Dealer Registration Coordinator - Remote

A Dealer Registration Coordinator at OPENLANE plays a vital role in ensuring the seamless transition for customers from point of sale to full activation. This entails gathering and auditing customer data, inputting it accurately into our operating systems, and ensuring compliance with company policies and regulations. The role also involves addressing customer account issues and maintaining meticulous records, all while delivering outstanding service and support.

To qualify for the Dealer Registration Coordinator role at OPENLANE, applicants must possess a high school diploma or equivalent. A minimum of one year of customer service experience is preferred but not required. Candidates should be proficient in using Google Suite, highly organized, detail-oriented, and have strong verbal and written communication skills.

Successful Dealer Registration Coordinators at OPENLANE should demonstrate excellent organization and detail orientation, alongside strong communication skills. Critical thinking and the ability to troubleshoot issues are vital, along with a resourceful approach to prioritizing tasks and driving projects forward effectively.

The Dealer Registration Coordinator position at OPENLANE offers remote flexibility with operating hours set from 9 am to 6 pm EST or 11 am to 8 pm PST. This structure allows for adaptability within Eastern and Pacific timeframes, making it a suitable position for many applicants across the nation.

OPENLANE provides a competitive compensation package for the Dealer Registration Coordinator role, which includes medical, dental, and vision benefits, 401K matching, paid vacation, and personal time off. The company also offers tuition reimbursement, opportunities for career advancement, and a culture that values feedback and employee growth.

When answering this question, provide specific examples from your previous roles that showcase your ability to gather, audit, and maintain customer data. Highlight any systems you've used and emphasize your attention to detail and compliance with company policies.

Discuss your organizational skills and methods for prioritization. You might mention tools or processes you utilize to keep track of tasks and deadlines, ensuring all customer needs are met efficiently.

Talk about your systematic approach to data entry, which may involve double-checking entries, using checklists, and reviewing documents thoroughly before submission to minimize errors.

Share a past experience where you successfully resolved a similar issue. Emphasize the importance of active listening, understanding the customer’s perspective, and following up to ensure their satisfaction.

Make sure to research OPENLANE beforehand. Discuss your understanding of how the company simplifies wholesale transactions and the importance of technology in their marketplace for used vehicles.

Provide a specific example that illustrates your teamwork skills. Discuss your communication style and how you contributed to a collaborative effort, ensuring all team goals were accomplished.

Speak about the CRM systems you have used in prior roles, focusing on how you used them to manage customer relationships, input data, and track account progress effectively.

Discuss your commitment to legal compliance and detail any procedures you follow to stay informed about relevant regulations. Highlight your attention to regulatory guidelines while handling customer data.

Reflect on your passion for helping others and the satisfaction you derive from solving problems. Share specific aspects of customer service that inspire you and how they align with OPENLANE's values.

Explain your organizational methods and tools you use to track requests, keeping all information orderly and accessible. Stress the importance of time management and flexibility in meeting customer needs.