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Sales Advisor 30h

Job Description

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment. 

Key responsibilities: 

  • Provide great customer experience. 
  • Fold, hang, display and merchandise garments to maximise selling opportunities. 
  • Actively process, stock and replenish garments on the sales floor and in the stock room. 
  • Open, unpack and label merchandise with security tags. 
  • Support customer purchases and returns in the register. 

Qualifications

To be successful in the role as Sales Advisor, we believe you are a team player with a proactive and helpful approach, fostering collaboration and collective success. You have a positive mindset, where you are eager, optimistic, and motivated when interacting with colleagues and customers. We also believe you are flexible and able to adjust to changing circumstances and customer needs, and that you can take initiatives and independently in a quick and effective way address customers’ needs. In addition, you are communicative and socially confident, fostering a positive interaction with colleagues and customers. 

What you need to succeed: 

  • Previous experience within retail, merchandising and/or customer service. 
  • Effective time management - being stress-resistant and good at prioritisation. 
  • Have a customer service mindset where you always prioritise the customers’ needs while serving as a brand ambassador. 
  • Being fashion knowledgeable and have a genuine interest in fashion trends. 
  • Have a selling mindset with the ability to approach and fulfil customer needs. 

Additional Information

Due to data policies, we only accept applications through career page.   

Benefits 
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.  

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. 

Inclusion & Diversity 
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.  

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. 

Company Description 
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.  Learn more about H&M here.  

 

What You Should Know About Sales Advisor 30h, H&M Group

As a Sales Advisor at H&M, located in The Glen Shopping Centre, your main goal is to provide an outstanding customer experience that not only supports our sales but also makes every shopper feel valued. You’ll be the friendly face of H&M, helping customers find the perfect outfit while sharing your fashion expertise and passion for style. Your day-to-day tasks will include folding, hanging, and displaying garments to make our products irresistible, and efficiently processing stock to keep our sales floor fresh and inviting. You’ll also play a pivotal role in assisting customers with purchases and returns at the register, showcasing your excellent customer service skills. Teamwork is key here, so you’ll be encouraged to share your knowledge with your colleagues, fostering a supportive and collaborative work environment. To thrive in this role, you’ll need a customer-first mindset, flexibility, and the ability to adapt to ever-changing circumstances, all while being a proactive and positive team player. If you have some retail or customer service experience and an appreciation for fashion trends, this could be the perfect position for you. Join us at H&M, where every day brings new opportunities to express your style and help others do the same!

Frequently Asked Questions (FAQs) for Sales Advisor 30h Role at H&M Group
What are the key responsibilities of a Sales Advisor at H&M?

As a Sales Advisor at H&M, your key responsibilities include delivering exceptional customer service, merchandising garments effectively to maximize sales, actively processing and replenishing stock, managing customer purchases and returns at the register, and collaborating with your team to create a positive shopping environment. Your focus will always be on enhancing customer experiences and showcasing your fashion knowledge.

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What qualifications do I need to be a Sales Advisor at H&M?

To be a successful Sales Advisor at H&M, candidates should have previous experience in retail, merchandising, or customer service. Strong communication skills, a positive, proactive attitude, effective time management abilities, and a genuine interest in fashion trends are essential. Being adaptable and having a focus on customer satisfaction is key to thriving in this role.

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How can I excel as a Sales Advisor at H&M?

Excelling as a Sales Advisor at H&M requires a blend of passion for fashion and a strong customer service mindset. Being proactive, collaborating well with your colleagues, and consistently delivering a positive shopping experience will set you apart. Staying informed on the latest fashion trends and being responsive to customer needs will also help you succeed in this dynamic role.

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What benefits do H&M employees receive as Sales Advisors?

H&M offers a range of attractive benefits for its employees, including a staff discount usable across all H&M Group brands. Additionally, there are extensive development opportunities available globally, along with various competitive perks tailored to local markets. Join H&M and enjoy a supportive work environment that values inclusion and diversity in the workplace.

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What is the work environment like for a Sales Advisor at H&M?

The work environment for a Sales Advisor at H&M is dynamic and inclusive, where teamwork and collaboration are encouraged. You’ll work in a fast-paced retail setting, where customer interaction is frequent. H&M promotes a positive, respectful atmosphere, allowing employees to share their ideas freely and contribute to a supportive work culture focused on excellence in customer service.

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Common Interview Questions for Sales Advisor 30h
How do you prioritize tasks as a Sales Advisor?

In a busy retail environment, prioritizing tasks as a Sales Advisor is crucial. I focus on customer needs first, ensuring they receive attentive service. Then, I tackle merchandising tasks and stock replenishment efficiently, keeping the store well-presented. Using effective time management strategies helps me stay organized and handle multiple responsibilities.

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What strategies do you use to engage customers in a retail setting?

To engage customers effectively, I approach them with a friendly demeanor and a readiness to assist. I ask open-ended questions to understand their needs and preferences and recommend products that align with their style. Sharing my own fashion insights also helps create a connection and encourages customers to feel confident in their choices.

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Can you provide an example of a time you turned a negative customer experience into a positive one?

Absolutely! Once, a customer was unhappy due to a product being out of stock. I empathized with their situation and actively searched for alternative options that matched their style. In the end, they left with a different item and expressed gratitude for my helpfulness. This experience reinforced the importance of maintaining a positive attitude and finding solutions.

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How do you handle stress during busy shopping periods?

During busy shopping periods, I remain composed and focused on manageable tasks. Prioritizing customer interactions helps me maintain the quality of service, while staying organized ensures timely completion of stock replenishment. I thrive under pressure by approaching challenges with a positive mindset and adapting quickly to changes.

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What is your approach to teamwork in a retail environment?

My approach to teamwork in a retail environment is rooted in communication and collaboration. I believe sharing knowledge and supporting my colleagues creates a positive atmosphere. Regularly checking in with team members to offer assistance or share insights enhances our collective efforts in achieving store goals and providing excellent customer experiences.

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What do you believe sets H&M apart from other retailers?

H&M stands out due to its commitment to sustainability and quality, combined with the latest fashion trends at accessible prices. The brand's dedication to creating an inclusive and diverse workplace enhances the shopping experience for customers and fosters employee satisfaction, making it a great place to work.

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How do you stay updated on fashion trends?

To stay updated on fashion trends, I regularly follow fashion blogs, social media influencers, and industry publications. I also engage with customers to understand their preferences, as their insights offer a fresh perspective. Attending fashion shows and networking with industry professionals keeps me informed and inspired.

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How would you describe your customer service philosophy?

My customer service philosophy is centered on empathy and proactive support. I believe in understanding customers’ needs and exceeding their expectations. It’s important to create a welcoming environment where they feel valued. Every interaction should leave a positive impression, leading to repeat business and satisfied customers.

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Can you explain how you would merchandise garments on the sales floor?

When merchandising garments, I consider customer flow and visual appeal. I group items by style, color, and season to create cohesive displays. Ensuring items are well-organized and neatly presented maximizes selling opportunities. Regularly refreshing displays keeps the store inviting, encouraging customers to explore and engage with the products.

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Why do you want to work as a Sales Advisor at H&M?

I am excited to work as a Sales Advisor at H&M because it aligns perfectly with my passion for fashion and customer service. I admire H&M’s commitment to sustainability and inclusion, and I want to be part of a company that values creativity while making fashion accessible. Contributing to a positive shopping experience is something I genuinely enjoy, and H&M offers the perfect platform for that.

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Founded in 1947, H&M is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers, and children. The company is headquartered in Stockholm, Sweden.

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DATE POSTED
April 7, 2025

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