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Compliance Senior Manager

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

The Healthcare Compliance Operations Manager is responsible for supporting the growth, enhancement, and maintenance our corporate compliance program. The role requires basic familiarity with and understanding of the laws, rules, and regulations applicable to healthcare companies. Organizational skills and the ability to proactively coordinate different projects are fundamental. The role will be responsible for policy and procedure preparation and storage, data compilation and analysis, training materials, employee testing and surveys, auditing and monitoring activities, and general record keeping. This role will collaborate with large teams consisting of business, finance, audit, legal, and human resources colleagues in a matrixed environment to ensure support and execution of our global compliance and ethical obligations.

Essential Job Duties

  • Supporting the global Compliance team on business goals and objectives while building and maintaining necessary compliance and ethics policies and procedures by, among other things, assisting with the drafting, revising, and implementation of policies, procedures, and processes;
  • Supporting the development, modification, and delivery of live and virtual training to educate and test employees on a broad range of compliance and ethics topics, and assisting with the administration of the learning management system;
  • Conducting or supporting risk assessments, audit activities, third-party relationship management, and due diligence;
  • Proactively monitoring business activities, including Sales field monitoring, Marketing activities, research and development studies, and sponsorship, grant, and donation activities;
  • Assisting with internal investigations and corrective action and remediation activities; and
  • Supporting the development of control systems to prevent or manage violations of legal guidance, laws, or internal policies.

Qualifications

Required Skills and Experience

  • Minimum of five years compliance experience, preferably at least partially in the medical device or pharmaceutical industries.
  • Knowledge and understanding of applicable compliance and ethics requirements and compliance risk-management practices and methodologies, including risk assessment, auditing, and monitoring, and activities.
  • Knowledge and experience in supporting training, education, and communication processes and programs.
  • Experience with applicable laws and regulations such as the Anti-Kickback Statute, False Claims Act, Foreign Corrupt Practices Act, Food, Drug, and Cosmetic Act, Sunshine Act, and Federal Acquisition Regulation preferred.
  • Experience supporting compliance investigations and implementing remediation.
  • Solid organizational skills, project management experience, problem-solving abilities, and attention to detail required.
  • Professional, considerate, optimistic and positive, and motivated to work independently.
  • Ability to develop and implement cross-functional, global processes.
  • Some travel will be required.

Required Education and Training

  • Minimum BS/BA required.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Average salary estimate

$105000 / YEARLY (est.)
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$90000K
$120000K

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What You Should Know About Compliance Senior Manager, Intuitive

At Intuitive, we’re committed to enhancing life through minimally invasive care, and we’re searching for a Compliance Senior Manager in Peachtree Corners, GA to join our mission. In this role, you’ll be at the forefront of supporting, enhancing, and maintaining our corporate compliance program within a vibrant and collaborative team. If you have a knack for navigating the complexities of compliance in healthcare, you’ll thrive here! Your day-to-day will involve drafting and implementing essential compliance policies and procedures while coordinating with various departments. You'll facilitate training to ensure our team is well-versed in compliance topics, conduct risk assessments, and manage audit activities. Monitoring business activities such as marketing and fundraising will be part of your contributions, as will assisting in internal investigations to uphold our ethical obligations. With at least five years of compliance experience, ideally in the medical device or pharmaceutical sectors, you'll bring a deep understanding of compliance laws and methodologies. We're looking for someone who is proactive, detail-oriented, and excited to collaborate with cross-functional teams. If you enjoy the challenge of developing global processes and managing projects, you'll find plenty of opportunities to shine at Intuitive. Plus, our inclusive culture means you’ll be working alongside passionate individuals who value diverse perspectives. If you're ready to help advance the field of healthcare while growing your career, we can’t wait to hear from you!

Frequently Asked Questions (FAQs) for Compliance Senior Manager Role at Intuitive
What are the main responsibilities of the Compliance Senior Manager at Intuitive?

The Compliance Senior Manager at Intuitive is responsible for enhancing and maintaining the corporate compliance program. Key responsibilities include drafting compliance policies, developing training materials, conducting risk assessments, and managing audit activities. You’ll also support internal investigations and work closely with departments like HR, legal, finance, and audit, ensuring that the company meets its global compliance standards.

