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Event Services Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary

As an Event Services Coordinator with JLL, you will act as the liaison between requesters and the Event Services team, overseeing set-ups for meetings and events. The Event Coordinator will assist in directing and monitoring the Event Setup team, Facilities, Catering, Security, and the Audio/Visual Technicians.

Responsibilities

  • Manage customer requests for services to ensure timely response and exceptional customer experience

  • Facilitate communications for events and customers

  • Oversee set-up personnel for performance and cost effectiveness

  • Utilize online ticketing/work order software to ensure carry out all set up request/customer expectations are completed prior to deadlines; Complete service tickets efficiently

  • Set up/dismantling of meeting and event spaces

  • Ensure meeting rooms and equipment are maintained in a clean and efficient manner

  • Assist Employee Services Manager with administrative duties including, but not limited to: daily/weekly project sheets, customer service, email correspondence etc.

  • Other operational related duties as required

  • Support customers and vendors during onsite meetings and events

  • Contact and direct outside service providers as needed to meet customer requirements

  • Schedule conference rooms

  • Coordinate conferences and events using customer preferred scheduler

  • Oversee possible office amenities (Pop-Up Shop, local vendors onsite for the day, etc.)

Qualifications

  • Bachelor's degree from an accredited institution or four or more years of experience in lieu of degree

  • Two or more years of General Events experience

  • Knowledge of Microsoft Office; knowledge of facilities management software a plus

  • Knowledge of principles and practices of work safety and building codes (BOMA Standards)

  • Excellent written and verbal communications skills, including accurate grammar and business correspondence

  • Ability to strategically multitask, prioritize, and complete projects with changing deadlines and high levels of urgency

  • Perform miscellaneous duties to support the Employee Services Manager and the larger client Workplace Solutions Team as needed

  • Physically capable of transporting awkward and heavy materials such as staging, chairs, tables, etc. from storage areas to meeting rooms weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance

  • Able to work irregular hours, some nights and weekends

  • Must be able to stand/walk long periods of time

  • Organized, self-motivated, dependable, and detail-oriented

Benefits

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits, include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Compensated for Holidays Worked

  • Pay differential for Night Shift Employment

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Location:

On-site –Nashville, TN

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!


Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary 

  • Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

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Average salary estimate

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What You Should Know About Event Services Coordinator, JLL

As an Event Services Coordinator at JLL in Nashville, TN, you'll be at the heart of our event management, ensuring that every gathering runs smoothly and successfully. At JLL, we believe in empowering our team members to build fulfilling careers while combining world-class services with innovative technology. Your role will be pivotal, acting as the liaison between our clients and the Event Services team. You'll manage customer requests, oversee set-ups for meetings, and monitor the Event Setup team's performance. Being detail-oriented is essential; you'll facilitate communication with clients, direct outside service providers, and maintain a clean and efficient environment for various events. You’ll also immerse yourself in organizing and coordinating conferences, contributing to the richness of each event. With your innovative spirit and grounded experience—ideally two years in General Events—you'll utilize your understanding of Microsoft Office and facilities management software to ensure everything is accomplished to high standards. Here, at JLL, we believe in creating a workplace where unique backgrounds and experiences can thrive. In return for your hard work and passion, expect a supportive culture, with benefits like 401(k) plans, comprehensive health care, and paid parental leave. If you’re ready to take the next step in your career and help shape a brighter way forward, come and join us at JLL! We can't wait to meet you!

Frequently Asked Questions (FAQs) for Event Services Coordinator Role at JLL
What are the main responsibilities of an Event Services Coordinator at JLL?

An Event Services Coordinator at JLL is responsible for overseeing the logistics of meetings and events. This includes managing customer requests, facilitating communication among event participants, overseeing setup personnel, and ensuring that event spaces are maintained efficiently. The coordinator also directs outside service providers to meet customer needs and handles administrative duties to support the Employee Services Manager.

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What qualifications are needed for the Event Services Coordinator position at JLL?

To qualify for the Event Services Coordinator role at JLL, candidates typically need a bachelor's degree or four years of relevant experience. Additionally, having a minimum of two years of general events experience is essential. Proficiency in Microsoft Office and familiarity with facilities management software will be advantageous, along with strong communication skills and the ability to multitask effectively.

