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Standard Cell Libraries Application Support Manager

Job Details:

Job Description: 

About Foundry Technology Development:

Technology Development (TD) is the heart and soul of Moore’s Law at Intel. TD has enabled Intel to create world-changing technology that enriches the lives of every person on earth. TD’s more than 13,000 employees drive breakthrough research, develop next generation process and packaging technologies, while also running high volume manufacturing operations in its state-of-the-art facilities in Oregon and Arizona.

About the Role:

Intel Foundry is seeking an experienced leader to manage the Application Support Engineering team, supporting key Foundry customers with leading-edge technology nodes. You will work closely with technology and PDK developers, Foundational IP engineering teams, Business Development, and key internal and external customers. This is a position for a senior leader who will interact directly with organizational and technical leaders in customer and R&D organizations.

Responsibilities

  • Lead and mentor a team supporting internal and external customers, focusing on Standard Cell Libraries.
  • While bootstrapping the organization, provide technical feedback and support to customers.
  • Develop and implement strategic processes for timely resolution of customer issues, including replication, debugging, and managing interactions with customers and IP developers.
  • Foster strong working relationships with customers and R&D teams.
  • Oversee hiring, performance management, and professional development of team members.
  • Identify and address gaps in the FIP offering, proposing innovative solutions
  • Collaborate with Customer Account Management and R&D to develop and execute the FIP roadmap.
  • Contribute to and oversee the creation of customer-facing and internal documentation and technical training materials.
  • Develop and deliver high-level technical presentations and application notes.
  • Influence R&D and QA teams to ensure continuous improvement of FIP collateral quality.
  • Drive strategic initiatives to enhance customer satisfaction and productivity.

Required Skills/Experience

  • Track record of engaging in business-critical support interactions with technical and discerning customers.
  • Proven experience with key standard cell collateral views and SoC design flows using industry-standard EDA tools (Synopsys, Cadence, Siemens EDA).
  • Demonstrated ability to quickly reproduce and address complex customer issues.
  • Extensive experience presenting to customers and executive management.
  • Strong background in debugging design and EDA workflow issues.
  • Hands-on experience with application engineering in Standard Cells, EDA, or Sign-off flows.

Preferred Skills/Experience

  • Significant team leadership or management experience at a senior level.
  • Team building experience.
  • Experience with standard cell libraries PPA assessment.
  • Expertise in project management best practices.
  • Experience with DFT, Low Power Design, and layout design and sign-off.
  • Proficiency in using Jira Service Management and Jira Software platforms.
  • Experience managing multiple streams of issues and customers.
  • Experience with design and sign-off on advanced process nodes.

Qualifications:

  • Bachelors in Electrical Engineering or Computer Science or similar field with 15+ years of relevant experience, or Masters with 12+ years of relevant experience.
  • 5+ years of experience leading application support engineering teams, preferably in Foundational IP domain.

          

Job Type:

Experienced Hire

Shift:

Shift 1 (United States of America)

Primary Location: 

US, Oregon, Hillsboro

Additional Locations:

US, California, Folsom, US, California, Santa Clara, US, Texas, Austin

Business group:

As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art -- from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support.  Employees in the Technology Development and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moore’s Law to bring smart, connected devices to every person on Earth.

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust

This role is a Position of Trust. Should you accept this position, you must consent to and pass an extended Background Investigation, which includes (subject to country law), extended education, SEC sanctions, and additional criminal and civil checks. For internals, this investigation may or may not be completed prior to starting the position. For additional questions, please contact your Recruiter.

Benefits:

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation.  Find more information about all of our Amazing Benefits here:

https://jobs.intel.com/en/benefits

Annual Salary Range for jobs which could be performed in the US:

$214,730.00-$303,140.00

Salary range dependent on a number of factors including location and experience.

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.

Average salary estimate

$258935 / YEARLY (est.)
min
max
$214730K
$303140K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Standard Cell Libraries Application Support Manager, Intel

At Intel, we're on the lookout for a passionate and experienced Standard Cell Libraries Application Support Manager to join our dynamic team in Hillsboro, Oregon. In this pivotal role, you'll be at the forefront of supporting our Foundry customers with leading-edge technology nodes. You will lead and mentor a talented Application Support Engineering team, ensuring that our internal and external clients receive exceptional service focused on Standard Cell Libraries. Collaborating closely with R&D teams, technology developers, and key stakeholders, your insights and technical feedback will be invaluable as we tackle complex engineering challenges. This is a fantastic opportunity for you to not only build strong relationships with clients but also influence the future of our Foundational IP offerings. As our team grows, you’ll guide performance management and professional development, while also crafting strategic processes for efficient issue resolution. Your ability to conduct high-level technical presentations and contribute valuable documentation will be key in driving customer satisfaction and productivity. If you have a proven track record in application engineering and are looking to make a tangible impact within a trailblazer in semiconductor technology, we want to hear from you! Join us at Intel and be part of something big!

