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Channel Development Representative

Position:Channel Development RepresentativeJob Description:What You'll Be Doing:• Responsible for the day-to-day sales support and customer service activities for assigned accounts, territory, or product(s). Focuses on growing and developing new business; proactively calls and engages partners and end-users to grow sales for assigned accounts and rebuilding of underpenetrated and neglected relationships with Arrow customers. This position will call on partners and clients, provide product information, and follow up on quotes to close business for Arrow. Identifies, enables and develops high-potential and non-repeat partners. Determines and understands customers’ requirements for Arrow product offerings and services. Translates products and promotions into benefits for a customer. Provides alternative products and solutions. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective manner.• Demand Generation and Customer Opportunity Support: Drives sales growth through new customer rebuilding of underpenetrated and neglected relationships. Focuses on growing and developing new business; proactively calls and engages partners to grow sales for assigned accounts. Identifies, enables and develops high-potential and non-repeat partners. Generates leads and follows-up on leads obtained through suppliers and Arrow internal sources. Qualifies prospects, analyzes sales potential, and then prioritizes high-return opportunities for further attention/investment.• Leverages Arrow and vendor programs and promotions to progress a transaction through the sales cycle. Manages vendor special pricing programs including; submissions for pricing request and any data or program dependencies, tracking requests for approval, logging of all submissions and results, and notification to the customers of any outstanding or expiring requests. Involves other resources (field, brand, engineering, financing, vendor, etc) to address issues. May use resources such as salesforce.com to accomplish job duties.• Quote and Order Preparation: Processes quotes for specified customers and/or quote revisions for mass price changes, program changes, or part changes. Prepare orders, from quote work if applicable, for submission based on receipt of the customers’ purchase orders, ensuring that all required information for accurate processing is included.• This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow.What We Are Looking For:Job complexity may vary among jobs within this job level and will align with one of the job complexities listed below:• (1) Incumbent has knowledge and experience in own discipline and may still be acquiring higher level knowledge and skills. Incumbent builds knowledge of the organization, processes and customers, solves a range of straightforward problems, and analyzes possible solutions using standard procedures. A moderate level of guidance and direction is provided.• (2) Incumbent has extensive knowledge and experience in own discipline, possesses strong knowledge of the organization, processes and customers, solves a range of complex problems, and analyzes possible solutions using standard procedures. Limited guidance and direction is provided.Experience / Education:Typically requires a 4 year degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.Annual Hiring Range/Hourly Rate:$26.22 - $32.05/hr. plus commissionActual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.What’s In It For You:At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.• Remote work!• Medical, Dental, Vision Insurance• 401k, With Matching Contributions• Paid Time Off (including sick, holiday, vacation, etc.)• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options• Growth Opportunities• Short-Term/Long-Term Disability Insurance• And more!#LI-SH1Location:US-CO-Denver, Colorado (Panorama Arrow Building)Time Type:Full timeJob Category:SalesEEO Statement:Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.
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What You Should Know About Channel Development Representative, Arrow Electronics

As a Channel Development Representative at Arrow, you'll step into a dynamic role focused on building and nurturing relationships with our partners and customers in Centennial, CO. Your day-to-day activities will involve providing stellar sales support and outstanding customer service for your assigned accounts. You’ll proactively reach out to partners and end-users to drive sales growth, engage with high-potential prospects, and even revive relationships with underpenetrated accounts. By understanding customer needs and translating Arrow's product offerings into tangible benefits, you’ll play a crucial part in enhancing our client relationships. You will leverage Arrow’s vendor programs, manage special pricing requests, and utilize tools like Salesforce.com to facilitate the sales process. Not only will you prepare quotes and orders efficiently, but you'll also participate in a sales compensation plan that rewards your success. At Arrow, we believe in recognizing your efforts through competitive financial rewards and a great benefits package. Enjoy the flexibility of remote work, comprehensive health insurance options, a 401k with matching contributions, ample paid time off, and many growth opportunities. It’s more than just a job; it’s a chance to be part of a team that values your contribution and work-life balance!

