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Relationship Banker - Hickory, MD

Primary Office Location:

2128 N. Fountain Green Rd. Bel Air, Maryland. 21015.

Join our team. Make a difference - for us and for your future.

Position Title: Relationship Banker 

Business Unit: Retail

Reports to: Varies Based on Assignment

Position Overview:

This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending. The incumbent is responsible for the execution of branch leads at the direction of the Manager, consistent execution of all customer transaction requests, and identification of opportunities to convert transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values.  The incumbent may be required to work at various locations within the market.
 

Primary Responsibilities:

Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling. Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager. Incorporate FNB digital products and services into customer interactions. 

Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.

Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.  Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

     

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

0

     

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent customer service skills   

Excellent communication skills, both written and verbal   

Excellent organizational, analytical and interpersonal skills   

Detail-oriented   

Ability to use a personal computer and job-related software    

MS Word - Basic Level   

MS Excel - Intermediate Level   

MS PowerPoint - Basic Level   

Experience in a related position. 

Knowledge of banking policies, procedures consumer products and services. 

Sales and customer service skills.

     

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

     

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A



 

Compensation Grade:

NEX08


 

Pay Range:

$18.53 - $30.89


 

FNB’s total rewards package may include other components such as:  overtime, incentive, equity and benefits.  Salary range is a guideline and is determined by a number of factors including education, experience, skills, internal equity and market conditions.  We review pay regularly to ensure competitive and equitable pay.  FNB offers a comprehensive benefits package including but not limited to, medical, dental, vision, life insurance, flexible spending accounts, health savings account, 401(k), paid time off, including sick time, vacation time, and paid holidays, and other voluntary benefits.


 

Equal Employment Opportunity (EEO):

It is the policy of FNB not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran. FNB provides all applicants and employees a discrimination and harassment free workplace.

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Average salary estimate

$24710 / YEARLY (est.)
min
max
$18530K
$30890K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Relationship Banker - Hickory, MD, First National Bank

Are you ready to make a difference in the world of banking? Look no further than the Relationship Banker position at FNB in Hickory, MD! This exciting role is perfect for those who enjoy engaging with customers, promoting banking products, and helping others achieve their financial goals. As a Relationship Banker, you will develop a deep understanding of consumer banking transactions and account servicing. You'll be working closely with customers to identify their needs and recommend appropriate products and services, leveraging your sales skills to convert transactions to sales leads. The job requires excellent communication abilities, problem-solving skills, and a keen attention to detail, ensuring that all customer interactions are handled with care and professionalism. You'll also have opportunities to further your banking knowledge as you learn about FNB's digital products and services. In addition to handling traditional teller transactions and providing top-notch customer service, you'll be accountable for setting and achieving individual sales and referral goals, all while adhering to FNB's core values and compliance standards. With a supportive team and a variety of locations to work within the market, becoming a Relationship Banker at FNB in Hickory, MD, is not just a job; it's a chance to grow your career in the banking industry while making a positive impact every day!

Frequently Asked Questions (FAQs) for Relationship Banker - Hickory, MD Role at First National Bank
What are the primary responsibilities of a Relationship Banker at FNB?

As a Relationship Banker at FNB, your primary responsibilities include greeting customers, identifying their banking needs, promoting and recommending products and services, and achieving individual sales and referral goals. You'll also run various consumer banking transactions, maintain accurate data for customers and referrals, and adhere to regulatory compliance procedures while providing excellent customer service.

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What qualifications do you need to become a Relationship Banker at FNB?

To become a Relationship Banker at FNB, you need a high school diploma or GED, along with previous experience in a related position. You should possess excellent communication skills and a customer-focused attitude, along with strong organizational and analytical skills. Familiarity with banking policies and sales skills are highly valued too.

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Is there any specific training for a Relationship Banker at FNB?

Yes, FNB provides training for Relationship Bankers to help them develop essential skills related to consumer banking transactions, customer service, and compliance. The training will help you incorporate FNB's digital products effectively into your interactions with customers.

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What kind of benefits can you expect as a Relationship Banker at FNB?

At FNB, as a Relationship Banker, you can expect a comprehensive benefits package that includes medical, dental, and vision insurance, flexible spending accounts, a 401(k) plan, paid time off, and holidays, among others. The company actively reviews compensation to ensure it is competitive and equitable.

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What skills are essential for success as a Relationship Banker at FNB?

Key skills for success as a Relationship Banker at FNB include strong customer service abilities, excellent communication both verbal and written, organizational skills, and attention to detail. Additionally, being adept in using computer software like MS Word, Excel, and PowerPoint is imperative.

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Common Interview Questions for Relationship Banker - Hickory, MD
How do you handle difficult customers as a Relationship Banker?

When dealing with difficult customers, it’s important to remain calm and listen actively. Acknowledge their concerns and ask questions to understand their needs. Demonstrate empathy and provide clear solutions. Emphasizing excellent customer service is key, so always strive to keep your tone friendly and professional.

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Can you describe your experience with financial products and services?

When discussing your experience, highlight any roles where you have worked with various financial products. Talk about your understanding of consumer banking services like loans, accounts, and investments. If you’ve provided guidance or recommendations in previous jobs, be sure to mention that, as it shows your familiarity with the industry.

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What strategies do you use to meet sales goals?

To meet sales goals, I focus on building strong relationships with customers, consistently identifying their needs, and following up on potential leads. I also leverage tools and technology provided by the bank to track and analyze my performance while staying informed about products that best suit my customers.

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How do you prioritize customer service in your role?

I prioritize customer service by placing the customer’s needs first. I make it a point to understand their preferences and go the extra mile to exceed their expectations. Building rapport is vital, and I always seek feedback to improve my service further.

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What do you think makes a successful Relationship Banker?

A successful Relationship Banker must possess strong communication skills, the ability to empathize with customers, and a proactive approach to identifying sales opportunities. They should also be comfortable with technology and able to adapt to various customer interactions with a positive attitude.

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Describe a time when you exceeded customer expectations.

Provide a specific example where you took the initiative to assist a customer beyond the usual service expectations. Highlight the situation, your actions, and the positive outcome. This illustrates your commitment to customer satisfaction and your ability to create a memorable service experience.

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How familiar are you with FNB's products and services?

Prior to this interview, I researched FNB's products and services to gain a thorough understanding of offerings such as savings accounts, loans, and digital banking services. Being knowledgeable about what the bank provides helps me effectively present solutions tailored to customer needs.

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What tools do you need to effectively perform your duties as a Relationship Banker?

Effective tools include customer relationship management software to track customer data, sales metrics, and banking technology to process transactions. Having access to training resources and product information also supports my ability to assist customers accurately.

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How do you keep up to date with banking regulations and compliance?

I stay current with banking regulations and compliance by participating in training sessions, reading industry publications, and following updates from regulatory agencies. Continuously learning ensures I can provide the best service while adhering to all guidelines.

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Why do you want to work as a Relationship Banker at FNB?

I am drawn to the Relationship Banker position at FNB because of the company’s commitment to customer service and community involvement. I see an opportunity to grow my skills in a supportive environment where I can truly make a difference in clients’ financial lives.

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Full-time, on-site
DATE POSTED
March 31, 2025

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