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Head of People (Senior Director or VP)

Extend is transforming the post-purchase experience in retail through AI-driven solutions that boost customer satisfaction and revenue. We're seeking a Head of People to lead human resources in our dynamic tech environment.

Skills

  • HR strategy development
  • Talent acquisition
  • Performance management
  • High business acumen
  • Excellent communication

Responsibilities

  • Create a world-class people and talent strategy aligned with the company's vision.
  • Lead all HR functions, including talent acquisition and performance management.
  • Develop a measurement system for employee engagement and retention.
  • Create HR policies and procedures that enhance clarity and transparency.
  • Implement scalable systems for onboarding, training, and performance management.

Education

  • Bachelor's degree in HR or related field
  • Advanced degree preferred

Benefits

  • Competitive salary and flexible PTO
  • Full medical, dental, and vision benefits
  • Stock options in a growing startup
  • 401(k) with financial guidance
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$245000 / YEARLY (est.)
min
max
$225000K
$265000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Head of People (Senior Director or VP), Extend

Welcome to Extend, where we’re shaking up the post-purchase experience for customers and retailers alike! We're on the lookout for a Head of People to join our dynamic team in the United States, a crucial role that reports directly to our EVP and General Counsel. This is your chance to lead the HR function in a fast-paced, high-growth tech environment and work closely with the executive team to attract, develop, and retain top-notch talent. At Extend, we're all about innovation—so you'll be crafting a world-class people and talent strategy aligned with our mission to drive a high-performance culture. Your responsibilities will range from talent acquisition and performance management to defining systems for measuring employee engagement. We need your expertise in building and scaling HR operations to support our amazing team of diverse individuals. As the Head of People, you’ll also develop policies that promote clarity and transparency within the organization, ensuring that we all thrive together. If you’re a seasoned HR leader with a knack for strategic thinking and a passion for team development, Extend is the place for you. Join us in our mission to revolutionize customer service while fostering a collaborative and supportive work environment! We're excited to see what you can bring to our table.

Frequently Asked Questions (FAQs) for Head of People (Senior Director or VP) Role at Extend
What are the key responsibilities of the Head of People at Extend?

The Head of People at Extend is responsible for leading the HR function in our fast-paced tech environment. Key responsibilities include creating a people strategy that aligns with corporate goals, managing talent acquisition, implementing performance management processes, and developing systems to measure employee engagement. This role also involves crafting clear HR policies and providing guidance to leadership on human capital strategies.

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What qualifications are needed to be the Head of People at Extend?

To become the Head of People at Extend, candidates should have proven HR leadership experience in both strategic and hands-on capacities. A strong business acumen is crucial, along with the ability to tie HR strategies to business needs. Experience in developing high-performing teams, expertise in scaling HR practices, and knowledge of HRIS systems are essential qualifications sought for this role.

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How does Extend define and promote employee engagement under the Head of People?

At Extend, promoting employee engagement is a top priority for the Head of People. This role involves defining and implementing an ongoing measurement system that gauges employee satisfaction and drives proactive engagement initiatives. By creating a culture of transparency and communication, the Head of People ensures that employees feel valued and motivated to contribute to our organizational goals.

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What are the personal characteristics that Extend looks for in its Head of People?

Extend seeks a Head of People who embodies strong communication skills, a problem-solving mindset, and an entrepreneurial spirit. The ideal candidate should have high emotional intelligence, the ability to influence others, and a strong collaborative leadership style. We value individuals who are proactive, accountable, and focused on creating a positive workplace culture.

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What benefits can employees expect when working as the Head of People at Extend?

As the Head of People at Extend, employees can expect a competitive salary package, comprehensive medical, dental, and vision benefits. Additionally, the role comes with stock options in a burgeoning startup, flexible paid time off, and a 401(k) plan with financial guidance. We aim to create a supportive environment that fosters both personal and professional growth.

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Common Interview Questions for Head of People (Senior Director or VP)
What motivates you to work in HR, specifically in the tech industry, as the Head of People at Extend?

When answering this question, emphasize your passion for connecting people with opportunities, particularly in fast-growing environments like tech. Share specific experiences where you've successfully tackled HR challenges and how they relate to the innovative spirit at Extend.

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How would you approach developing a people strategy that aligns with Extend's goals?

Discuss your strategic planning process, focusing on your ability to understand the company's vision and mission. Highlight methods for gathering input from stakeholders and integrating that feedback into a cohesive HR plan that supports business growth.

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Can you describe your experience with talent acquisition and building high-performing teams?

Provide examples from your previous roles where you successfully implemented talent acquisition strategies that resulted in the hiring of top talent. Discuss your approach to fostering team dynamics and developing a culture of accountability and excellence.

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What systems or processes have you implemented to improve employee engagement?

Share details about specific engagement measurement tools or feedback mechanisms you've utilized in past roles. Discuss how these systems have led to actionable insights and improved employee satisfaction rates.

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How do you prioritize HR initiatives in a fast-paced environment like Extend?

Illustrate your prioritization framework by discussing how you assess the urgency and impact of various HR projects. Highlight your experience in agile methodologies and the importance of aligning your priorities with the company’s goals.

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What strategies do you use to address performance management and feedback?

Explain your approach to creating a culture of continuous feedback. Share methods for performance appraisals and how you’ve implemented coaching strategies that have resulted in improved employee performance and morale.

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Describe a challenging situation you've faced as an HR leader and how you resolved it.

Choose a specific challenge, such as navigating organizational change or employee dissatisfaction. Detail the steps you took to analyze the situation, engage stakeholders, and implement a successful resolution.

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How do you ensure the HR function remains compliant with regulations?

Discuss your method for staying informed about changing employment regulations and compliance practices. Outline the proactive steps you take to implement necessary changes within the HR function at your organizations.

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What experience do you have with HR metrics and analytics?

Share your familiarity with analyzing HR data to guide decision-making. Highlight specific metrics you’ve tracked in the past and how you've used this data to influence HR strategy at a previous employer.

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How do you foster a diverse and inclusive workplace at Extend?

Highlight your commitment to diversity and inclusion by discussing specific initiatives or programs you've led. Share the positive impact these efforts had on team dynamics and company culture.

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Extend allows any merchant to offer extended warranties and protection plans through our easy-to-integrate APIs or pre-built eCommerce applications. They power extended warranties both online and offl...ine while also providing consumers with a mo...

16 jobs
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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$225,000/yr - $265,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 18, 2025

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