Technical Assistant

As a Technical Assistant at Khantech, your key responsibilities will include configuring and maintaining company tools and software, managing access controls for team members, overseeing system administration tasks like software updates and troubleshooting, and maintaining security protocols during user onboarding and offboarding. You will also work on automating workflows and optimizing processes to meet the support needs of various teams.

Candidates for the Technical Assistant position at Khantech must possess strong experience in system administration for SaaS platforms and proficiency in access and identity management tools. Familiarity with cloud services, automation tools, and remote work management tools, along with strong troubleshooting and support skills, is essential. Knowledge of security best practices for employee access and data protection will significantly enhance your candidacy.

Khantech is committed to building a collaborative culture that encourages input on IT best practices and values growth. As a Technical Assistant, you’ll have opportunities for skill development and the chance to contribute to innovative projects. The startup environment fosters learning and provides pathways to enhance your expertise in IT operations.

At Khantech, a Technical Assistant can expect a dynamic work environment that blends remote collaboration with the option to work from our Dubai office. Our team comprises engineers, designers, and gaming enthusiasts who share a passion for technology. You'll be part of a culture that thrives on creativity, collaboration, and the drive to redefine the iGaming experience.

A successful Technical Assistant at Khantech should be familiar with tools such as Google Workspace, Intercom, and Cloudflare. Knowledge of automation tools like Make and AirTable, as well as security management tools like 1password and Okta, will be beneficial. Experience with remote work tools including Jira, Confluence, and Slack is also important for ensuring effective communication and collaboration within the team.

In preparing for this question, highlight your familiarity with cloud services such as Google Workspace and Cloudflare. Discuss specific scenarios where you configured or managed cloud-based software to improve organizational efficiency and how you ensured security during usage.

When answering this, provide concrete examples of SaaS platforms you’ve managed, detailing your responsibilities in system administration. Mention any specific tasks such as troubleshooting, software updates, and user management that showcase your technical expertise.

Share your process for managing access controls, emphasizing the importance of security and efficiency. Discuss tools you've used for access management and describe how you ensure that team members have the appropriate levels of access to sensitive data.

In your response, outline the technical issue you faced, the steps you took to diagnose and resolve it, and the outcome. Focus on your problem-solving skills and technical knowledge that contributed to a successful resolution.

When addressing this question, describe the resources you utilize such as industry blogs, webinars, and online courses. Mention any specific IT communities or forums you engage with, showcasing your commitment to continuous learning and professional development.

Discuss your experience in utilizing collaboration tools such as Slack and Confluence. Share specific strategies you've implemented to enhance communication and teamwork while working remotely, emphasizing your adaptability and proactivity.

In your answer, talk about the security measures you’ve implemented in previous roles, like user onboarding and offboarding processes. Highlight your knowledge of tools like Okta and security protocols that safeguard organizational data.

Share your experience with automation tools like Make and AirTable. Give examples of routine tasks you've successfully automated and detail the time and resource savings achieved through these optimizations.

Articulate your approach to troubleshooting by discussing how you simplify technical jargon and provide clear, step-by-step guidance to non-technical colleagues. Share a specific instance where your support improved a colleague's work experience.

In answering this question, express your enthusiasm for working at a startup like Khantech and your passion for innovative technology. Highlight how your skills align with the company’s mission to redefine the iGaming experience and your eagerness to contribute to IT operations in a collaborative environment.