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At Glean, we're on a mission to revolutionize how knowledge works, and we're looking for a passionate Technical Support Engineer to join our dynamic team in Palo Alto, CA. This role is ideal for someone who enjoys solving complex problems while providing top-notch support to our growing customer base. As a Technical Support Engineer, you'll play a crucial role in assisting our clients throughout their journey with Glean. Your day-to-day responsibilities will involve high-quality communication, technical troubleshooting, and the resolution of inquiries related to our innovative AI-driven platform. You'll help customers navigate new features, onboard new data sources, and ensure they get the maximum value from our product. We value a customer-obsessed approach and are dedicated to maintaining strong relationships with our users. With help from the Field team, you'll ensure that every interaction drives positive outcomes for our customers. Your analytical skills will come in handy as you identify system health issues and work with clients to resolve them, documenting root causes of high-impact incidents when necessary. If you have a knack for understanding technical stacks and love engaging with a diverse range of people, Glean offers a supportive and flexible work environment where you can truly make a difference. Join us on this exciting journey, and let's make knowledge work faster and more human together!
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