Manager, Client Delivery

As a Manager, Client Delivery at Maven, you will oversee the onboarding of direct employer and payer partners, ensuring their smooth implementation of our healthcare solutions. Your responsibilities will include defining implementation plans, leading strategic client initiatives, communicating project updates, and facilitating cross-functional collaboration. You will also focus on quality assurance, process improvements, and meeting operational KPIs to enhance the client experience.

To qualify for the Manager, Client Delivery role at Maven, candidates should have 4-7 years of experience in operations, client delivery, or project management. A strong background in healthcare and familiarity with digital health solutions are essential. Excellent communication and relationship management skills, alongside problem-solving abilities and a degree in a relevant field, will significantly benefit potential applicants.

At Maven, we prioritize professional growth and provide a comprehensive development stipend along with access to personal career coaching for our employees. As a Manager in Client Delivery, you’ll have opportunities to refine your skills and improve your capabilities in a collaborative environment, enabling you to lead client implementations more effectively and advance your career.

Maven’s culture is progressive, innovative, and award-winning. As a Manager, Client Delivery, you will be part of a supportive team dedicated to improving healthcare for women and families. Our organization prides itself on fostering collaboration, inclusivity, and a passion for excellence, creating a workplace that encourages creativity and empowers individuals to make a difference.

The salary range for the Manager, Client Delivery role at Maven is between $120,000 and $145,000 per year for candidates located in NYC, CO, or CA. In addition to a competitive salary, employees are offered stock options and a comprehensive benefits package, including health insurance, wellness programs, and generous parental leave, demonstrating Maven’s commitment to its workforce.

When answering this question, highlight specific projects you’ve managed in the healthcare sector. Discuss your role in planning, executing, and ensuring successful outcomes. Use examples that emphasize your ability to interface with different teams, manage timelines, and maintain quality standards.

In your response, explain your communication strategy. Emphasize the importance of regular updates, active listening, and using appropriate tools for collaboration. Consider sharing examples where you effectively navigated stakeholder interests and resolved conflicts.

Share a specific challenge you've faced during an implementation project. Outline the steps you took to identify the problem, your analytical approach, and the final outcome. This shows your problem-solving skills and ability to learn from experiences.

Discuss the tools and methodologies you use to track progress, such as project management software. Explain how you adapt timelines as necessary while maintaining communication with stakeholders to keep everyone aligned on goals and expectations.

Talk about your approach to requirement gathering, which might include interviews, workshops, or surveys. Emphasize your attentiveness to detail and your ability to translate technical requirements into user-friendly terms.

Explain your approach to identifying areas for improvement and implementing changes. Share any techniques you might employ, such as data analysis, stakeholder feedback, or benchmarking against best practices in the industry.

Discuss the importance of maintaining team morale through regular check-ins, celebrating small wins, and providing opportunities for team members to voice their ideas. Share any initiatives you’ve led to foster a positive team environment.

In your answer, mention methods such as surveys, feedback sessions, or NPS scores to gauge client satisfaction. Emphasize your commitment to acting on feedback and continuously improving the implementation experience.

Explain how you evaluate the urgency and importance of tasks to prioritize effectively. Mention any tools or frameworks you use to stay organized and maintain clarity among competing priorities.

Express your enthusiasm for Maven's mission and values, especially in supporting women's and family health. Share how your experience aligns with the company's goals and how you're excited to contribute to its innovative culture.