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Department Supervisor - job 4 of 17

Job Description

About the Role

As a Department Supervisor, you will be responsible for for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

  • You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
  • Representing yourself and the H&M brand positively during customer interactions
  • Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them
  • Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
  • Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
  • Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
  • Ensure all admin routines for both people and operations are handled in a correct way


Fashion & Trend Awareness

  • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc
  • Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions


Team & Development

  • Retain and share your knowledge and skills with the Store team
  • Collaboration, planning & teamwork with in-store Visual Merchandiser team
  • Give & receive feedback with your colleagues to learn, develop & support each other
  • Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc
  • Ensure all procedures, routines, and legal requirements in all areas of the store are followed


Retail Operations/ Visual & Commercial Execution

  • Secure a clean and tidy sales floor and back of house including stockroom areas
  • Ensure high fashion quality, visual and commercial product presentation, with good garment care
  • Secure good stock levels and provide input on allocation to Area team
  • Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
  • Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
  • Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store
  • Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)
  • Responsible for opening & closing of store daily

 

Qualifications

Who You Are
 

  • To be a successful and effective Department Supervisor, you’ll be an emerging leader who enjoys taking responsibility.
  • You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
  • You are achievement-oriented, motivated by performance and competition to be truly customer centric.


Why You’ll Love Working at H&M
 

  • We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
  • We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
  • You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
  • We are an inclusive company where you’re encouraged to be yourself at work
  • You will have access to a large global talent community, where career growth and aspirations have no limits
  • We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
  • You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Additional Information

Compensation: expected base salary range is $18.29 - $21.58 hourly**
EEOC Code: SLS
Pay Status: Non-Exempt, Hourly


*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.

Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description:

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.

Average salary estimate

$41400 / YEARLY (est.)
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$38000K
$44800K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Department Supervisor, H&M Group

Join H&M as a Department Supervisor and become a vital part of our team dedicated to delivering the best customer experience in fashion retail! Located at 160 Easton Town Center, Columbus, OH, you will spearhead our sales and profit initiatives, helping us maintain our reputation for style and customer service. In a typical day, you'll guide your team to provide stellar customer interactions, manage store operations smoothly, and ensure a visually captivating shopping environment that reflects the latest trends. Your role will involve collaborating closely with fellow team members, sharing knowledge about fashion and products, and implementing effective sales strategies to boost our Customer Loyalty App and sustainability initiatives. You'll also ensure that all store routines and legal procedures are executed flawlessly. If you have a passion for fashion, enjoy teamwork, and are ready to take the lead in driving results, then this is the perfect opportunity for you. At H&M, we believe in supporting our team members' growth, offering a range of benefits including discounts across our brands, comprehensive health coverage, and a welcoming, inclusive work culture. Help us shape the future of fashion while expressing your unique style as you grow in your career!

Frequently Asked Questions (FAQs) for Department Supervisor Role at H&M Group
What responsibilities does a Department Supervisor at H&M have?

As a Department Supervisor at H&M, your key responsibilities include supporting sales and profit goals, delivering exceptional customer service, managing team operations, and ensuring effective merchandising that aligns with global fashion trends. You will also oversee daily store routines, staff communication, and compliance with company policies and legal standards.

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What qualifications are needed to become a Department Supervisor at H&M?

To qualify for the Department Supervisor role at H&M, you should be an effective communicator with strong leadership abilities, a passion for customer service, and a knack for analyzing performance metrics. Ambition and an achievement-oriented mindset are crucial, along with the ability to foster teamwork and collaboration within your department.

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What is the work culture like at H&M?

H&M fosters a vibrant and inclusive work culture where individuality is celebrated. Team members are encouraged to express themselves while contributing to a common goal of customer satisfaction and brand excellence. Moreover, diverse backgrounds are valued and supported through various employee resource groups within the company.

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How does H&M support employee development?

At H&M, we prioritize employee development by offering extensive opportunities for career growth, training resources, and mentorship programs. You'll gain skills that prepare you for future roles while receiving ongoing support from colleagues and leadership in your journey to achieve your professional aspirations.

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What benefits do employees receive at H&M?

H&M employees enjoy an attractive benefits package that includes a significant staff discount across all H&M Group brands, health and wellness programs, retirement plans, and paid leave. We also provide an inclusive environment that promotes wellbeing, making H&M a great workplace for all.

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Common Interview Questions for Department Supervisor
How do you prioritize tasks as a Department Supervisor at H&M?

Prioritizing tasks effectively requires a clear understanding of store goals and operations. Start by identifying critical areas that impact customer experience and sales, ensuring that your team is focused on these tasks. Use daily briefings to communicate priorities and reassess as new challenges arise.

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Can you explain your experience with visual merchandising?

When discussing your visual merchandising experience, share specific examples of how you’ve effectively contributed to store presentations that increased customer engagement and sales. Highlight your ability to follow brand guidelines while also innovating to keep displays fresh and attractive.

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Describe a situation when you resolved a conflict within your team.

In response to this question, provide a specific instance where you utilized effective communication and conflict resolution skills. Emphasize the importance of listening to all parties involved, maintaining a focus on the store’s overall goals, and finding an amicable solution that enhanced teamwork.

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How do you stay updated with fashion trends?

Explain your strategies for staying informed about fashion trends, which may include following industry news, attending fashion shows, and engaging with influencers on social media. Highlight how this knowledge equips you to guide your team and assist customers effectively.

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What strategies do you employ to achieve sales goals?

Discuss strategies such as encouraging team collaboration, monitoring sales data to identify trends, and actively promoting loyalty programs to customers. Emphasize your commitment to fostering a sales-minded culture within your team to reach targets consistently.

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How do you ensure excellent customer service?

Excellent customer service begins with training and empowering your team. Explain how you emphasize the importance of customer interactions during team meetings, provide ongoing feedback, and encourage open communication with customers to address their needs promptly.

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What do you believe is the key to a successful team?

The key to a successful team lies in clear communication, respect, and collaboration. Discuss your commitment to creating an inclusive environment, where every team member feels valued and motivated to contribute their unique strengths towards common goals.

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How do you handle feedback from management?

Express your openness to feedback by highlighting how you view it as an opportunity for growth. Discuss your approach to incorporating feedback into your leadership style and operations, thereby improving team performance and customer satisfaction.

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What role do you think technology plays in retail management?

Talk about the increasing importance of technology in enhancing customer experiences and improving operational efficiency. Share your enthusiasm for embracing new tools and trends and how you would implement technology effectively to support your team and store objectives.

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Why do you want to work at H&M?

Express genuine enthusiasm for H&M’s commitment to inclusivity, diversity, and fashion. Discuss the company’s values that resonate with you and how you would like to contribute to its mission of freeing fashion for the many while developing your career.

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Founded in 1947, H&M is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers, and children. The company is headquartered in Stockholm, Sweden.

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April 22, 2025

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