Frequently Asked Questions (FAQs) for Standard Cell Libraries Application Support Manager Role at Intel
What are the key responsibilities of the Standard Cell Libraries Application Support Manager at Intel?

As a Standard Cell Libraries Application Support Manager at Intel, you will lead a team responsible for providing top-notch support to both internal and external customers. Your role involves mentoring team members, developing strategic processes for resolving technical issues, and ensuring a release of high-quality Foundational IP offerings. You'll interact with both customers and R&D teams, making your leadership crucial for fostering collaboration and driving customer satisfaction.

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What qualifications are required for the Standard Cell Libraries Application Support Manager role at Intel?

Candidates for the Standard Cell Libraries Application Support Manager position at Intel should ideally possess a Bachelor’s in Electrical Engineering, Computer Science, or a similar field along with 15+ years of relevant experience, or a Master’s with 12+ years of experience. Moreover, you should have at least 5 years of experience in leading application support engineering teams, alongside a solid background in EDA tools and SoC design flows.

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What skills are important for success as a Standard Cell Libraries Application Support Manager at Intel?

To excel as a Standard Cell Libraries Application Support Manager at Intel, strong leadership skills, extensive knowledge of EDA tools like Synopsys and Cadence, and the ability to quickly resolve complex customer issues are essential. Additionally, experience in application engineering within the semiconductor industry, excellent communication skills, and a collaborative mindset will significantly contribute to your success.

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How does the role of Standard Cell Libraries Application Support Manager impact customer satisfaction at Intel?

The Standard Cell Libraries Application Support Manager plays a vital role in ensuring customer satisfaction at Intel. By leading a focused team to address customer issues promptly, facilitating strong communication between R&D and clients, and providing comprehensive technical support, you will influence the overall experience of clients. Your ability to develop and maintain high-quality support processes and documentation will further enhance the satisfaction levels of both internal and external stakeholders.

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What does the career path look like for a Standard Cell Libraries Application Support Manager at Intel?

At Intel, the Standard Cell Libraries Application Support Manager role serves as a pivotal stepping stone for career advancement within the company. Success in this position can lead to broader leadership opportunities in engineering management, strategic planning, or higher-level technical roles. Continuous professional development and exposure to cutting-edge technologies will equip you with the skills and experience needed for future growth within the semiconductor industry.

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Common Interview Questions for Standard Cell Libraries Application Support Manager
Can you describe your experience with EDA tools as a Standard Cell Libraries Application Support Manager?

Highlighting specific projects where you've successfully utilized EDA tools like Synopsys or Cadence can showcase your hands-on experience. Discuss any complex issues you resolved with these tools and how it contributed to project success, demonstrating your capability to handle technical challenges effectively.

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How do you prioritize multiple customer issues in your role?

Explain your approach to managing multiple customer issues, emphasizing your organizational skills and ability to assess the urgency and impact of each situation. Discuss any tools you utilize, such as Jira Service Management, and how you ensure timely communication with stakeholders.

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What strategies do you employ to foster collaboration between R&D and support teams?

Detail your methods for building strong relationships with R&D and support teams, highlighting communication strategies, regular meetings, and collaborative tools you use. Providing examples of successful collaborations will illustrate your leadership ability and focus on teamwork.

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How do you stay current with advancements in semiconductor technology?

Speak about any professional organizations, workshops, or conferences you attend to keep updated with the latest advancements in semiconductor technology. You could also mention how you encourage your team to engage in continuous learning and share insights on new trends.

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Can you give an example of a challenging issue you resolved with a customer?

Share a specific example that demonstrates your problem-solving skills in a high-pressure situation. Discuss the steps you took to understand the issue, the process of diagnosing the root cause, and how your resolution positively affected the customer relationship.

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How do you contribute to the documentation for customer-facing materials?

Discuss your experience in creating comprehensive documentation and training materials. Provide examples of how meticulous documentation has helped in both user understanding and improving customer relations in the past.

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What is your approach to mentoring team members?

Describe your mentoring style and how you provide feedback to your team members. Citing examples of professional development you've facilitated can highlight your commitment to team growth and success.

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What are the key metrics you track to measure customer satisfaction?

Outline specific metrics you find valuable in tracking customer satisfaction, such as response time, resolution time, or customer feedback scores. Explain how analyzing these metrics has shaped your strategies for continuous improvement.

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How do you handle difficult conversations with customers?

Emphasize your communication skills and approach to de-escalating tensions. Provide an example of how you've managed a difficult conversation effectively, focusing on listening actively and finding common ground.

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What innovations would you propose to improve the support process?

Share specific innovative ideas or technologies you think could enhance the customer support process. This could include implementing new tools or strategies that streamline communication and improve response times.

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BADGES
Badge ChangemakerBadge Diversity ChampionBadge Flexible CultureBadge Global CitizenBadge Work&Life Balance
CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Growth & Learning
Transparent & Candid
Customer-Centric
BENEFITS & PERKS
Snacks
Onsite Gym
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Learning & Development
Paid Time-Off
401K Matching
Maternity Leave
Paternity Leave
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 13, 2025

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