Veris Service Specialist

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength.

Explore life at Fortune Brands here.

We are seeking a detail-oriented and customer-focused Service Specialist to act as the central point of contact for the Veris Product Line. This role is pivotal to the customer experience and the Associate will focus on managing service requests, coordinating resources, and supporting both internal teams and external clients. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and an ability to handle competing priorities.

RESPONSIBILITIES:

• Create and Build a Veris Installation & Service Log, and manage Veris Service Projects from initial communication through completion.
• Provide technical assistance regarding measurements, drawings, and technical manuals to resolve a wide range of customer inquiries from installation to warranty assistance.
• Collaborate with cross-functional teams to enhance client satisfaction & resolve escalated issues promptly.
• Produce service documentation through an in-house EDP program build and process paperwork according to established procedures.
• Track and Monitor Veris field service corrective action and identify root cause of issues identified, communicating with Production, Design, and Engineering.
• Complete the Veris certified installer program and Train-the-Trainer program, while meeting requirements to become a trainer for Veris Installations.
• Maintain daily, weekly, and monthly metrics for installation and field service.
• Develop and implement continuous improvement processes that align with organizational goals.
• Cross train within the department to support Service & Installation of other product lines.
• Perform various clerical and administrative functions as needed.

BASIC QUALIFICATIONS:  

• 3 – 5 Years of office-based Customer Service experience.
• Top-notch professionalism and communication skills.
• Strong computer skills / Microsoft Word & Excel.
• Ability to be assertive and work with a sense of urgency.
• Strong organizational skills.
• Ability to recognize trends in data.
• Ability to travel occasionally (~ 5%); a valid driver's license is required.

PREFERRED QUALIFICATIONS:

• Work experience within the Service/Warranty and/or Customer Experience fields.
• Exposure to the Window & Door Industry.
• Ability to interpret technical documents, such as field measurements, CAD drawings, and product manuals.

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is $49,000- $75,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at fbin.com to learn more.

Equal Employment Opportunity

FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

We are committed to a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. To support our efforts, we invite you to voluntarily share your gender, ethnicity, and veteran status. This information is confidential and helps us ensure an inclusive hiring process and improve our diversity initiatives.

Reasonable Accommodations

FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information.