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Business Continuity Manager

Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡

The Business Continuity Manager is responsible for developing, maintaining and testing the Foodics BCM program. The manager will support all business plan activities necessary to enable the organization to manage a crisis event as well as meet compliance requirements for BC planning.

What Will You Do

  • Oversee development and implementation of the capabilities, processes, and policies facilitating an effective enterprise Business Continuity program aligned with the goals and objectives of Foodics.
  • Oversee the execution of the Business Continuity Training Program.
  • Lead corporate broad contingency planning/business continuity efforts.
  • Establish a framework and methodology for completing contingency plans by internal business units.
  • Drive and deliver Business Continuity commitment, support, ownership, accountability, and results.
  • Design, build, and implement standard Risk Assessment, Business Impact Analysis, and other Business Continuity tools and capabilities.
  • Collaborate with business units in assessing potential business impacts, defining critical, time-sensitive processes, and analyzing required components as defined within the Business Impact Analysis (BIA) standard.
  • Facilitate the development and ongoing review and revision of guides and plans for business continuity within the Risk Management tool in conjunction with the business units.
  • Lead business continuity plan exercises, ensuring all technical components of the Business Continuity plans are successfully tested, at least annually or whenever significant changes are made to the plan’s components.
  • Ensure that all BC plans are updated to reflect the current operating environment.
  • Periodically reports on the status of the BCMS and informs the Business Continuity Steering Committee of significant exceptions.
  • Provide general management and business oversight to the Global Incident Management Team.
  • Drive and deliver effective Business Continuity strategies to support and recover the company’s critical business functions during a disaster.
  • Manage the regular validation and testing of documented Business Continuity plans. 

What Are We Looking For❓

  • 5+ years of experience in Business Continuity management.
  • Bachelor's degree in IT or cybersecurity./ engineering
  • Has strong background in cyber security, audit, or control and is working toward certification in business continuity planning.
  • Provides input to strategic decisions that affect the functional area of responsibility.
  • Ability to translate compliance requirements and comfort to presenting ideas to senior leadership teams.
  • Strong Business Acumen.
  • Able to take a complex idea and decompose it into tangible outcomes.
  • Ability to direct, inform others and cultivate cross-functional solid relationships.
  • Thorough understanding of risk management.
  • Results-driven with a collaborative approach.
  • Capable of resolving escalated issues arising from operations and requiring coordination with other departments.

Who Will Excel❓

  • Candidates with ISO22301 standard knowledge certification is preferable.

What We Offer You
We believe you will love working at Foodics!

  • We have an inclusive and diverse culture that encourages innovation and flexibility in-office, and hybrid work setups.
  • We offer highly competitive compensation packages, including bonuses and the potential for shares.
  • We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
  • Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
  • We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
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What You Should Know About Business Continuity Manager, Foodics

At Foodics, we're not just about processing payments; we're revolutionizing the restaurant management landscape. As a Business Continuity Manager, you'll play a pivotal role in this transformation. Your journey begins by leading our Business Continuity Management (BCM) program, where you'll ensure that Foodics can seamlessly manage any crisis event that comes our way. Imagine being at the helm, ensuring that our innovative ecosystem continues to thrive in the face of adversity! You'll be responsible for developing and implementing processes and policies that are not just compliant but also robust enough to inspire confidence in our operations. You’ll work closely with various business units, assessing potential business impacts and helping them develop effective contingency plans. As every crisis situation demands an agile response, your experience will shine as you oversee training programs and lead exercises that equip our team for whatever challenges lie ahead. We're seeking someone with a minimum of 5 years in Business Continuity management, ideally with a Bachelor's degree in IT or cybersecurity. If you're driven, collaborative, and ready to mentor your peers in maintaining foodics' critical functions during unforeseen events, this is your chance to bring your expertise to a company that's not just growing but thriving globally. Get ready to influence our future and be part of a dynamic workplace that values innovation, creativity, and strategic thinking!

