As a Customer Experience Banker at Huntington, you will be responsible for fostering relationships with customers by understanding their financial goals and recommending suitable banking products. Your role includes processing transactions accurately, addressing customer inquiries, and proactively identifying opportunities to deepen customer relationships through targeted follow-ups and referrals.

To qualify for the Customer Experience Banker role at Huntington, applicants should have at least a High School Diploma or GED alongside a minimum of one year of experience in customer service or a related field, such as military service. A Bachelor’s Degree is also an acceptable alternative. Banking or financial services experience is preferred, particularly in roles focused on customer interaction.

Huntington supports its Customer Experience Bankers by fostering an inclusive and open environment where team members can share ideas and feedback. Tools and training resources are provided to enhance understanding of banking products, improve sales techniques, and develop customer service skills to ensure you can provide the highest level of service.

Key skills for a successful Customer Experience Banker at Huntington include strong communication and interpersonal skills, sales acumen, the ability to manage customer relationships effectively, and a solid understanding of banking products. Being comfortable with technology and having cash handling skills are also important for this role as you work with various banking services.

While prior banking experience is preferred for the Customer Experience Banker position at Huntington, it is not strictly necessary. What's more important is your ability to deliver excellent customer service and your willingness to learn about financial products that will help clients achieve their goals.

To provide excellent customer service, I focus on understanding the unique needs of each customer. By actively listening and being empathetic, I can tailor my approach, ensuring customers feel valued and understood. I keep a positive attitude and strive for effective solutions to their financial queries.

I would first engage the customer by asking insightful questions about their financial goals and current needs. Based on their responses, I would educate them about specific banking products best suited for their situation, highlighting the benefits they might gain from those services.

In a previous role, I encountered a customer upset about a service error. I calmly listened to their concerns, apologized sincerely, and took immediate steps to rectify the issue. By following up and ensuring they received compensatory benefits, I transformed their experience, leading them to commend our service.

I utilize a disciplined follow-up process that includes scheduling calls or emails after initial meetings, ensuring I remind customers of the products discussed. I keep conversations personalized and informative to demonstrate genuine interest in their financial growth and build rapport.

I prioritize continuous learning, frequently reviewing company resources, attending workshops, and participating in training sessions. Staying updated on market trends and competitors allows me to offer the most accurate and current advice to customers.

If I encounter a product I’m unfamiliar with, I'd ensure to communicate that to the customer transparently and seek assistance or access reliable resources to gain a better understanding. I believe in providing accurate information over guessing, thus building trust with the customer.

I carefully adhere to established procedures for handling cash, including double-checking counts and ensuring proper documentation of transactions. By maintaining organized records and utilizing technology effectively, I can enhance accuracy and minimize errors.

Throughout my career, I have honed my ability to identify sales opportunities by listening for customer needs during interactions. I often ask open-ended questions, enhancing my understanding of areas where banking products could benefit them, allowing me to convert inquiries into successful sales.

During busy shifts, I prioritize tasks by assessing urgency and customer needs. I ensure that customer interactions are my top priority, while efficiently organizing back-end tasks such as paperwork. Time management and effective communication with team members also help ensure smooth operations.

I am drawn to the Customer Experience Banker position at Huntington due to the bank's commitment to community involvement and customer-centric approach. I admire how the bank values employee input and collaboration, and I want to contribute to enhancing customer relationships in a supportive team environment.