Manager, Leadership Development

As the Manager of Leadership Development at Housecall Pro, your main responsibilities include designing and facilitating leadership training programs, collaborating with cross-functional teams to assess training needs, developing engaging training content, and monitoring program effectiveness through performance metrics. You will also implement coaching initiatives and stay updated with emerging trends in learning and development, ensuring that the organization fosters a culture of continuous growth.

To apply for the Manager, Leadership Development role at Housecall Pro, you should have a Bachelor’s degree or equivalent work experience, with advanced degrees or certifications preferred. Additionally, a minimum of 5 years in learning and development, particularly within leadership training, along with 2 years managing or coaching others, is essential. Strong facilitation skills and proficiency in instructional design frameworks will also contribute to your success in this role.

At Housecall Pro, career growth is prioritized by fostering a supportive environment where learning and development are encouraged. As the Manager of Leadership Development, you will implement targeted leadership training and coaching initiatives while actively collaborating with employees to help them uncover and pursue their professional goals, ensuring that growth is a shared aim within the organization.

Housecall Pro offers an attractive benefits package for the Manager of Leadership Development role, which includes comprehensive healthcare coverage, equity opportunities in a rapidly growing startup, flexible paid time off, monthly tech reimbursements, and a supportive culture that values innovative ideas and employee input. This environment is designed to nurture not just professional success but personal well-being as well.

The Manager, Leadership Development at Housecall Pro will create a variety of training programs aimed at enhancing managerial skills and leadership capabilities. This includes virtual instructor-led sessions, eLearning courses, and hands-on workshops tailored to the specific needs of the employees, all while ensuring that the content meets high standards for instructional design, quality, and engagement.

When answering this question, share specific examples of your previous facilitation experiences. Highlight the types of training you’ve conducted, the audience you’ve trained, and the outcomes of your sessions. Emphasize your adaptability as a facilitator and any innovative methodologies you used to engage participants.

To respond effectively, explain how you gather data through surveys, interviews, or performance metrics. Discuss your approach to collaborating with stakeholders to understand the skills gaps within teams and how you design learning solutions aligned with business objectives, ensuring the training is relevant and impactful.

When discussing instructional design frameworks, mention any specific methodologies you’ve used, such as ADDIE or SAM. Elaborate on how you’ve applied these frameworks to create engaging training materials and learning experiences, showcasing your understanding of effective instructional design principles.

Share the metrics you typically use to measure training effectiveness, such as participant feedback, improved performance metrics, or post-training assessments. Describe how you analyze this data to continuously improve your programs and how you involve stakeholders in this evaluation process.

To answer this, discuss strategies you’ve implemented to promote ongoing learning and development. This could include mentorship programs, access to online courses, or periodic feedback sessions. Emphasize the importance of creating an environment where employees feel empowered to pursue their learning journeys.

Highlight a specific coaching initiative you implemented, detailing the goals, method, and results achieved. Describe how you adjusted your approach to meet individual needs and the positive impact it had on team performance and professional development.

Mention the resources you utilize to keep abreast of industry trends, such as attending conferences, reading professional journals, or participating in webinars. Discuss how you incorporate new ideas and technologies into your training programs to keep them relevant and effective.

When answering this question, share specific techniques you employ to maintain engagement, such as interactive polls, breakout discussions, or multimedia content. Emphasize your ability to read the audience and adapt your delivery accordingly to enhance participation.

Describe the measures you take to cultivate a supportive and inclusive atmosphere during training sessions. This might include establishing ground rules, encouraging open communication, and tailoring content to meet the diverse needs of participants.

Share your aspirations for growth within the field of training and development. Discuss how you see yourself evolving in this role at Housecall Pro and your desire to contribute to the overarching goals of the organization while also developing your skills as a leader and innovator.