Frequently Asked Questions (FAQs) for Business Continuity Manager Role at Foodics
What responsibilities does a Business Continuity Manager at Foodics have?

The Business Continuity Manager at Foodics is tasked with developing, implementing, and maintaining a comprehensive BCM program that ensures the organization can effectively manage crises. This includes creating business impact analyses, leading training programs, and coordinating with different departments to ensure all business continuity plans are current and effective.

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What qualifications are necessary for the Business Continuity Manager position at Foodics?

Candidates applying for the Business Continuity Manager role at Foodics should have at least 5 years of experience in business continuity management, a Bachelor's degree in IT or cybersecurity, and preferably certification in business continuity planning. A strong background in risk management and cybersecurity is also advantageous.

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How does Foodics support Business Continuity Manager training and development?

Foodics emphasizes personal development and offers a robust training program for its Business Continuity Managers. This includes regular training sessions, access to an annual learning stipend, and opportunities to work in a fast-paced, innovative environment that encourages professional growth.

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What is the importance of testing business continuity plans at Foodics?

Testing business continuity plans is critical at Foodics, as it helps ensure that all plans are aligned with the current operating environment and can effectively handle unexpected events. The Business Continuity Manager leads annual testing exercises to validate the effectiveness of these plans.

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What personal qualities are important for a Business Continuity Manager at Foodics?

A successful Business Continuity Manager at Foodics should display strong leadership abilities, excellent problem-solving skills, a collaborative mindset, and strong business acumen. The role requires someone who can communicate effectively with senior leadership and foster cross-functional relationships throughout the organization.

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Common Interview Questions for Business Continuity Manager
Can you describe your experience with Business Continuity Planning?

When answering this question, it's essential to highlight specific projects where you developed or implemented business continuity plans, detailing the processes you followed and the outcomes achieved. Use metrics where possible to quantify your impact.

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How do you approach risk assessment and management?

Provide a structured outline of your risk assessment process, emphasizing your ability to identify potential threats to business operations, evaluate their impact, and develop appropriate mitigation strategies. Sharing a real-life example can add credibility to your answer.

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What strategies would you implement to ensure that all departments recognize the importance of business continuity?

Discuss the key strategies you would employ, such as regular training sessions, engaging workshops, and ongoing communication. Emphasize your commitment to fostering a culture of preparedness within the organization.

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How do you keep business continuity plans updated?

Explain your systematic approach to reviewing and updating BC plans regularly, including setting a schedule for assessments and incorporating feedback from departmental exercises and real-world events. Mention the importance of flexibility in plan adaptation.

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Describe a time you had to lead a crisis management team.

Respond with a clear narrative of a past situation where you took charge, outlining your specific actions, teamwork, and the results achieved. Focus on demonstrating decisiveness and leadership under pressure.

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What tools or frameworks do you recommend for Business Continuity Management?

Be prepared to discuss various industry-standard tools and frameworks such as ISO22301, emphasizing their features and benefits, and explaining how they can be applied within the Foodics context.

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How do you assess the effectiveness of a Business Continuity program?

Articulate your method for evaluating BC program effectiveness, including benchmarking against industry standards, soliciting feedback from staff, and measuring outcomes post-testing exercises.

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What do you consider the biggest challenge in Business Continuity Management?

Reflect on challenges such as changing regulatory environments or resistance from staff. Discuss your problem-solving strategies and highlight your adaptability in addressing such challenges.

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How do you ensure compliance with relevant regulations in your continuity plans?

Provide a detailed explanation of your processes for staying informed about regulatory changes, working closely with legal and compliance teams, and ensuring that these requirements are integrated into continuity plans.

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Why do you want to work for Foodics as a Business Continuity Manager?

Articulate your enthusiasm for Foodics by discussing your admiration for the company's innovation, culture, and impact on the restaurant technology sector. Link your career goals with the company’s mission to resonate strongly with the interviewers.

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Full-time, hybrid
DATE POSTED
March 24, 2025

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