Account Executive - Enterprise

The Account Executive - Enterprise at Freshworks is responsible for solution selling tailored ITSM and employee experience strategies to enterprise clients. This role involves engaging with diverse stakeholders, managing a robust sales pipeline, and creating customized presentations that align with customer goals. A collaborative approach is essential, partnering with marketing and success teams to enhance customer journeys.

To excel in the Account Executive - Enterprise role at Freshworks, candidates should have 5-8 years of proven success in SaaS enterprise sales, particularly in ITSM and EX solutions. Advanced knowledge of SaaS platforms and strong skills in solution selling and pipeline management are vital. A customer-centric mindset and abilities to navigate complex sales cycles will also contribute to success in this position.

Freshworks values candidates with experience in dealing with high-budget deals and medium-to-long sales cycles. Familiarity with departmental ITSM solutions and advanced EX platforms is preferred, along with strong analytical abilities to assess customer needs effectively. A collaborative spirit and persistence in navigating complex sales environments are key traits we seek.

At Freshworks, we believe in empowering our employees. The Account Executive - Enterprise role comes with comprehensive training, collaborative opportunities with various teams, and exposure to a wide range of enterprise clients. We offer competitive compensation, equity options, and ongoing professional development to ensure that our team members can reach their full potential.

Working at Freshworks as an Account Executive - Enterprise comes with numerous benefits, including a competitive salary range, flexible PTO, health insurances, equity options, and supportive parental leave policies. We are proud to create a diverse work environment offering wellness benefits, and opportunities for professional growth, ensuring you have everything you need to succeed.

When tackling solution selling in a complex enterprise sales cycle, I focus on understanding the unique needs of each stakeholder involved. I conduct thorough research on the company's goals and pain points, then tailor my approach accordingly. By presenting customized solutions that address their specific challenges, I build trust and rapport, which are crucial in such a consultative sales process.

My experience with ITSM solutions has shown me their profound impact on business operations. These solutions streamline IT processes, improve efficiency, and enhance employee satisfaction. During my previous roles, I’ve successfully implemented ITSM platforms, which led to significant improvements in service delivery and user experience, ultimately driving productivity and organizational effectiveness.

To manage my sales pipeline effectively, I prioritize organization and continuous engagement. I utilize CRM tools to track progress and set reminders for follow-ups, ensuring I stay on top of each lead. I analyze each stage in the pipeline to identify potential bottlenecks and adjust my strategy accordingly. My proactive approach helps maintain momentum and drives successful closures.

Engaging multiple stakeholders in an enterprise account requires a strategic and tailored approach. I identify key decision-makers and engage them through personalized communications. I hold meetings to thoroughly understand their roles, priorities, and challenges, and I emphasize the collaborative benefits of our solutions to create a unified vision for implementation.

Creating compelling value propositions starts with understanding the specific needs and pain points of the enterprise client. I analyze their business model, competitive landscape, and customer feedback, then position our ITSM and EX solutions as transformative tools that address their unique challenges. I ensure that every value proposition is aligned with their strategic goals to resonate and persuade.

In a previous role, I encountered a complex sales cycle involving multiple departments within a large organization. I addressed this by organizing a series of workshops to engage different stakeholders, helping them understand how our solution aligned with their objectives. This collaborative approach not only built trust but also streamlined the decision-making process, ultimately leading to a successful deal.

Customer feedback is a critical component of my sales strategy. I constantly seek insights from existing clients to understand their experiences and expectations. This input helps me refine our offerings and supports my ability to address potential objections during sales conversations. Moreover, sharing positive outcomes from other clients can effectively build credibility in discussions with new prospects.

Staying informed about industry trends is essential for a successful sales executive. I regularly follow industry publications, participate in webinars, and engage in professional networking groups. Additionally, I connect with thought leaders and seek out case studies to learn from their experiences, helping me stay ahead of the curve and provide valuable insights to my clients.

When facing objections, I see them as an opportunity to engage deeper with potential clients. I take a listening-centered approach to understand the root of their concerns. I respond by providing tailored solutions backed by data and testimonials, emphasizing the long-term benefits they will experience by choosing our offerings over competitors. This strategic dialogue often helps turn objections into successful closures.

I am drawn to the Account Executive position at Freshworks due to the company's commitment to innovation and customer satisfaction. Freshworks' strong reputation in the SaaS industry, combined with its focus on employee engagement, aligns perfectly with my passion for providing transformative solutions. I believe that my skills and experience can contribute significantly to the company’s growth while enhancing the client experience.