Account Manager 2 (Remote)

The Account Manager 2 at IQVIA Digital is responsible for cultivating and maintaining relationships with mid-sized clients. This includes assisting the sales team with selling products and services, participating in sales presentations, identifying opportunities for contract expansion, and monitoring client satisfaction with deliverables. They also work closely with marketing and IT teams to ensure that client needs are met effectively.

To qualify for the Account Manager 2 role at IQVIA Digital, candidates must possess a Bachelor’s Degree and have at least four years of relevant experience. It's important to be skilled in relationship management, possess strong communication skills, and have a good understanding of the healthcare industry, as this role heavily interacts with both clients and various departments within the organization.

Success for the Account Manager 2 at IQVIA Digital is typically measured by their ability to achieve assigned revenue goals, client satisfaction levels, and the effectiveness of their relationship-building efforts. Additionally, identifying new business opportunities and managing renewals and subscriptions contribute directly to their overall success in the role.

IQVIA Digital provides comprehensive training for new Account Managers, including insights into the company’s product offerings, market research practices, and client relationship management techniques. This training is designed to help new hires quickly adapt to their roles and start contributing to the team's success.

Absolutely! The Account Manager 2 position at IQVIA Digital serves as a stepping stone for career advancement within the company. Demonstrating strong performance in building client relationships, meeting revenue goals, and being proactive in identifying business growth opportunities can lead to more senior roles in sales or account management.

In your answer, focus on specific examples where you've successfully built and maintained client relationships. Discuss strategies you've used, challenges you've faced, and how you've ensured client satisfaction while meeting business objectives.

Discuss your approach to understanding client needs and how you use analytics or market insights. Highlight any past experiences where you successfully expanded business within existing accounts, showcasing your ability to communicate effectively and respond to evolving client demands.

Outline your methods for engaging clients regularly, such as meetings or feedback surveys. Emphasize the importance of listening to client feedback to ensure their needs are met and how you monitor your performance against their expectations to improve service delivery.

Talk about tools or techniques you use for organization, such as CRM software or time management strategies. Illustrate how you assess the urgency and importance of tasks within different accounts, ensuring that each client receives the attention they require.

In your response, provide a specific example of a successful collaboration with a sales team. Detail your responsibilities, how you communicated with team members, and any strategies you used to achieve sales objectives together.

Mention key skills such as communication, relationship-building, problem-solving, and analytical thinking. Provide examples of how you've utilized these skills to achieve positive outcomes in your previous roles.

Explain your commitment to continuous learning, whether through industry publications, attending conferences, or participating in webinars. Highlight how being informed on trends helps you provide better insights and solutions to your clients.

Use a specific scenario where you navigated a challenging interaction with a client. Focus on how you addressed their concerns, what steps you took to resolve the issue, and the eventual outcome to demonstrate your conflict resolution skills.

Emphasize the importance of data analytics in providing insights into client behavior and preferences. Discuss how utilizing analytics can shape your strategies and improve your ability to meet clients' evolving needs.

Articulate your passion for the healthcare industry and your admiration for IQVIA Digital's mission. Discuss how your background aligns with their goals, and what you hope to accomplish within the company.