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Leasing Specialist

About the Company

Flow aims to create a superior living environment that enhances the lives of our residents and communities by developing, acquiring, owning, and managing multifamily apartment buildings and the services and technology inside those buildings.


Fulfilling our mission will require an exceptional group of people whose collective output is greater than the sum of its individual parts. Our team members are energized by the opportunity to impact our residents’ lives in meaningful ways. They are bold and creatively ambitious, driven by relentlessly high standards, act with a sense of urgency and accountability, and always, above all, operate with integrity, loyalty, and trust.


The Leasing Specialist will show model units to potential renters, lease apartments to qualified applicants, renew leases with current tenants, and serve as a point of contact for prospects and residents to field questions and address concerns. This position will perform all sales and leasing activities to achieve the property's revenue and occupancy goals. They will also remain informed about current market conditions and competitor performance that may impact the community's occupancy and financial results.


Responsibilities
  • Maintain extensive knowledge of apartment availability, current residents, lease expiration schedules, and amenity offerings.
  • Execute digital and physical marketing initiatives to drive external traffic to the property. 
  • Ensure that the property remains in tour-ready condition at all times.
  • Greet prospects, conduct property tours, and show model apartments.
  • Communicate with prospects and new residents to ensure satisfaction by writing follow-up emails, sending thank-you notes, and making telephone calls to solidify tours and finalize decisions to lease/renew.
  • Process applications, review credit screenings, background checks, and prepare lease and move-in packages.
  • Provide assistance during lease signings, ensure smooth resident move-ins, and facilitate seamless transitions for new residents.
  • Execute and perform activities in support of the property's lease renewal program by delivering lease renewal letters and packages for residents, contacting renewing residents 90-60 days in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
  • Respond quickly and courteously to resident questions/concerns and take prompt action to solve problems. This requires the ability to remain calm and respectful during conflict resolution. 
  • Perform daily inspections and communicate with the facilities team regularly to ensure that the tour path, model units, amenities, and leasing office meet the tour readiness standard at all times.
  • Leverage on-site property management software (CRM, Yardi, etc.) to track apartment availability, monitor lease expiration schedules, record traffic and leasing activities, and ensure accurate resident data capture.
  • Design and execute off-site marketing activities to create and drive traffic to the property, including implementing resident referral and employer outreach programs, using internet marketing tools (Instagram, Facebook, e-mail, and other websites), and following other property-specific marketing plans.
  • Complete various accounting, financial, and administrative reports as necessary.
  • Represent the property and the company professionally through dress and behavior.
  • This role will require the employee to have weekend availability, including Holidays. Providing the best experience for future and current tenants requires this role to be present on weekends and Holidays. 


Ideal Background
  • Bachelor’s degree or equivalent work experience, preferred
  • 1+ years of experience in Class A high-rise multifamily leasing preferred
  • Excellent verbal and written communication skills required
  • Basic knowledge of Google Workspace and Microsoft Office (Word, Excel) required
  • Familiarity with Yardi & Blue Moon preferred
  • Canva experience preferred
  • Bilingual English/Spanish is a plus


Benefits

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)

• Paid time off and 13 paid holidays

• 401(k) retirement plan

• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)

• Access to HSA-compatible plans

• Pre-tax commuter benefits 

• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings


Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.


Average salary estimate

$55000 / YEARLY (est.)
min
max
$50000K
$60000K

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What You Should Know About Leasing Specialist, Flow

Flow is looking for a dynamic Leasing Specialist to be part of our vibrant team in Miami, FL! At Flow, our mission is to create an exceptional living environment that enriches the lives of our residents and communities. As a Leasing Specialist, you'll play a crucial role in achieving our occupancy and revenue goals while showcasing our beautiful multifamily apartment buildings. Your day-to-day responsibilities will include greeting prospects, conducting engaging property tours, and managing lease agreements for both new and current residents. You'll also utilize digital and physical marketing strategies to attract potential renters and ensure that our properties are always tour-ready. Maintaining strong communication is key; you'll be following up with prospects and addressing resident concerns to ensure satisfaction. In this role, it’s important to have a solid understanding of current market trends, as you'll be leveraging property management software to track everything from apartment availability to lease renewals. We're looking for someone who is detail-oriented, has excellent communication skills, and preferably has a background in Class A high-rise leasing. Your positive energy and commitment to service will make a big difference in our residents' experience. If you're passionate about creating a welcoming environment and are eager to contribute to a company that values integrity and high standards, then we can't wait to meet you!

