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Professional Services Consultant

Company Description

 

insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at insightsoftware.com

Job Description

Job Description

The Professional Services Consultant is a customer-facing role that requires a highly professional and experienced technical architect to design, develop, configure and support integrations with insightsoftware’s Agility PIM (Product Information Management) software primarily, but not exclusively, using Hitachi's Pentaho ETL tool. 

What will you do?

  • Interact with customers to analyze their requirements and create customized solutions
  • Work with client and Agility PIM SME to scope, design and implement novel custom technical solutions that meet client goals
  • Troubleshoot and resolve integration issues, providing actionable solutions and anticipating future challenges
  • Work primarily (but not exclusively) using the Pentaho ETL tool

Achievements/Goals within first 3-6 months:

  • Complete a comprehensive 2-week training program for Agility PIM including its Steps for Hitachi’s Pentaho ETL
  • Gain expertise in Agility PIM tool by shadowing other consultants on project work during the first 2 months
  • At 3 months, successfully troubleshoot issues with existing integrations created with Hitachi’s Pentaho ETL tool
  • At 4 months, write basic transformations using the Agility PIM Steps for Hitachi’s Pentaho ETL tool
  • At 6 months, independently write complex integration jobs comprised of multiple transformations

How will you do it?

  • Communication - Communicate effectively with customers and internal cross-functional partners, creating promoters at every touchpoint  
  • Teamwork - Work cross-functionally to achieve team and individual goals  
  • Enthusiasm - Exhibit passion and excitement and embrace a can-do attitude  
  • Perseverance - Demonstrate focus and commitment to solving complex issues through to completion  
  • Drive and Discipline - Operate in a fast-paced, dynamic environment with a focus on generating high-quality results

Qualifications

Qualifications

  • Strong knowledge of Hitachi Pentaho (6-10 years)
  • Strong knowledge of Microsoft Excel and SQL (6-10 years)
  • Utilization of web services/APIs, consuming JSON/XML data (third party integrations) (6-10 years)
  • Solid foundation in Computer Science, with strong competencies in data structures, algorithms and software design (6-10 years)
  • Exposure and/or experience with PIM, MDM, DAM or other related solutions a plus
  • Experience with Elasticsearch, Adobe InDesign, Javascript, or nodeJS a plus
  • Understanding of data modelling best practices
  • Experience with estimating and project planning preferred
  • Exceptional English written and verbal communication skills
  • Strong analytical and problem-solving skills and attention to detail
  • Methodical approach to troubleshooting
  • Experience working in a multi-client setting highly preferred
  • Demonstrate our core values: Results Orientation, Winning Attitude, Be One Team, Disciplined Execution, and Growth Mindset

Additional Information

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

Learn more about our high-energy, high-performance global team. Work With Us »

insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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CEO of insightsoftware
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Michael Sullivan
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What You Should Know About Professional Services Consultant, insightsoftware

At insightsoftware, we are on the lookout for a talented Professional Services Consultant to join our remote US team! In this engaging role, you will be at the forefront of supporting our customers and creating innovative solutions using Agility PIM (Product Information Management). As a customer-facing consultant, your responsibilities will include interacting with clients to analyze their unique requirements and leveraging your technical skills to design, develop, and implement custom solutions, primarily with Hitachi's Pentaho ETL tool. You'll have the opportunity to troubleshoot and resolve integration challenges while delivering actionable insights that empower decision-making. In your first few months, you will complete an in-depth training program, gain essential hands-on experience, and eventually operate independently, writing complex integration jobs. What makes this role exciting is not just the technical aspect but also the collaborative environment you'll be part of—a place where effective communication, teamwork, and a positive attitude are valued. If you have a knack for problem-solving and a passion for technology, this remote position at insightsoftware can be the perfect fit for you!

Frequently Asked Questions (FAQs) for Professional Services Consultant Role at insightsoftware
What are the key responsibilities of a Professional Services Consultant at insightsoftware?

