Bilingual Outreach Partner - Brockton, MA

Who is Gather Health?

Gather Health is a collective of outreach partners, care partners, clinicians and, most importantly, patient partners who work together to reshape lives and communities. We bring hands-on social and medical care to our patients and work around their needs, both within our care facilities and in their homes. We work alongside local leaders to build communities and provide tailored care experiences that serve the seniors that live within them. When we Gather, we show love, compassion, community, and care. 

What is an “Outreach Partner”?

The Outreach Partner (OP) is responsible for developing relationships with key stakeholders and organizations within their assigned community territory to create patient acquisition opportunities. With the guidance and mentorship from our Vice President of Growth and our Field Sales Manager who both possess deep industry experience, the OP will engage prospective patients to provide education about Gather Health’s unique social primary care model and services via various methods and strategies such as planning/facilitating community events, networking with relevant organizations and community groups, making telephonic and in-person “connects” with prospective patients with the goal of enrollment.  Your success in this role will directly translate to these patients’ ability to access the care that they deserve – the highest quality of medical care that is delivered with compassion, as well as social and community resources that are vital for improving the quality of their lives.

What are some of the day-to-day duties?

·        Develop, plan, and execute an effective strategy that will attract prospective patients

·        Initiate and nurture external relationships with organizations and political groups/officials that expand our reach for prospective patients

·        Plan and facilitate community events by collaborating with various departments within Gather Health as well as external partners such as vendors, senior centers, political organizations, etc.

·        Connect with prospective patients via phone, in-person visits, community events, traditional mailings, health fairs, etc., to generate interest in the Gather Health model and services to increase new patient enrollment

·        Develop and maintain relationships with existing patients to generate referrals

·        Meet daily/weekly/monthly goals that are metrics-driven, i.e., number of “connects”, events, etc.

·        Enter prospect engagement activities and events in the CRM (customer relationship management) to track your progress

So, is this considered a “sales” role?

This is a pay-for-performance role - meaning, you are compensated based on your productivity metrics.  So yes - when you are educating the prospective patients about the Gather Health model and services, you are essentially “selling” our concept.  But here’s how this role differs from most traditional sales jobs that entail convincing/persuading a business or consumer to purchase a product or service in exchange for a fee.  In the OP role here at Gather Health, you would be introducing a unique concept and services that are designed to not only produce significantly better clinical outcomes for these vulnerable patients but can also help reduce their total medical costs in the long run. We do this by focusing on quality instead of quantity, while also keeping in mind the non-clinical factors that negatively impact these seniors’ overall health such as depression, isolation, loneliness, and general lack of resources and support within their communities.  This is not a “sales” role that involves pitching products or services that the customer doesn’t need or can’t afford.  You would be providing them with the opportunity to improve the quality of their lives in a meaningful way.  When one truly believes in what they’re “selling” and is passionate about the mission and vision, we believe that it will result in a fulfilling employment experience for them.

How is the pay structured?

The position offers a competitive base salary, plus commissions based on performance. 

What are the requirements for this position?

·        Minimum of one year’s experience in a role with similar or relevant job duties, i.e., sales, account management, customer-service, community outreach

·        A valid driver’s license

·        Ability to travel locally to various events with access to a vehicle

·        Experience with basic office tools such as Word, Excel, Outlook, SharePoint, etc.

·        Ability to work for any employer in the United States

What are the preferred skills or experience?

·        High school diploma or G.E.D. strongly preferred

·        Experience using Saleforce or another CRM (Customer Relationship Management) system

·        Sales or account management background

·        Knowledge of the healthcare industry

What are the traits and characteristics of the ideal candidate most likely to succeed?

·        Persistent – does not give up easily when things get tough

·        Resilient – displays toughness and not easily discouraged

·        Competitive – likes to win and takes on challenges with confidence

·        Motivated – things like metrics, quotas, pay-for-performance, do not scare them

·        Friendly – people enjoy their company

·        Outgoing – likes attending events and meeting new people

·        Relatable – naturally makes human connections with their warmth, humor, and demeanor

·        Positive – sees glass as is half full vs. half empty

·        Creative – looks for new ways to do things better

·        Organized – manages time effectively and operates efficiently

·        Reliable – takes responsibilities seriously and always shows up on time

What are the hours for this position?

Monday – Friday during standard business hours, although you may attend events in the evenings and weekends on occasion.

Why should I join Gather Health? 

·        We are a mission-based organization that is passionate about changing the way seniors experience primary care

·        Our business model is unique and on the cutting-edge of the primary care industry

·        Our leadership team is comprised of experienced individuals who are committed to creating not only the best patient experience, but also an amazing employee experience for our colleagues

·        We are intentionally building a strong company culture and providing a compassionate and joyful work environment

·        The organization was conceptualized, founded, and launched by experienced co-founders with a track record of success in the healthcare space

·        We offer competitive pay and benefits for our Full-Time colleagues, including:

o   Base pay, plus commissions

o   Paid Time Off

o   Paid Holidays

o   Medical insurance coverage (health, dental, vision) with no waiting period for enrollment

o   Short and Long-Term disability insurance at no cost to you

o   Basic life insurance coverage at no cost to you

o   401K plan

o   Employee Assistance Program at no cost to you

o   Supplemental benefits available for discounted prices (legal services, Aflac, hospital indemnity, accidental death & dismemberment, etc.)

Gather Health is an Equal Opportunity Employer.  All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. 

Must be bilingual Spanish/English

Gather Health is an Equal Opportunity Employer.  All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.