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What skills are important for an Event Services Coordinator at JLL?

An effective Event Services Coordinator at JLL should possess strong organizational skills and be detail-oriented. Excellent written and verbal communication skills are crucial for interacting with clients and vendors. The ability to strategically multitask and handle changing deadlines with urgency is also important, as is knowledge of safety and building codes.

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What type of environment does JLL provide for Event Services Coordinators?

JLL provides a supportive and inclusive workplace culture for Event Services Coordinators. With a focus on employee wellness, they offer a comprehensive benefits package that includes a 401(k) plan, medical, dental, and vision care, and paid parental leave. The team's core values emphasize teamwork, ethics, and excellence, creating an inviting atmosphere for professional growth.

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How does the Event Services Coordinator at JLL contribute to the overall success of events?

The Event Services Coordinator at JLL plays a vital role in ensuring the success of events by managing all logistical aspects. They ensure that customer requests are met promptly, supervise set-up teams, facilitate communication, and coordinate with vendors. This dedicated approach ensures that every detail is attended to, leading to successful and memorable events.

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Common Interview Questions for Event Services Coordinator
Can you describe your experience managing events?

When discussing your event management experience, focus on specific projects you've handled. Highlight your organizational skills, your ability to manage multiple tasks simultaneously, and any challenges you've overcome. Provide details about the types of events you coordinated and the outcomes that were achieved. Emphasize your problem-solving skills and customer service focus, which are key in the Event Services Coordinator role.

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How do you prioritize tasks when managing multiple events?

To effectively prioritize tasks, explain your approach to evaluating deadlines and the importance of each event's tasks. Use examples of how you've organized a busy schedule, ideally mentioning tools or strategies that help you stay organized. Stress the importance of communication with team members and clients to align priorities and ensure a successful outcome.

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Describe a time you faced a challenge during an event. How did you handle it?

Use the STAR method (Situation, Task, Action, Result) to detail a specific challenge you faced. Focus on the steps you took to resolve the issue, how you communicated with involved parties, and what you learned. Emphasize your adaptability and ability to remain calm under pressure, showcasing skills that are critical for an Event Services Coordinator.

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What tools or software do you use for event planning and why?

Discuss the tools you are familiar with, such as online ticketing systems or project management software. Explain how these tools simplify communication, tracking, and task management, making your event planning more efficient. Mention any specific experiences where these tools helped you achieve a successful event.

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How do you ensure customer satisfaction during events?

Customer satisfaction hinges on open communication. Discuss your methods for gathering client feedback before, during, and after events, as well as how you anticipate client needs and manage expectations. Give examples of how you've gone above and beyond to ensure positive experiences, such as providing personalized touches or addressing issues promptly.

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What is your experience with coordinating catering and other vendor services?

Share your experience coordinating with vendors, emphasizing the importance of building strong relationships with them. Use specific examples of how you managed vendor communications, selected catering menus, and ensured quality service during events. Highlight your negotiation skills and understanding of budget management in vendor coordination.

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How do you handle last-minute changes to an event?

Flexibility is key when managing events. Explain your approach to handling unexpected changes, such as quickly adjusting plans, informing attendees, and collaborating with your team and vendors. Provide a real-life example that showcases your adaptability and problem-solving skills under pressure.

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What strategies do you use to promote a positive work environment among the team?

Discuss the ways you foster teamwork and communication within your event management team. Highlight team-building activities, regular check-ins, and openness to feedback. An effective Event Services Coordinator promotes a positive atmosphere by recognizing individual contributions and encouraging collaboration, which helps everyone excel.

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Why do you want to work for JLL as an Event Services Coordinator?

Express your admiration for JLL's mission of shaping a better future in real estate and its commitment to employee development. Detail what excites you about the Event Services Coordinator role, particularly the opportunity to be at the forefront of JLL’s events and the chance to work in a culturally rich and diverse environment.

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Where do you see yourself in your career five years from now?

Share your career aspirations and how the position at JLL aligns with your long-term goals. Discuss your interest in further developing your skills in event management and how you hope to contribute to JLL’s growth and success. Demonstrating ambition, along with a commitment to the company’s values, will leave a positive impression.

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We’re JLL. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communit...

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DATE POSTED
March 27, 2025

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