Job details

Desktop Support 1 - (REF7332C)

Company Description

Multifamily Property Management

Job Description

The Desktop Support I, under guidance of the Desktop Support Manager, provides daily local and remote desktop support for our Corporate and Site employees. This position will require most support to be provided over the phone. The candidate must be willing to work on a variety tasks to meet the daily demands in IT. The Desktop Support I has technical support experience, strong technical abilities, excellent interpersonal skills with the ability to establish and maintain rapport with a variety of clients and internal staff verbal and written communication skills, superior technical skills, an eye for detail and an aptitude for logic and problem solving, and is a self-motivated quick learner.

Pay: $26 - $28.85 / Hour

DUTIES AND RESPONSIBLITITES

Provide 1st and 2nd Level IT support on Desktop, Laptop, VoIP, Printers, Copiers, Mobile devices iPhone, Android and Network issues to local and remote staff.
Documents, tracks, and monitors the problem to ensure a timely resolution. Monitor queue regularly, resolve incoming tickets, phone calls, and walk-up requests.
Training Room setups. Be able to work in a fast-paced environment.
Occasional site visits and travel required.
Experience with Windows 10, 11, Mac OS, Adobe, FoxIt and Office 2019 and above.
Experience with AD, Sophos, Kaseya, HelpSpot, GSuite
Basic knowledge of Firewall, Router, Switch, APs configuration and troubleshooting.
Experience with Imaging, computer deployment and setup devices for new employees.
Other
1. Comply with all FPI policies and procedures.
2. Promote a professional image by adhering to FPI Management's Dress Code Policy.
3. Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
4. Perform any and all functions as directed by the supervisor, including special project assistance

Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).

Qualifications

Minimum Requirements:

Minimum 2 year of experience in a similar technical support role.
High School diploma or equivalency certificate. College degree in an Information Technology discipline, preferred.
Technical certification (A+, Network +, Microsoft 365), preferred.
Valid Driver's License, a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI’s Driving Standards and Personal Vehicle Use policy.
Must be proficient in speaking, reading, and writing in English.
Strong technology skills (Operating Systems, networking, hardware, MS Office, Google Suite, email, internet, etc.).
Flexible schedule and ability to travel locally.
Position is telecommuting approved. Employees must have the ability and set-up to work from home, have a dedicated space to efficiently and ergonomically perform job duties, and must be able to abide by FPI's Telecommuting policies.

Skills Required:

Mobile devices
Phone support
Strong Computer support
Customer Service
Google Suite
Microsoft Office
Windows
Computer Networking
Computer Hardware

Additional Information

ESSENTIAL ATTRIBUTES

Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

Average salary estimate

$57049 / YEARLY (est.)

min

max

$54180K

$59918K

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What You Should Know About Desktop Support 1 - (REF7332C), FPI Management, Inc.

At FPI Management, we're seeking a motivated and tech-savvy Desktop Support I to join our dynamic team at our Folsom, CA location. As a vital part of our IT department, you’ll be the friendly voice on the other end of the phone providing 1st and 2nd level support to our Corporate and Site employees. Your mission? To ensure that everyone has the tools they need to thrive, whether they’re in the office or working remotely. You’ll handle a range of responsibilities, from troubleshooting desktops and laptops to assisting with VoIP issues and printers. We're looking for someone with at least two years of technical support experience and familiarity with a variety of systems including Windows 10/11, Mac OS, and essential software like Microsoft Office and GSuite. What sets you apart is your excellent communication and problem-solving skills, allowing you to connect with various clients and team members effortlessly. Each day will bring new challenges as you manage incoming support tickets and assist with training room setups. If you're ready to grow your career in a supportive and innovative environment, FPI Management could be your perfect fit. Plus, you’ll enjoy a competitive hourly wage, flexible scheduling, and opportunities for continual learning. Come join a company that truly values its employees and fosters professional growth. Let’s create impactful solutions together!

Frequently Asked Questions (FAQs) for Desktop Support 1 - (REF7332C) Role at FPI Management, Inc.

What are the responsibilities of a Desktop Support I at FPI Management?

As a Desktop Support I at FPI Management, your primary responsibilities include providing local and remote technical support for desktops, laptops, VoIP phones, and other devices for Corporate and Site employees. You will handle incoming support requests via phone, track issues in a ticketing system, assist with training setups, and document resolutions to ensure service quality.