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Store Manager Middletown Plaza

Company Description

About GNC

Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it. Join us in empowering others to Live Well!

Job Description

What We’re Looking For:

We are seeking a dynamic Store Manager who embodies GNC’s “Live Well” philosophy—living strong, living long, and living fit. At GNC, we celebrate the fact that everyone’s journey to living well is unique. As a Store Manager, you are part of team that is passionate about helping everyone win. With your understanding of business needs and passion for health and wellness, you find great excitement in offering tailored and innovative solutions to each customer.

What You’ll Do:

This is a Full-Time Hourly Supervisory Position

As a Store Manager, you will lead, coach, and support your team to provide exceptional service and guidance to our customers. You'll oversee the daily operations of the store, including business performance, product management, and ensuring your team has the tools to succeed. In this key role, you’ll represent the GNC brand by offering expert product knowledge and promoting our “Live Well” message to customers.

  • Responsible for ensuring products are merchandised according to GNC standards but keeps an eye towards ensuring that products are easy to see and buy.
  • Responsible for supporting the total shopping experience, including visual and operational elements, current sales initiatives, and the customer relationship that leads to sales and repeat business, i.e. MYGNC Rewards.
  • Ability to achieve and exceed personal sales and productivity goals, while helping sales associates to realize their sales potential.
  • Ability to build strong teams, demonstrate leadership, and managerial skills, such as giving feedback to store associates regarding work performance on an on-going basis, recruiting, hiring, and performance management.
  • Opening, closing and operating the retail facility. Including, but not limited to cash handling, inventory count and deposits according to GNC procedures.

Qualifications

Stores Managers are expected to work five (5) days / forty (40) hours a week and adhere to the guidelines below:

  • Managers of mall and strip center stores must work at least two nights during the week until closing, one weekend night and one other night.
  • Strip center managers must also work a full shift on Saturdays.
  • Mall managers are expected to work peak business days including weekends (Saturday & Sunday).
  • Managers are expected to work a minimum of one full Sunday per month.
  • Managers of downtown stores must also work during the lunch hour of 11am to 2pm Monday through Friday. Downtown store managers must also work one night per week until closing if the store is open in the evening. Managers of downtown stores are not required to work Saturdays.
  • Managers are expected to work all major U.S. holidays that the store is open.

Benefit Offerings: medical insurance, dental insurance, vision insurance, employer-paid life insurance, flex spending accounts, 401K program with company match, 8-week paid parental leave, 5 paid bereavement days, 8 paid holidays per year, short-term and long-term disability, 30% employee merchandise discount.

Additional Information

Environmental Factors & Working Schedule:

  • Must be able to stand or walk for up to eight hours a day.
  • Frequent reaching and bending and twisting – below waist and above shoulders.
  • Frequently required to use repetitive hand-to-finger motions and reach with hands and arms.
  • Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs.
  • Ability to climb ladders, reach and bend.
  • Work in temperatures ranging from 50 - 85 degrees – especially in our stock room areas.
  • Use of a computer up to 60 % of the time throughout the day.

At GNC, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay is based on several factors including but not limited to education, work experience, certifications, federal, state and local minimum wage requirements, etc.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

All your information will be kept confidential according to EEO guidelines.

GNC Holdings LLC is an Equal Opportunity Employer

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Average salary estimate

$50000 / YEARLY (est.)
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$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Store Manager Middletown Plaza, GNC

Are you ready to lead a passionate team dedicated to health and wellness? GNC is searching for a Store Manager for our Middletown Plaza location in Fairmont, WV, who believes in the 'Live Well' philosophy. As a Store Manager at GNC, you'll play a vital role in shaping the store's atmosphere and building an engaged team that helps customers feel their best. You’ll be the face of our brand, providing expert product knowledge and guiding shoppers in achieving their wellness goals. Your days will be filled with various responsibilities, from overseeing daily operations and ensuring our products are perfectly displayed to coaching your team on delivering top-notch customer service. We prioritize personal connections and helping customers understand their unique health journeys by creating customized shopping experiences. Plus, you’ll enjoy the satisfaction of hitting sales targets and fostering a collaborative environment where every team member can shine. If you’re enthusiastic about health and wellness, possess strong leadership abilities, and have a knack for driving sales, we’d love to hear from you. Join us at GNC and empower others to live well while advancing your career in a vibrant and supportive environment!

