Janitorial Account Manager-32033

A Janitorial Account Manager at Harvard Companies has diverse responsibilities, focusing on servicing existing client relationships while seeking new business opportunities. Key duties include interfacing with client management, overseeing quality control, managing budgets and schedules, and supervising a dedicated team. You will be responsible for ensuring that all services are executed in accordance with company standards, making this role critical for maintaining customer satisfaction and operational excellence.

To qualify for the Janitorial Account Manager role at Harvard in Miami, candidates should possess a minimum of two years of experience in janitorial operations management. Strong communication skills, experience with budget management, and technical know-how in janitorial service delivery are essential. The ability to self-manage daily tasks, be flexible with work hours, and mentor team members is also crucial to the success in this position.

The Inverted Pyramid® model is fundamental to the culture at Harvard Companies, emphasizing that front-line employees play the most vital role in the organization. As a Janitorial Account Manager, understanding this model is crucial because it allows you to empower your team, ensuring they feel valued and have the necessary tools for success. This approach significantly enhances overall operational performance and job satisfaction.

At Harvard Companies, a Janitorial Account Manager can expect a supportive and diverse working environment that promotes respect and collaboration. The company prides itself on being a family-oriented organization where employees are at the center of its core values. This culture encourages an entrepreneurial spirit, innovation, and a strong sense of community among colleagues.

Harvard Companies offers a competitive salary and a comprehensive benefits package for Janitorial Account Managers. This includes medical, dental, life, and long-term disability insurance, along with a 401K Savings Plan. These benefits reflect the company’s commitment to supporting employees' health and financial well-being.

To effectively manage multiple client accounts, I prioritize strong communication and organization. I set clear schedules, regularly check in with each client's needs, and use project management tools to keep track of tasks. This ensures that every client feels valued and receives timely service.

In my previous role, I was responsible for creating and managing complex budgets. I closely monitored expenditures related to labor and supplies to ensure compliance, identifying areas for cost reduction while maintaining service quality comes naturally to me.

I implement a structured quality control program that includes regular inspections and open lines of communication with team members. I also encourage feedback from clients to continuously improve our service delivery and address any concerns swiftly.

In this scenario, I would have a one-on-one discussion with the team member to understand any underlying issues. I would set clear performance goals, offer support, and, if necessary, implement corrective action plans while respecting company policies.

Technology is crucial in streamlining operations. I use software for scheduling, managing work orders, and tracking inventory, which helps maintain efficiency and ensures that all aspects of service delivery are optimized.

I make it a priority to thoroughly review contract specifications before commencing any service. Regular communication with the team and client is key; I conduct routine assessments to ensure all aspects of the contract are being met consistently.

When hiring new team members, I look for experience and a positive attitude. I also value candidates who demonstrate a willingness to learn and adapt, as our industry often requires flexibility to meet dynamic client needs.

I once managed a significant transition project for a client moving to a new facility. I coordinated with multiple stakeholders, ensured team training was conducted, and implemented a detailed cleaning strategy, resulting in high client satisfaction and positive feedback.

Hands-on training combined with regular workshops has proven effective for my team. I also find value in shadowing experienced employees and providing resources that support continuous learning and skill enhancement.

I encourage open communication and collaboration, organizing team-building activities to strengthen relationships. Recognizing achievements and promoting a culture of support and respect contribute to a positive work environment.