Frequently Asked Questions (FAQs) for Leasing Specialist Role at Flow
What are the primary responsibilities of a Leasing Specialist at Flow?

As a Leasing Specialist at Flow, your main responsibilities will revolve around leasing apartments to qualified applicants, conducting property tours, and managing lease renewals with current tenants. You'll also perform daily inspections to ensure properties are in tour-ready condition and engage in marketing initiatives to drive traffic.

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What qualifications do I need to apply for the Leasing Specialist position at Flow?

To apply for the Leasing Specialist position at Flow, it's preferred that you have a Bachelor’s degree or equivalent work experience, along with at least 1 year of experience in Class A high-rise multifamily leasing. Strong verbal and written communication skills, knowledge of Google Workspace, and familiarity with property management software like Yardi are essential.

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How does Flow support its Leasing Specialists in career development?

Flow is committed to supporting its Leasing Specialists' career growth through comprehensive training programs and a supportive work environment. We believe in continuous learning and provide resources to enhance skills relevant to property management and leasing.

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Is bilingualism important for the Leasing Specialist role at Flow?

While not mandatory, being bilingual in English and Spanish is considered a significant plus for the Leasing Specialist role at Flow, as it allows for better communication with a diverse range of residents and prospects in our communities.

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What are the working hours for a Leasing Specialist at Flow?

As a Leasing Specialist at Flow, you will need to have weekend availability, including holidays. This schedule is critical to ensure you can provide excellent service to both prospective renters and current residents.

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Common Interview Questions for Leasing Specialist
Can you describe your experience in leasing multifamily properties?

When answering this question, focus on specific roles you've held and responsibilities you've managed related to leasing. Highlight your achievements, such as occupancy rates you helped achieve or sales targets you met during your tenure.

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What marketing strategies do you consider most effective for attracting tenants?

Discuss various marketing techniques you've utilized, such as social media campaigns, community outreach, or digital marketing tools. Emphasize your understanding of the local market and how these methods can attract new residents.

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How do you handle difficult situations with residents or prospects?

Demonstrate your conflict resolution skills by providing examples of challenging situations you've faced. Emphasize your approach to solving problems calmly and respectfully, focusing on communication and empathy.

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What tools or software are you comfortable using in property management?

Discuss your familiarity with relevant property management tools like Yardi, CRM systems, or other software platforms. Mention any specific experiences you've had and how these tools helped you effectively manage leasing tasks.

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How do you prioritize your tasks during busy leasing periods?

Highlight your time management skills by explaining how you prioritize responsibilities, maintain organization, and stay focused during peak leasing times, ensuring no prospects feel overlooked, and resident needs are addressed promptly.

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How do you ensure a property remains in tour-ready condition?

Explain your routine for daily inspections and the role communication with the facilities team plays in maintaining tour-ready standards. Share your strategies for keeping model apartments and amenities in excellent condition.

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What steps do you take to follow up with prospective tenants?

Detail your follow-up process with prospects, including how you personalize communication and ensure timely responses. Discuss the importance of maintaining relationships to increase conversion rates.

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Why do you want to work for Flow as a Leasing Specialist?

Show your passion for the company's mission and values. Discuss how you align with Flow’s commitment to creating exceptional living environments and your desire to contribute positively to residents' lives.

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What do you think makes a successful leasing agent?

Highlight qualities such as excellent communication skills, empathy, responsiveness, and a strong understanding of the real estate market. Discuss how these traits contribute to successful engagements with residents and prospects.

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How do you stay informed about the rental market trends and competitor activity?

Explain your methods for researching market trends, such as subscribing to industry publications, attending events, or networking with peers. Discuss how this knowledge informs your strategies as a Leasing Specialist.

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January 15, 2025

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