The Professional Services Consultant at insightsoftware primarily focuses on customer interactions to analyze and fulfill their requirements with bespoke solutions. This role includes designing, developing, and supporting integrations with the Agility PIM software, utilizing Hitachi's Pentaho ETL tool to troubleshoot issues and implement custom technical solutions.

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What qualifications do I need to become a Professional Services Consultant at insightsoftware?

To apply for the Professional Services Consultant position at insightsoftware, candidates need a strong background with at least 6-10 years of experience in Hitachi Pentaho, Microsoft Excel, and SQL. An understanding of web services/APIs and experience with PIM, MDM, DAM, or related solutions are highly desirable.

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What can I expect during the first few months as a Professional Services Consultant at insightsoftware?

In the initial months at insightsoftware, you will complete a two-week training program for Agility PIM and work closely with other consultants to gain hands-on experience. By the end of six months, the goal is to independently write complex integration jobs and troubleshoot issues effectively.

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What tools will I primarily use as a Professional Services Consultant at insightsoftware?

As a Professional Services Consultant at insightsoftware, you will primarily work with Hitachi's Pentaho ETL tool. Additionally, experience with tools such as Microsoft Excel, SQL, and web service integrations using JSON and XML will be significant in your daily tasks.

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How does the Professional Services Consultant role at insightsoftware impact customer relationships?

The role of a Professional Services Consultant at insightsoftware is crucial for fostering strong customer relationships. By effectively communicating, resolving integration issues, and providing tailored technical solutions, you play a vital part in enhancing customer satisfaction and trust in our services.

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Common Interview Questions for Professional Services Consultant
Can you describe your experience with Hitachi Pentaho and how it's relevant to the Professional Services Consultant role?

When answering this question, highlight specific projects where you used Hitachi Pentaho to solve integration challenges, describe your role in those projects, and how your expertise can contribute to meeting clients' needs at insightsoftware.

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How do you approach troubleshooting integration issues in a client-facing role?

Discuss your systematic approach to troubleshooting, mentioning any tools or methodologies you employ. Emphasize your analytical skills and the importance of anticipating potential future challenges.

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What strategies do you use to communicate effectively with clients?

Articulate how you tailor your communication style to suit various audiences, ensure transparency during the implementation process, and actively listen to clients' feedback, confirming their requirements are met.

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Explain a complex integration project you've managed. What challenges did you face and how did you resolve them?

Provide a concise overview of the project, the issues you encountered, and the specific steps you took to resolve them, showcasing your problem-solving skills and teamwork.

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What is your understanding of PIM and how does it benefit organizations?

Discuss the fundamental principles of Product Information Management, focusing on how effective PIM solutions help businesses streamline product data, boost operational efficiency, and enhance customer experience.

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How do you prioritize tasks when handling multiple client requests?

Share your method for prioritization—whether using project management tools or organizing tasks by urgency and impact—while also outlining your commitment to maintaining quality service for all clients.

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Describe how you stay updated with industry trends relevant to the Professional Services Consultant role.

Mention resources you regularly consult, such as industry publications, webinars, or networking with professionals within the field, demonstrating your commitment to continuous learning.

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Have you had experience with API integrations? Can you provide an example?

Discuss your hands-on experience with APIs, including any specific tools you've used, how you navigated potential obstacles, and the success of the integration in enhancing client workflows.

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What do you see as the biggest challenges facing Professional Services Consultants today?

Reflect on current trends in the consulting space, discussing issues such as rapid technological changes or customer expectations, and how an adaptable approach is essential for overcoming these challenges.

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Why do you want to work at insightsoftware as a Professional Services Consultant?

Craft a response that aligns your professional goals with insightsoftware's mission and values. Emphasize the excitement of being part of a team that emphasizes strong communication and collaboration, and your desire to contribute to innovative solutions.

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Full-time, remote
DATE POSTED
April 8, 2025

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