Senior Payroll Officer

The Senior Payroll Officer at JAG Australia is responsible for the full payroll function for approximately 3,500 employees, managing payroll queries, processing terminations and bonuses, and calculating various types of leave. The role also includes reconciling payroll data, performing superannuation reconciliations, and collaborating with the People & Capability team to ensure optimal payroll operations.

Candidates for the Senior Payroll Officer position at JAG Australia should have at least 3 years of experience in a high-volume payroll environment, strong knowledge of Humanforce (essential), and an understanding of Australian payroll legislation. Attention to detail and the ability to build strong stakeholder relationships are also critical for this role.

A Senior Payroll Officer at JAG Australia can support continuous improvement by identifying areas for process enhancement, collaborating with the People & Capability team, and suggesting system improvements based on their expertise and experience. Staying current with payroll legislative changes also plays a vital role in improving payroll operations.

JAG Australia offers a wealth of employee benefits for the Senior Payroll Officer position, including hybrid working arrangements, a lucrative employee referral program, discounted health insurance, fitness memberships, and professional development opportunities. Employees also enjoy a fun and engaging work environment with a strong company culture.

Success as a Senior Payroll Officer at JAG Australia requires strong attention to detail, excellent organizational skills, and the ability to manage multiple priorities. Strong customer service skills and the ability to build stakeholder relationships are also essential, along with a thorough understanding of payroll legislation and compliance requirements.

In answering this question, highlight specific examples from your previous roles where you've successfully managed the complete payroll process. Discuss any challenges you faced and how you overcame them to ensure compliance and accuracy.

Explain the resources and channels you utilize, such as industry newsletters, professional networks, or training programs, to remain current with payroll legislation. This showcases your commitment to compliance and your proactive nature.

Discuss your approach to resolving payroll queries, including steps you take to gather information, communicate effectively, and provide timely solutions. Highlight your customer-centric focus and relationship-building skills.

Share your process for checking and double-checking payroll data, including specific tools or software you use. Emphasize the importance of attention to detail and systematic approaches to maintain precision in payroll operations.

In your response, focus on a specific improvement you've identified and implemented in your past roles. Describe how this change improved efficiency or accuracy, demonstrating your problem-solving capabilities and initiative.

Mention your previous responsibilities related to superannuation reconciliation, including the processes you followed and any particular challenges you faced. This showcases your technical skills and understanding of superannuation regulations.

Discuss your approach to managing year-end payroll activities, including any checklists or systems you implement to ensure all factors are addressed, such as reporting and STP submissions. This demonstrates your organizational skills and attention to detail.

Emphasize the collaborative aspect of the role, discussing how you believe a Senior Payroll Officer contributes to team success through effective communication, problem-solving, and by supporting the continuous improvement of payroll processes.

Talk about your communication strategies to establish rapport and trust with stakeholders, highlighting examples where your relationships have led to enhanced cooperation and smoother payroll operations.

Reflect on the common challenges in payroll processing, such as legislative changes or high volumes of data. Discuss how you manage these challenges effectively, showcasing your resilience and adaptability.