As a K12 Solutions Engineer at Instructure, you'll play a pivotal role in supporting the sales team by providing strategic technical assistance and delivering engaging product demonstrations. You'll communicate complex educational technology concepts to diverse stakeholders and mentor your colleagues. It's a mix of technical expertise and relationship building, where you effectively manage project progress while acting as a trusted advisor to potential customers.

For the K12 Solutions Engineer role at Instructure, candidates should have experience in educational leadership or technical sales within an EdTech company. You'll benefit from having prior admin experience with LMS or AMS, along with a strong grasp of systems integration, SaaS, and APIs. Communication and dynamic presentation skills are essential for success in this position.

Previous educational experience is incredibly valuable for a K12 Solutions Engineer at Instructure. It allows you to understand the unique challenges educators face and how educational technology can address those challenges. This knowledge helps you craft tailored solutions that support best practices in teaching and learning, ultimately fostering better partnerships with stakeholders.

At Instructure, new K12 Solutions Engineers can expect comprehensive training and mentorship opportunities. You'll receive guidance from seasoned team members who will share their insights on educational technology, customer engagement, and best practices. This collaborative environment not only enhances your skills but helps you grow as a vital team member in the education technology sector.

Yes, the K12 Solutions Engineer role at Instructure requires up to 60% travel, primarily for in-person meetings and demonstrations. While this position is fully remote, being comfortable with travel ensures you can engage closely with clients and stakeholders, fostering deeper connections and understanding their needs.

When delivering product demonstrations, I focus on tailoring the presentation to the audience's specific needs and challenges. I incorporate real-world examples and emphasize how our solutions can enhance educational processes. Additionally, I strive to make the demo engaging and interactive, encouraging questions and participation to foster understanding.

I regularly engage in professional development by attending educational technology conferences, participating in webinars, and reading industry publications. I also network with other professionals in the field, sharing insights and knowledge that keeps me informed about new tools, methodologies, and best practices.

Certainly! I would break the concept down into relatable terms and use analogies they understand. For example, I might compare a learning management system to a virtual classroom where resources and interactions take place, making it accessible to anyone, regardless of their technical background.

I had a colleague struggling with presentation skills. I scheduled regular practice sessions where we focused on key areas for improvement. I also provided constructive feedback and encouraged them to observe effective presentations. By creating a supportive environment, they eventually gained confidence and honed their skills.

During the technology evaluation phase, I maintain open communication with stakeholders to understand their concerns and objections. I address these challenges by providing clear, data-backed responses and demonstrating how our solutions meet their specific needs. Flexibility and active listening are key components in overcoming any obstacles.

Collaboration is essential for success in my role as a K12 Solutions Engineer. By working closely with sales, product development, and educational stakeholders, I can share insights and gather valuable feedback that improves our products. This teamwork fosters an environment where innovative solutions can flourish.

I start by conducting thorough research on the prospective customer’s institution, including their goals and challenges. During initial conversations, I ask open-ended questions to encourage dialogue, allowing me to understand their specific situation and tailor our solutions accordingly.

To communicate complex technical information clearly, I focus on simplicity and clarity. I avoid jargon where possible and use visual aids such as charts or diagrams that help illustrate concepts. Additionally, I invite questions and feedback to ensure understanding and address any concerns.

When designing a solution for a customer, I consider their unique educational goals, the current technology in use, and potential barriers they might face. I aim to create a solution that not only meets their needs but also aligns with best practices in education, ensuring it is both effective and sustainable.

I utilize project management tools and maintain a detailed calendar to keep track of multiple projects and deadlines. Regular check-ins with my team and setting milestones for each project help me stay organized. I also prioritize tasks based on urgency and importance to manage my time effectively.