Host Acquisition Lead

The Host Acquisition Lead at Gathern is responsible for expanding the property supply by reactivating offline units, developing referral programs with VIP hosts, integrating with property management systems, and conducting direct outreach to potential listings. This role ensures a seamless onboarding experience for property owners, significantly impacting the long-term stays segment.

To apply for the Host Acquisition Lead position at Gathern, candidates should have a bachelor's degree and 2-4 years of experience in analytics or growth-focused roles. Strong relationship-building skills and experience in the hospitality industry can also be beneficial.

The Host Acquisition Lead collaborates with VIP hosts by developing a structured referral program that incentivizes them to refer new property owners. Building strong, ongoing relationships with these VIPs is essential to encourage continuous referrals for maximum property supply expansion.

The Host Acquisition Lead performs various forms of outreach, including in-person visits to hotels and serviced apartments to acquire new listings. This direct approach helps to establish meaningful relationships and helps convey the value that Gathern offers to property owners.

The Host Acquisition Lead at Gathern provides essential support to new property owners throughout the onboarding process. They ensure that the property owners' operational needs are met by closely liaising with the Account Management team and offering guidance on platform use.

When answering this question, share specific examples of your experience with various property management systems, highlighting any integrations you've worked on, and discuss how you've improved workflows or onboarding processes in past roles.

Describe your strategic process for identifying and contacting property owners whose units have gone offline. Emphasize your analytical skills in assessing reasons for deactivation and how you plan to address their concerns effectively.

Explain how you've successfully built and maintained relationships in past roles. Share specific techniques you've used, such as regular communication, personalized incentives, and recognizing their contributions to foster loyalty and continuous referrals.

Discuss your ability to empathize with property owners and address their concerns directly. Share examples of how you've navigated objections in previous roles, emphasizing solutions you provided to facilitate a smoother onboarding experience.

Share specific sales strategies you’ve employed, such as the importance of doing thorough market research, personalizing presentations to highlight benefits for property owners, and following up persistently to close the deal.

Discuss metrics you would track, such as the number of referrals made by VIP hosts, the conversion rate of those referrals to active listings, and overall growth in property supply. Provide insights into how you would analyze and iterate on the program based on these results.

Identify common challenges like compatibility issues and data migration, and explain your approach to resolving them. Highlight any relevant experience you have in collaborating with tech teams to develop effective integration solutions.

Describe your method for prioritizing tasks, such as using tools or techniques like the Eisenhower Box to identify urgent versus important tasks. Explain how you keep your focus on activities that significantly influence property supply growth.

Share a specific success story from your past experience where you successfully managed an onboarding process. Highlight the challenges faced, how you overcame them, and the positive outcomes resulting from your efforts.

Discuss proactive measures you would take, such as reaching out to understand their concerns, revisiting the incentive structure, and providing support to help them boost their referral activity. Showcase your commitment to collaboration and growth.