Senior Business Analyst

The Senior Business Analyst at Global Atlantic Financial Group is responsible for managing issue triage and remediation within the FAST platform, investigating data discrepancies, and executing vital control processes to enhance the operational efficiency across various business areas. You'll also collaborate with the Configuration team to suggest long-term solutions and oversee the requirement gathering for system enhancement requests to support operations.

Candidates applying for the Senior Business Analyst role at Global Atlantic should ideally have over 2 years of experience in Annuity or Life Operations, with a preference for experience with the FAST platform. A background in data analysis and problem-solving, along with proficiency in Microsoft Excel and SQL, will set you up for success in this role. Strong communication skills are also essential, as you'll be working closely with various internal teams.

The Senior Business Analyst role is pivotal at Global Atlantic Financial Group as it directly impacts the success of operational functions. By addressing data-related issues, implementing control processes, and identifying opportunities for process improvement, you'll help enhance customer experience and drive efficiency across the organization, ultimately supporting the company’s mission to provide secure financial futures.

At Global Atlantic, you can expect a collaborative and inclusive work environment. As a Senior Business Analyst, you would work alongside dedicated professionals who value teamwork and innovation. With a hybrid work model, the company fosters flexibility and work-life balance, encouraging employees to thrive in a high-performing culture while also focusing on well-being and inclusivity.

Global Atlantic is committed to the professional growth of its employees. As a Senior Business Analyst, you'll have access to various training resources, mentorship programs, and opportunities to participate in cross-functional teams. This role can serve as a stepping stone for further advancement in operations or project management within the company, aligning your career goals with Global Atlantic's strategic objectives.

In your answer, emphasize specific examples of how you've analyzed data discrepancies or operational issues in past roles, demonstrating your analytical skills and problem-solving abilities. Mention tools you've used, like Excel or SQL, and how your analysis led to actionable insights that improved processes.

Effective prioritization is key in fast-paced roles like that of a Senior Business Analyst. Discuss your strategies for assessing urgency and impact, perhaps using a matrix or a systematic approach to ensure that the most critical issues are resolved first, while maintaining communication with stakeholders.

If you have direct experience with the FAST platform, discuss specific functionalities you are familiar with. If not, refer to similar systems you've worked on, showcasing your adaptability and willingness to learn. Mention any challenges you encountered and how you overcame them.

Compliance is essential in finance and operations. Explain your familiarity with audit processes and how you incorporate control mechanisms into your work. Provide an example that illustrates how you completed an audit successfully, addressing specific controls you implemented.

Strong communication is vital for a Senior Business Analyst. Discuss your approach to maintaining transparency and fostering collaboration among various teams, including regular updates, meetings, and documentation. Share a situation where your communication skills had a positive impact on a project outcome.

Talk about a specific initiative where you identified inefficiencies, proposed improvements, and successfully implemented changes. Highlight the impact this had on operational efficiency or customer satisfaction, demonstrating your ability to think critically and drive positive change.

Addressing conflict diplomatically is a sign of effective leadership. Share your philosophy on constructive dialogue and give an example of how you've navigated a disagreement, focusing on your ability to listen, mediate, and find common ground for resolution.

Data integrity is crucial for effective analysis. Discuss how you implement checks and validations within your work to ensure accurate results. Provide an example of how maintaining data integrity influenced a decision or project you were involved in.

Staying informed is key to being a successful analyst. Share the resources you utilize, such as industry publications, webinars, or professional networks, and mention how you’ve applied new knowledge to your work, enhancing your capability as a Senior Business Analyst.

Motivation can vary from person to person. Reflect on what drives you—whether it's achieving positive outcomes for customers, solving complex problems, or contributing to team success. Mention how these motivations align with Global Atlantic's mission and commitment to excellence.