Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Immigration Detention Case Manager image - Rise Careers
Job details

Immigration Detention Case Manager

Company Description

Headquartered in Bethesda, Maryland, ISN Corporation is a nationwide provider of specialized professional services to Federal government agencies. ISN's portfolio includes work with over 100 Federal agencies.

ISN Corporation has been awarded a place in the Washington Business Journal's list of the 50 Fastest Growing Government Contractors. ISN is was also on the Business Inc. Magazine's 5000 List of Fastest Growing Private Companies for two years.

ISN Corporation offers many competitive benefits to its employees, including:

  • Major medical insurance with prescription coverage
  • Dental plan
  • Flexible spending
  • Short-term and long-term disability benefits at no cost to employees
  • Basic life insurance at no cost to employees
  • Retirement Plan
  • Paid leave with accrual beginning at Date of Hire

We are looking for an energetic, self-starting, organized, detail-oriented candidate with the ability to multitask in a fast-paced environment to join our team.

Headquartered in Bethesda, Maryland, ISN Corporation is a nationwide provider of specialized professional services to Federal government agencies. ISN's portfolio includes work with over 100 Federal agencies.

ISN Corporation has been awarded a place in the Washington Business Journal's list of the 50 Fastest Growing Government Contractors. ISN is was also on the Business Inc. Magazine's 5000 List of Fastest Growing Private Companies for two years.

ISN Corporation offers many competitive benefits to its employees, including:

  • Major medical insurance with prescription coverage
  • Dental plan
  • Flexible spending
  • Short-term and long-term disability benefits at no cost to employees
  • Basic life insurance at no cost to employees
  • Retirement Plan
  • Paid leave with accrual beginning at Date of Hire

We are looking for an energetic, self-starting, organized, detail-oriented candidate with the ability to multitask in a fast-paced environment to join our team.

Job Description

This position is for a Department of Homeland Security (DHS), Office of the Immigration Detention Ombudsman (OIDO), Case Management Division contract. OIDO is responsible for independently and impartially resolving complaints received from and on behalf of aliens in immigration detention and for providing oversight of immigration detention facilities within the purview of DHS.

The IDCM is responsible for conducting frequent site visits at immigration detention facilities, in teams with other federal and contract personnel, within a specified region and district. Additionally, IDCM’s are responsible for identifying, analyzing, and seeking to resolve complaints related to the conditions of immigration detention.  Each IDCM will report to the Supervisory Immigration Detention Case Manager.

OIDO Case Intake

  • Act as a representative of OIDO, providing explanation of the work and background of the office to detainees and ICE/CBP staff during on-site detention visits.
  • Hold case intake sessions where detainees may have one-on-one interviews and file formal case inquiries to OIDO.
  • Identify, analyze, and seek to resolve complaints related to the conditions of immigration detention.
  • Input cases into proprietary OIDO case management system and triage as needed.
  • Resolve cases on-sight if appropriate / applicable.
  • Conduct post-site visit research and review of cases to resolve and/or refer cases as needed.

Internal / External Outreach

  • Facilitate communication between detainees and detention staff regarding the compliance of applicable agency policies and detention standards. Areas of facilitation include but are not limited to the following topic areas: allegations of sexual abuse and assault, identification and monitoring of pregnant detainees, requests for additional resources for detainees.
  • Address facility staff questions or concerns related to specific detainees.
  • Conduct informational sessions where staff can learn and share best practices and responses regarding issues that commonly affect detainee populations (e.g., trauma, abuse, sexual assault, domestic violence, human trafficking, child abuse).
  • Coordinate site-visit meetings with detention staff to discuss findings and potential resolutions to problems
  • Provide additional services that will support an effective and efficient custody environment, as determined by facility and OIDO leadership.
  • Provide data and reports on the program.
  • Liaise and partner with local, national, and international resources regarding detainee access to resources.
  • Collaborate on, implement, and evaluate facility programming that addresses and supports an impartial and objective approach.
  • • To advance the mission of the program and enhance the Immigration Detention Case Manager knowledgebase, the Immigration Detention Case Manager may travel to headquarters and/or other relevant sites, as needed, to participate in training events.
     

