Associate Client Success Manager - job 1 of 2

The Associate Client Success Manager at KAYAK is primarily responsible for managing client communication, optimizing advertising campaigns, and building strong relationships with clients and internal teams. You will track campaign performance, provide strategic consultation, and communicate progress clearly to stakeholders.

Candidates for the Associate Client Success Manager position at KAYAK should hold a BA/BS degree and have at least 3 years of experience in managing digital advertising accounts or integrated marketing campaigns. Proficiency in Microsoft Office, Google Suite, and a solid understanding of the online media industry are also crucial.

To excel as an Associate Client Success Manager at KAYAK, having strong analytical abilities, attention to detail, and excellent communication skills are essential. Furthermore, being proactive, creative, and able to manage multiple priorities effectively will help you succeed in this dynamic role.

KAYAK stands out as a great employer for an Associate Client Success Manager due to its flexible working arrangements, focus on mental health, and commitment to professional development. Employees enjoy generous vacation policies, paid volunteer time, and numerous opportunities for growth within the organization.

The salary range for an Associate Client Success Manager at KAYAK in the United States is between $65,000 and $75,000. In addition to this competitive base salary, KAYAK offers various benefits, including health coverage, paid time off, and performance bonuses.

When discussing your experience managing digital advertising accounts, focus on specific campaigns you've led, the strategies you implemented, and how you tracked performance. Highlight outcomes that directly benefited your clients.

In response to prioritization questions, explain your process for assessing project urgency and impact. Mention tools or strategies you use to stay organized, ensuring that all client needs are met effectively.

When answering this question, detail analytics tools you’ve used, what metrics you focus on, and how you interpret data to inform your strategies. Providing specific examples will demonstrate your expertise.

In your answer, share your approach to listening to clients, providing solutions, and taking proactive measures to prevent issues. Emphasize your commitment to ensuring client satisfaction.

Explain how creativity helps you to tailor campaigns according to client needs, develop new strategies, and engage with clients effectively. Provide examples of when creativity led to positive client results.

Discuss specific experiences working with sales teams, emphasizing the importance of communication, sharing insights, and collaborating on client strategies for success.

Mention key skills such as analytical thinking, communication, attention to detail, and the ability to work collaboratively. Illustrate how you possess these skills through your previous work experiences.

When answering, share a specific campaign example, detailing your objectives, strategies, performance metrics, and how you achieved or exceeded the client’s goals.

Discuss your methods for staying informed on digital advertising trends, such as attending webinars, following industry leaders, and reading relevant publications, which can demonstrate your proactive interest in the industry.

Share what drives you professionally, whether it's helping clients achieve their goals, the challenge of optimizing campaigns, or working within an innovative team. Personalize your response to reflect your true passions.