Head of Project Delivery

About HSO  

HSO is a business transformation partner with deep industry expertise and global reach. HSO leverages the full power of the Microsoft Cloud to transform the way in which people work and engage customers, ultimately accelerating the impact of cloud transformation and improving overall business performance. By leveraging the power of Dynamics 365, Generative AI, Data, AI, Copilot capabilities and the full Microsoft Cloud; HSO helps companies innovate faster by modernising business operations, adopting data-driven intelligent automation, delivering real-time insights and connecting the enterprise. Founded in 1987, HSO has more than 2,500 professionals throughout Europe, North America, and Asia and is one of the world’s top business solution and implementation partners and a member of Microsoft’s elite Inner Circle, representing the top 1 percent of partners worldwide.  

HSO UK has grown to more than 400 people in the region and we expect over 100% organic growth in the next 5 years - with this comes an opportunity to create, deliver and evaluate our evolving business.  HSO specialise in industry sectors such as Retail, Manufacturing, Professional Services, Financial Services and Public Sector.  As an award-winning partner, HSO has been recognized as the global winner of the 2023 Partner of the Year Award for D365 Finance and as a Finalist for D365 Sales and Marketing. In addition to Best Tech Company 2021 to Work For and the 6th Best Large Company to Work For in 2022.    

At HSO we take pride in being large enough to serve, but small enough to care. We are uniquely positioned to empower you to transform your career without compromising your life and we take pride in investing as much in our people as we do in our clients.  

At HSO we transform the way in which people work and how businesses operate to get results for our clients. This takes exceptional cutting-edge technology, knowledge, talent, determination and entrepreneurial spirit. Our culture and values support entrepreneurial mindsets and attitudes where your voice will always be heard.  

Purpose of the Role  
 
This role is responsible for providing strategic leadership, fostering a culture of excellence and driving operational efficiency to ensure the successful delivery of projects and customer satisfaction. 

Overview of Experience and Key Responsibilities 

People & Culture  
 

• Value, stretch, motivate, empower and support our people.  

• Be a leader who is at the heart of our business culture, embedding our values; we care, we are curious and we give clarity.  

• Lead a multi-level coaching and mentoring practice ensuring the development of people while delivering high-quality services.  

• Ensure your people are up-to-date in their functional knowledge and align to required skills, knowledge and certification requirements.  

• Ensure that UO have just-in-time quantity and quality of project resources to deliver the demand; by specialisation and/or by industry.  

Profitability: Develop and execute strategies to maximize project profitability and achieve financial targets. Analyse project budgets, costs, and revenue streams to identify opportunities for margin improvement and cost optimisation. 

Revenue Generation: Identify opportunities to expand revenue streams through value-added services, upselling, and cross-selling. Collaborate with sales and business development teams to drive new business opportunities and maximize revenue potential. 

Cost Control: Implement cost-effective strategies to optimise project delivery costs while maintaining quality standards and customer satisfaction. Identify areas for cost reduction, negotiate favourable vendor contracts, and streamline operational processes to improve efficiency. 

Quality Assurance: Establish and enforce quality standards and best practices for project management to ensure deliverables meet or exceed client expectations. Conduct regular reviews and audits to assess performance and drive continuous improvement. 

Governance: Work with the Compliance Manager to develop and implement governance frameworks to ensure compliance with internal policies, industry regulations, and client requirements. Define project roles and responsibilities, establish decision-making processes, and enforce accountability throughout the project lifecycle. 

Risk Management: Identify, assess, and mitigate project risks to minimize impact on project objectives and profitability. Develop risk management strategies and contingency plans to address potential threats and opportunities 

Essential Behaviours   

• Demonstrates care with every interaction.   

• Tenacious.  

• Able to influence others.  

• Be an enabler but know when to say ‘no’ 

• Uses relevant business acumen and facts to make informed choices.   

• Ability to work in an entrepreneurial business.  

• Lateral thinker, who will actively listen and contribute to broader topics.  

• Ambitious both for personal development and success and ambitious for the success of HSO.  
   

Essential Experience  

• Experience in delivering large scale, complex projects requiring teams of 10+ people and timescales of 12months+ 

• Proven track record of successfully leading diverse and remote teams to achieve business objectives and drive customer satisfaction. 

• Strong leadership, communication and stakeholder management skills. 

• Excellent analytical and problem-solving abilities, with a focus on driving practical solutions to complex challenges. 

• Experience with project management tools and methodologies in Agile and Waterfall environments. 

• Strong knowledge of Microsoft technologies and systems 

Reporting to 

Director of Project Services 

Location 

This is a hybrid role and can be based either from our Reading, Glasgow or Manchester offices, or home.  Regular, planned travel which will involve overnight stays near customers or our offices and other UK locations for meetings, events and training.   

We offer a competitive, market-aligned salary, that reflects the skills and experience of each candidate. Our commitment to providing a fair and equitable salary ensures we attract and retain top talent in our industry. The salary package will be discussed during the interview process and will be based on current market benchmarks for similar roles, as well as the individual’s qualifications and experience.

In addition to base salary, eligible employees have the opportunity to earn performance-based bonuses and participate in our benefits programs.

Benefits:

Paid Holidays

Pension

Healthcare

Dental

Life Insurance

Tonic Wellbeing

HSO Perkz

Flexible working when required and agreed