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Quality Manager


Job Overview:

The Quality manager plays a crucial role in our Quality Assurance department, contributing to the success of our new K-Rounds™ plant by planning, organizing, and executing programs that enhance manufacturing quality, productivity, and capacity . As the Quality Manager , you will support the rapid development of new products, processes, equipment, and materials, including controls and equipment capability identification. Your responsibilities will span the entire supply chain, from working with suppliers on material testing and controls to overseeing internal development and process/product qualification.

 

Ensure high performance results of your team by:

    • Fostering a culture of trust and wellbeing that prioritizes the team and values employee contributions
    • Driving a shared vision with clear goals and accountability, supported by regular conversations to maximize talent
    • Embracing diverse perspectives to foster innovation, learning from both successes and failures
    • Establishing a safe environment where team members are motivated, heard, and aligned with clear expectations

 

  • Failure and Root Cause Analysis: Drive failure and root cause analysis on electromechanical pod production line systems.  
  • Collaboration: Work closely with Product, Engineering, and Original Equipment Manufacturer (OEM) teams to identify and correct issues underlying customer complaints/returns in a fast-paced consumer product environment.  
  • Corrective Actions: Ensure timely and accurate implementation of corrective and preventative actions with OEMs.  
  • Quality Leadership: Lead all aspects of site quality preparation and manage quality checks on the operational K-Rounds™ Line-1.  
  • Quality and Food Safety Plans: Develop and implement quality and food safety plans for the site.  
  • Action Plans: Create action plans for out-of-spec products, including process ingredients and equipment.  
  • Validation: Lead validation of new flavors, ensuring compliance with R&D specifications until ready for production.  
  • Quality Control Plans: Design and develop data-driven Quality Control Plans for testing and evaluation of raw, in-process, and finished products.  
  • Data Analysis: Develop methods for sampling, testing, analysis, and reporting of data.  
  • Quality Indicators: Develop site quality leading indicators and processes to monitor and improve plant quality and culture.  
  • Continuous Improvement: Create data collection, analysis, and reporting methods, and effective KPIs/metrics to drive continuous improvement.  
  • Technical Leadership: Provide technical leadership by participating in and leading Process Capability Studies and FMEAs.  
  • Resource Management: Manage the quality of water, glycol, alginate, CIP/COP equipment, and processes.  
  • Customer Feedback: Work closely with Data Analytics, Triage, Test Engineering, Design Engineering, and Customer Care teams to assess customer complaints and reasons for returns.  
  • Logistics Coordination: Lead quality interface with 3rd party logistics (3PL) to coordinate inventory holds, rework, and assessment of non-conformances.  
  • Packaging Support: Support packaging category team to ensure product packaging testing meets required standards.  
  • Corrective Actions: Coordinate and execute corrective action and preventive action (8D) processes.  
  • Testing Methods: Evaluate current hardware and software test methods, propose, and implement additional testing for current product platforms.  
  • Reporting: Present and review data/reports related to specific issues to peers and executives.  
  • Documentation: Establish standard procedure formats and maintain a library of QC protocol documents for use by other teams.  
  • Relationship Building: Foster working relationships among partners to promote quality, robustness, and reliability.  
  • Travel: Up to 25% domestic and international travel required.  

Total Rewards:
  • Placement compensation range may vary depending on experience, skills, and other factors
  • Benefits eligible day one!!
  • Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
  • Annual bonus based on performance and eligibility

Requirements:
  • Education: BS degree in Engineering or equivalent.  
  • Experience: 5+ years of experience in the development and production of consumer goods in a global setting.  
  • Quality Role: Previous experience in a consumer product quality role is highly desired.  
  • Skills: Good working knowledge of statistical analysis and problem-solving tools.  
  • Supply Chain: Experience coordinating hardware or software rework across a global supply chain.  
  • Supplier Management: Experienced with supplier quality management and auditing.  
  • Interpersonal Skills : Effective interpersonal, communication, planning, problem-solving, and organizational skills in a global environment.  
  • Mindset: Continuous improvement mindset.  
  • Self-Motivation: Self-motivated and experienced in dealing with ambiguity while performing critical project steps.  
  • Project Management: Experienced in defining project prioritization and flexible to shift project focus based on business decisions.  

 


Company Overview:

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partners brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!

 

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?

 

We strive to be an  employer of choice , providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

 

Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Average salary estimate

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$100000K

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What You Should Know About Quality Manager, Keurig Dr Pepper

Are you ready to take the reins in ensuring the highest quality standards in an exciting and fast-paced environment? As the Quality Manager at Keurig Dr Pepper in Spartanburg County, SC, you'll be at the forefront of our Quality Assurance department, pivotal to the success of our innovative K-Rounds™ plant. Your day-to-day will involve crafting and executing dynamic quality programs that enhance manufacturing quality, productivity, and capacity. You’ll interact closely with suppliers to ensure material testing and controls meet our demanding benchmarks and oversee the entire supply chain to maintain high standards. Your leadership will shine as you create a culture of trust and well-being among your team, fostering both personal and team growth while driving clear accountability through shared goals. From conducting root cause analyses on production line systems to collaborating with engineering teams on product improvements, each day will bring new challenges. Plus, you’ll lead quality preparation for our operational lines and ensure comprehensive quality and food safety plans are in place. We’re searching for someone with a BS in Engineering and over five years of experience in consumer goods quality roles. If you have a knack for statistical analysis and a continuous improvement mindset, we want to hear from you! Join us in shaping the future of beverages at Keurig Dr Pepper—a company that values its diverse workforce and is dedicated to making every employee feel valued and appreciated.

