Director, Solutions Management, Insurance Risk

The Director, Solutions Management for Insurance Risk at FIS will be responsible for overseeing customer engagement for the Insurance Risk Suite Managed Cloud Service. This includes managing a significant cloud business, achieving revenue and retention targets, and ensuring alignment of service with customer needs. Additionally, you will define the service catalog, communicate new service offerings, and drive value in collaboration with cloud vendors.

To qualify for the Director, Solutions Management for Insurance Risk role at FIS, you should have proven leadership skills, experience in cloud technologies such as AWS and Azure, and a strong background in management. Effective communication skills at all levels, including board members, and a collaborative approach to team dynamics are essential. A degree in a related field is preferred.

FIS promotes a work environment built on collaboration, flexibility, and respect. As the Director of Solutions Management for Insurance Risk, you will have the autonomy to lead cloud deployments while also enjoying the flexibility of remote work. However, international travel is expected in this role to engage with clients and teams worldwide.

The Director, Solutions Management for Insurance Risk at FIS plays a crucial role in customer success by understanding and addressing client needs effectively. By leveraging relationship management skills, enhancing service offerings, and conducting regular customer meetings, this position helps ensure that clients derive maximum value from the Insurance Risk Suite Managed Cloud Service.

At FIS, the Director, Solutions Management for Insurance Risk will have access to a broad range of professional educational tools and personal development resources. This provides ample opportunity to enhance skills and knowledge relevant to cloud technologies and leadership, catering to the dynamic needs of the insurance industry.

When discussing your experience with AWS and Azure, highlight specific projects or achievements that illustrate your proficiency. Emphasize your familiarity with cloud cost optimization strategies and how you have successfully managed cloud resources to improve efficiency and reduce costs.

To answer this question effectively, share a specific example of how you have prioritized tasks based on customer feedback or business objectives. Explain your methodology for ensuring that the services provided align with customer expectations and how you communicate with clients to gather this insight.

Exemplary customer relationship management means actively listening to clients, understanding their needs, and building trust through consistent communication and support. Provide an example from your past experience where your approach significantly enhanced customer satisfaction.

Discuss your approach to conflict resolution by sharing a situation where you successfully navigated differing opinions within a team. Emphasize your communication skills and ability to facilitate constructive discussions to reach a consensus.

To communicate complex technical information effectively, customize your message based on your audience’s level of understanding. Provide analogies or real-world examples that relate to their industry or experience, ensuring that you simplify without compromising on critical details.

Detail a project where you introduced a new process or technology that improved outcomes. Focus on the steps you took to encourage creativity among team members and how you measured the impact of the innovation on the project or customer satisfaction.

Explain how you would involve stakeholders to gather insights into customer needs and market trends while developing a service catalog. Stress the importance of ongoing evaluations and updates based on client feedback to keep the catalog relevant and effective.

Share your project management methodologies, emphasizing the tools and communication strategies you utilize to coordinate tasks, track progress, and mitigate risks. Highlight a past project where your execution led to a successful deployment.

Discuss how you contribute to thought leadership by creating informative content like blogs or presentations that share insights on cloud technology trends. Include examples of how you have positioned yourself or your organization as a leader in the insurance tech landscape.

Articulate your vision for growth and innovation within the Solutions Management role at FIS. Express your interest in developing new service offerings, enhancing customer experience, and being at the forefront of technological advancements that benefit the insurance industry.