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What qualifications are required for the Compliance Senior Manager role at Intuitive?

To qualify for the Compliance Senior Manager position at Intuitive, candidates should have a minimum of five years of compliance experience, preferably in the medical device or pharmaceutical sectors. A BS/BA degree is required, along with a solid understanding of compliance and ethics requirements and risk management methodologies.

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What kind of training is provided to employees by the Compliance Senior Manager at Intuitive?

The Compliance Senior Manager at Intuitive will develop and modify training programs to educate employees on various compliance and ethics topics. This includes both live and virtual training sessions that ensure employees are informed and compliant regarding operational practices and regulations.

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How does the Compliance Senior Manager contribute to the ethical standards at Intuitive?

The Compliance Senior Manager plays a vital role in maintaining ethical standards at Intuitive by developing and implementing policies that govern compliance practices. This involves conducting audits, monitoring business activities, and leading internal investigations to ensure that all company actions align with legal and ethical guidelines.

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Is travel required for the Compliance Senior Manager at Intuitive?

Yes, the Compliance Senior Manager position at Intuitive may require some travel. This helps facilitate collaboration and compliance oversight across different locations and business units, ensuring that all areas of the company adhere to established compliance and ethical guidelines.

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Common Interview Questions for Compliance Senior Manager
Can you explain your experience with compliance programs in the healthcare industry?

In my previous roles, I've developed and managed compliance programs focusing on regulatory requirements in the healthcare sector, particularly in the medical device field. I’ve implemented training, conducted audits, and engaged in risk assessments to ensure organizational adherence to compliance mandates.

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What strategies do you use to ensure effective training on compliance matters?

I adopt a multifaceted approach to training, utilizing a blend of live sessions, e-learning modules, and interactive workshops tailored to varying employee needs. This ensures comprehensive understanding and retention of crucial compliance topics.

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How do you prioritize compliance projects in a fast-paced environment?

I assess project urgency and potential risk implications to prioritize compliance initiatives. Engaging key stakeholders to gather input allows me to effectively allocate resources and focus on high-impact areas while ensuring compliance responsibilities are met.

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What experience do you have with compliance documentation?

I've managed documentation processes extensively, including policy drafting, procedure updates, and maintaining records for audits and compliance reviews. My attention to detail ensures that all documentation meets regulatory standards and is easily navigable.

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Describe a time when you had to resolve a compliance issue.

In a previous role, I identified a potential compliance violation during an audit. I led a prompt investigation, collaborated with relevant departments to implement corrective actions, and revised our training materials to prevent a recurrence, showcasing my commitment to ethical practices.

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What is your familiarity with compliance regulations like the Anti-Kickback Statute?

I have extensive knowledge of the Anti-Kickback Statute, among other key healthcare compliance regulations. I have regularly monitored company operations to ensure compliance while educating teams on the implications of violating such laws.

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How would you handle non-compliance reported by an employee?

I believe in fostering a safe environment for reporting non-compliance. I would take the report seriously, conduct a thorough investigation, and ensure appropriate remedial action, emphasizing transparency and support for those involved.

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Can you give an example of how you’ve improved compliance processes?

In my last position, I streamlined compliance monitoring processes by introducing new reporting tools that provided real-time data. This enhanced our ability to proactively identify risks and take corrective actions, leading to improved compliance across the organization.

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How do you stay updated with changes in compliance regulations?

I stay updated by participating in relevant webinars, attending compliance conferences, and subscribing to industry newsletters. Networking with peers and engaging in continuous education have been crucial to my strategy for keeping abreast of legislative changes.

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What is your approach to conducting compliance audits?

My approach to compliance audits involves preparing detailed audit plans that outline scope and objectives, engaging cross-functional teams, and conducting thorough analyses. Post-audit, I ensure I provide clear reports and actionable recommendations to enhance compliance protocols.

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Founded in 1995, Intuitive Surgical, Inc develops, manufactures and markets robotic technologies designed to improve clinical outcomes and help patients return more quickly to active and productive lives. The company is headquartered in Sunnyvale,...

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April 24, 2025

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