Frequently Asked Questions (FAQs) for Store Manager Middletown Plaza Role at GNC
What are the responsibilities of a Store Manager at GNC?

As a Store Manager at GNC, your primary responsibilities encompass overseeing daily operations, leading your team, managing product inventory, and ensuring that customers receive exceptional service. You will also be responsible for merchandising according to GNC standards and promoting our 'Live Well' philosophy.

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What qualifications do you need to become a Store Manager at GNC?

To qualify for the Store Manager position at GNC, candidates typically need a strong background in retail management, exceptional leadership skills, and a passion for health and wellness. Previous experience in a supervisory role is highly beneficial.

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What is the work schedule like for a Store Manager at GNC?

Store Managers at GNC are expected to work five days a week, totaling forty hours. This includes evening and weekend shifts, particularly during peak business days. Flexibility is key to ensure that the store remains open during high-traffic hours.

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What kind of benefits does GNC offer to its Store Managers?

GNC offers a comprehensive benefits package for Store Managers, including medical, dental, and vision insurance, life insurance, a 401K program with company match, paid time off, and employee merchandise discounts. Additional perks include paid parental leave and bereavement days.

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How can a Store Manager at GNC promote the brand's values?

A Store Manager at GNC can promote the brand's values by embodying the 'Live Well' philosophy in their daily interactions, providing personalized recommendations to customers, and leading their team to foster a culture of wellness and support within the store.

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Common Interview Questions for Store Manager Middletown Plaza
How do you prioritize tasks as a Store Manager?

As a Store Manager, effective prioritization involves assessing immediate operational needs, such as staff scheduling and inventory management, while also aligning tasks with long-term sales goals. Creating a daily checklist can help in staying organized.

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What strategies do you employ to motivate your team?

To motivate my team, I emphasize open communication, provide constructive feedback, celebrate successes, and align individual goals with the store's objectives. Offering incentives and recognizing hard work fosters a positive work environment and boosts morale.

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Can you give an example of how you've handled a difficult customer?

Absolutely! When dealing with challenging customers, I always listen actively to their concerns, empathize with their situation, and provide a tailored solution. By staying calm and focused on finding a resolution, I aim to turn their experience around.

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How do you handle inventory management?

Inventory management is essential for operational efficiency. I believe in maintaining accurate records, regularly conducting stock audits, and training staff on proper stock handling to minimize discrepancies and ensure that we always have popular products available.

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What actions do you take to build a successful sales team?

Building a successful sales team involves recruiting individuals who share a passion for health and wellness, providing thorough training, and fostering collaboration through team-building activities. I also set clear performance expectations and offer continuous support.

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How do you ensure excellent customer service at your store?

Excellent customer service starts with training my team on product knowledge and engagement techniques. We strive to make every customer interaction personal and informative, ensuring that every shopper feels valued and understood in their wellness journey.

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How do you approach merchandising in the store?

My approach to merchandising is centered on GNC standards while keeping a focus on customer accessibility and visual appeal. I regularly analyze sales data to determine the best product placements that resonate with our customers.

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How would you promote GNC's 'Live Well' message in your management style?

I promote the 'Live Well' message by leading by example—maintaining my health and wellness and inspiring the team. I engage customers with personal experiences and product knowledge to reinforce the importance of a healthy lifestyle.

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What is your approach to managing store relationships with corporate?

Effective communication is my approach to managing relationships with corporate. I ensure that my store's needs and feedback are communicated clearly and consistently, allowing for collaborative solutions that benefit both the store and corporate objectives.

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What do you see as the biggest challenge for a Store Manager?

One of the biggest challenges a Store Manager faces is balancing operational tasks with leadership responsibilities. Time management and prioritization skills are critical to maintaining a successful store while developing a cohesive team.

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Motivate and support the desire to Live Well.

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Full-time, on-site
DATE POSTED
December 2, 2024

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