Frequently Asked Questions (FAQs) for Channel Development Representative Role at Arrow Electronics
What responsibilities does a Channel Development Representative at Arrow handle?

A Channel Development Representative at Arrow is responsible for day-to-day sales support and customer service for assigned accounts, focusing on engaging partners and developing new business opportunities. You'll build relationships, handle quotes and orders, and leverage vendor programs to drive sales growth while serving as a liaison between various departments and customers.

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What qualifications are needed for the Channel Development Representative position at Arrow?

Typically, the Channel Development Representative role at Arrow requires a 4-year degree and at least 2 years of related experience, or an advanced degree without experience, or equivalent work experience. Strong knowledge of sales processes and customer service is crucial, along with the ability to solve problems and analyze customer needs.

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How does sales compensation work for the Channel Development Representative role at Arrow?

The Channel Development Representative role at Arrow includes participation in a sales compensation plan, where a portion of the compensation is variable and tied to specific sales-related goals. This means your potential earnings can grow based on your performance in driving sales and engaging with customers.

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What kind of support and training can a new Channel Development Representative expect at Arrow?

At Arrow, you're not alone! New Channel Development Representatives receive moderate guidance and direction to help them understand the organization, processes, and customers. You’ll build your knowledge through practical experiences, training modules, and support from experienced colleagues, ensuring you have the tools to succeed.

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What benefits do Channel Development Representatives enjoy at Arrow?

Channel Development Representatives at Arrow benefit from a comprehensive package that includes remote work options, medical, dental, and vision insurance, a 401k with matching contributions, paid time off, and opportunities for personal and professional growth. Arrow values its employees and recognizes the importance of work-life balance.

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Common Interview Questions for Channel Development Representative
Can you describe your experience with sales support as a Channel Development Representative?

When answering this question, focus on specific examples from your past roles where you provided exceptional sales support. Highlight your communication skills and how you've engaged with clients to drive growth opportunities.

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What strategies have you used to develop relationships with partners?

Discuss methods that have worked for you in nurturing partner relationships, such as regular check-ins, personalized communication, or leveraging promotions. Emphasize your proactive approach and customer-first mindset.

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How do you prioritize leads when assessing sales opportunities?

In your response, explain your criteria for evaluating leads, such as potential return on investment, urgency, and alignment with company goals. Show that you understand the sales cycle and know how to maximize opportunities.

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What tools or software have you used in previous sales roles?

Mention your familiarity with tools like Salesforce.com or any CRM systems. Provide examples of how these tools helped you track leads, manage customer relationships, and improve overall sales effectiveness.

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How do you ensure you meet your sales targets?

Discuss your goal-setting techniques, time management, and how you leverage data to track progress. Show that you have a results-driven mindset and are prepared to adapt if needed.

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Can you give an example of a time you turned a neglected relationship into a successful one?

Share a specific story highlighting your ability to identify neglected accounts, the steps you took to re-engage, and the successful outcome of that initiative, showcasing your skills as a Channel Development Representative.

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How would you communicate the benefits of Arrow's products to potential clients?

Describe your approach to understanding client needs and how you tailor your message to illustrate the specific benefits of Arrow's offerings. This will demonstrate your customer-centric focus.

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What motivates you in a sales position?

Identify specific motivations, such as achieving sales goals, helping others, and the thrill of closing deals. This will show the interviewer that you have the right mindset for a Channel Development Representative.

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How do you handle objections from customers?

Provide examples of how you actively listen to customer objections, empathize with their concerns, and provide strategic responses to address those objections, showcasing your problem-solving skills.

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What do you know about Arrow and its mission?

Convey your understanding of Arrow's values, products, and market positioning. This will illustrate your genuine interest in the company and align your personal goals with Arrow's mission as a Channel Development Representative.

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Arrow Electronics guides innovation forward for over 175,000 leading technology manufacturers and service providers. We develop technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landsca...

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DATE POSTED
December 5, 2024

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