Frequently Asked Questions (FAQs) for Quality Manager Role at Keurig Dr Pepper
What are the primary responsibilities of a Quality Manager at Keurig Dr Pepper?

The Quality Manager at Keurig Dr Pepper is responsible for planning, organizing, and executing quality programs that enhance manufacturing productivity and capacity. Key duties involve ensuring high-quality standards are met throughout the supply chain, working closely with suppliers on materials testing, leading all site quality checks, managing corrective actions, and developing quality control plans tailored to our K-Rounds™ plant.

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What qualifications do I need to become a Quality Manager at Keurig Dr Pepper?

To qualify for the Quality Manager position at Keurig Dr Pepper, you should possess a BS degree in Engineering or an equivalent field and have at least five years of experience in a consumer goods quality role. Additionally, strong skills in statistical analysis, problem-solving, and supplier management are essential for succeeding in this role.

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How does Keurig Dr Pepper foster a positive work culture for Quality Managers?

Keurig Dr Pepper prioritizes a culture of trust and well-being, especially for Quality Managers. The company promotes open communication, embraces diverse perspectives for innovation, and ensures that team members are motivated and heard. Regular conversations about goals and contributions help maintain a collaborative environment aimed at achieving exceptional quality.

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What tools and methods will I use as a Quality Manager at Keurig Dr Pepper?

As a Quality Manager at Keurig Dr Pepper, you will utilize various statistical analysis tools and problem-solving methods to develop data-driven Quality Control Plans. You'll engage in failure and root cause analysis, monitor quality indicators, and implement continuous improvement processes to enhance our manufacturing quality consistently.

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Is travel required for the Quality Manager role at Keurig Dr Pepper?

Yes, the Quality Manager position may require up to 25% domestic and international travel. This travel is essential for collaborating with suppliers, overseeing quality checks, and engaging with different teams across our operations to ensure quality standards are upheld consistently.

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Common Interview Questions for Quality Manager
Can you describe your experience with quality assurance in consumer goods?

In your response, highlight specific experiences you've had managing quality assurance processes. Discuss how these experiences relate to your understanding of the challenges and nuances within consumer goods, and explain how you implemented effective quality control measures.

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What strategies do you use to foster a culture of quality within your team?

Share specific strategies you’ve employed to encourage teamwork and quality accountability among your colleagues. Emphasize the importance of communication, shared goals, and celebrating both successes and lessons learned to create a supportive quality culture.

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How do you approach failure and root cause analysis?

Explain your systematic approach to analyzing failures, including how you gather data, involve your team, and implement corrective actions. Highlight a past instance where your analysis led to sustainable improvements in quality.

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Describe a time you collaborated with engineering to resolve a quality issue.

Detail a specific example showcasing your collaborative spirit, focusing on how you identified the quality issue, engaged with engineering teams, and led the resolution process, enhancing overall product quality.

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How do you develop and implement quality control plans?

Illustrate your process for creating quality control plans, including how you determine key metrics, engage cross-functional teams, and adjust plans based on operational feedback and data analysis.

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What techniques do you use for continuous improvement?

Talk about your commitment to continuous improvement by mentioning specific techniques like Lean Six Sigma, kaizen events, and how you use feedback loops to drive ongoing quality enhancements.

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How do you handle conflicts related to quality standards?

Describe your approach to conflict resolution, emphasizing effective communication and active listening skills to address concerns while fostering a team-oriented strategy in achieving common quality goals.

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What role do you believe customer feedback plays in quality management?

Discuss the critical role of customer feedback in shaping your quality management strategies and how you’ve used this input to lead improvements that directly impact customer satisfaction.

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What are the biggest challenges you foresee for a Quality Manager at Keurig Dr Pepper?

Reflect on the ever-evolving landscape of consumer goods and how new products, technologies, and regulations may present challenges, and explain how you plan to approach these proactively.

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How do you ensure compliance with food safety standards?

Detail your understanding of food safety regulations and your experience in developing and implementing food safety plans, emphasizing your commitment to ensuring all products meet stringent safety and quality standards.

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Keurig Dr Pepper (KDP) is a leading beverage company in North America, with annual revenue of more than $14 billion and approximately 28,000 employees. KDP holds leadership positions in liquid refreshment beverages, including soft drinks, specialt...

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April 19, 2025

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