providing guidance and opportunities for growth while encouraging open communication. This fosters a positive work environment where everyone feels valued, which translates into excellent service for our guests at Club Tavern Caboolture.

To ensure high team performance, I prioritize regular training and team-building activities. I set clear expectations and performance goals, providing feedback and recognition for achievements. I also encourage team contributions to improve processes, focusing on solutions that enhance service and operational efficiency.

In a fast-paced environment like Club Tavern Caboolture, prioritization comes down to assessing urgency and impact. I focus on immediate guest needs and the essential operations that keep the venue running smoothly. Utilizing tools and effective communication with the team allows us to tackle tasks efficiently, ensuring excellent service always takes precedence.

To promote a safe and inclusive workplace, I would implement comprehensive training on diversity and inclusivity, encouraging a culture of respect among team members. Regular feedback sessions help address concerns proactively, while also fostering an open dialogue that ensures everyone feels comfortable and valued at Club Tavern Caboolture.

I approach financial targets by analyzing past performance and identifying areas for improvement. I work closely with the team to develop realistic budgets and financial goals, monitoring KPIs regularly. Open communication ensures we're all aligned, allowing us to make informed decisions that drive profitability while maintaining service quality.

When training new employees, I start by providing a comprehensive orientation that covers policies, procedures, and company culture. I then use a hands-on approach, pairing them with experienced team members for mentorship. I emphasize continuous feedback and check-ins to ensure they are comfortable in their roles and are developing their skills effectively.

Handling conflicts between team members requires a fair and objective approach. I would first speak with the individuals involved separately to understand their perspectives. After gathering insights, I would facilitate a meeting to encourage open communication, guiding them toward a mutual resolution while emphasizing collaboration and teamwork.

I want to work at Club Tavern Caboolture because I am passionate about delivering exceptional hospitality experiences in a community-oriented environment. I admire the venue’s commitment to quality food and service, and I believe my leadership skills and industry experience can contribute to creating a welcoming atmosphere for guests.

My long-term career goals in the hospitality industry include advancing into a senior management position where I can drive strategic initiatives and influence company culture positively. I aim to continuously develop my skills and knowledge, contributing to a team that not only excels in service but also prioritizes employee growth and satisfaction at Club Tavern Caboolture.