Qualifications

  • Must be a U.S. citizen
  • At least two years of related experience (e.g., experience providing services to victims, experience working with immigrants or foreign-born individuals) and have knowledge of program objectives, policies, procedures, and requirements conducting a case management program at a local level.
  • Experience working in or with victims or individuals in a confinement setting.
  • At least two years of experience providing services to vulnerable populations. 
  • Experience with and an understanding of situations that contribute to family stress, problems, and crisis situations.
  • Ability to approach the work in an objective and impartial manner and be able to perform the duties in a fast-paced environment.
  • Strong oral and written communication skills as well as critical thinking skills
  • Ability to create and manage projects and possess excellent interpersonal skills
  • Cultural competency, integrity, and honesty
  • Experience in a detention/correctional setting is preferred, but not required
  • Bachelor’s degree in social work, Latin American Studies, Liberal Arts, or an equivalent degree issued by an institution or program accredited by an entity recognized by the U.S. Department of Education.  
  • In accordance with Chief Information Office requirements and provisions, any contractor employees accessing Department IT systems or processing DHS sensitive data via an IT system will require an Electronic Questionnaire for Investigation Processing (e-QIP) in the Office of Personnel Management (OPM) automated online system so as to be issued/provisioned a Personal Identity Verification (PIV) card. 
  • Workday travel and/or overnight travel may be required to oversee site visit operations at detention facilities for approximately 80% of the time.   During such travel, the position requires the performance of duties in what may be a stressful and austere environment without physical limitations. Must be capable of standing on hard services (cement floors) for long periods of time.
  • As per CDC guidelines – candidates must provide proof of a negative TB skin test, as well immunization from the following diseases: Hepatitis B, MMR, Varicella, and Influenza.
  • Fluency in English, preferred fluency in Spanish or Portuguese.
  • Familiarity engaging with underserved and/or diverse communities, and the ability to coordinate such engagement efforts for the purpose of learning of issues or concerns and then seeking appropriate solutions.
  • Knowledge of the case management process to commensurate with training and education
  • Ability to maintain an objective and impartial approach to site visits and review of case inquiries.
  • Ability to work in a multi-cultural and multi-lingual environment if not fluent in a language the detainee understands. Ability to utilize telephonic interpreter/translation services to complete.
  • Ability to adapt to sudden changes in schedules and flexibility in work requirements.
  • Ability to communicate proficiently in English (verbal and written) to develop positive rapport with detainees, co-workers, and other stakeholders.
  • Ability to establish and maintain positive working relationships in a multidisciplinary environment.
  • Ability to navigate in an electronic work environment including the use of a case management system, web-based training, and communications.
  • Knowledge of, and moderate proficiency in, common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook, and SharePoint.
     

Additional Information

ISN Corporation is an Equal Opportunity Employer

ISN Corporation is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law.


ISN Corporation is a Drug-Free Workplace. Candidates are required to pass a pre-employment background investigation before beginning employment.

Similar Jobs
Photo of the Rise User
Posted 14 days ago

Join ISN Corporation as a Senior Personnel Security Specialist to play a critical role in FBI Support Services security assessments and investigations.

Photo of the Rise User
ISN Corporation Hybrid Location In, Washington, DC, United States
Posted 14 days ago

Take charge as the Program Manager for ISN Corporation, leading critical support services for FBI operations in a dynamic professional environment.

Posted 5 days ago

Covenant Health invites skilled Clinical Documentation Integrity Specialists to improve documentation standards as part of our dedicated healthcare team in Knoxville.

Photo of the Rise User

Become a key member of the Inn on Biltmore Estate team as a Public Area Attendant, ensuring outstanding cleanliness and guest satisfaction.

Photo of the Rise User

As a Senior Partner Success Manager at Discovery Education, you will leverage your expertise in customer success and SaaS to drive engagement with educational institutions.

Photo of the Rise User
Ecolab Hybrid USA - Minnesota - Eagan
Posted 5 hours ago

Lead customer service operations at Ecolab as the Director of Regional Customer Service, driving performance and strategic partnerships.

Exciting opportunity for a German Speaking Media Streaming Support Advisor to provide support from the comfort of your home in Greece.

Photo of the Rise User
Welltech Remote No location specified
Posted 13 days ago

Seek to enhance global health and wellness as a Senior Helpdesk Engineer at Welltech, where your technical expertise will directly support our mission of innovation.

Photo of the Rise User
Posted 14 days ago

Become a vital part of our team as a Night Auditor, ensuring guest satisfaction and operational integrity during nighttime hours.

Hy-Vee Hybrid Overland Park #2, W 135th, Overland Park, KS
Posted 8 days ago

Hy-Vee is looking for an experienced Coffee Shop Department Manager to lead their team in providing outstanding customer service and product quality.

Photo of the Rise User
Five Star Bank Hybrid Roseville, California, United States
Posted 10 days ago

Become a key part of Five Star Bank as a Customer Service Officer, delivering exceptional service and supporting branch operations.

Posted 12 days ago

Join the dedicated team at Dignity Health Mercy General Hospital as a Pharmacy Technician, where you will play a vital role in patient care.

Photo of the Rise User

Join Golden Customer Care as a Customer Care Representative and help enhance customer satisfaction for top health and beauty brands from the comfort of your home.

Photo of the Rise User

Embark on a career with Enterprise Mobility as a Management Trainee, focusing on business development and customer service.

Photo of the Rise User
Posted 13 days ago

Join NBM as a Customer Service Representative and enhance the banking experience for customers through outstanding service and relationship building.

established in 2001, isn® is the global leader in contractor and supplier management. we support nearly 700 hiring clients in capital-intensive industries to help manage over 75,000 contractors and suppliers with operations in more than 80 countri...

18 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
February 17, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Dayton just viewed SDET III at Interface AI
Photo of the Rise User
Someone from OH, Dayton just viewed QA Engineer, Services at Thomson Reuters
Photo of the Rise User
Someone from OH, Toledo just viewed Revenue Cycle Manager at Finni Health
Photo of the Rise User
Someone from OH, Toledo just viewed Senior Director of Revenue Cycle at Gather Health