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Technology Services Senior Consultant

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Job Description

Our Connected Technology Group (CTG) defines and drives the digital, data and technology strategy for KPMG. We have an important advocacy role for technology in the market and across KPMG, working with our technology leaders to build our market presence. We cultivate collaboration and integrate tech execution across our business, driving a firmwide approach to how we go-to-market and build the capability of our people and attract new talent.

As a team member of the ACTTechzone, this role represents the “face of IT”, focused on providing the highest level of customer service. Using innovative solutions, the role is required to ensure that we service our customers as quickly and efficiently as possible.

Essential to the role is your fascination and love of technology and your desire to try new things and see how they work. You understand that it is important not only to help fix equipment, but to build positive customer relationships with free technical advice and timely repairs.

Your Opportunity

Front-facing Techzone duties: Maintain a customer-centric area where users can approach and receive technical support
Inventory management: Ensure our laptop and peripheral stock is received, maintained, and managed
Floorwalking and desk management: Get out and engage with our user base on their working floors, as well as pick up any technical faults before they’re reported

How are you extraordinary?

You enjoy working in the details, with a proactive attitude towards accuracy and deadlines.
You get things done! You’re organised, efficient, and have a high attention to detail to deliver impactful outcomes.
You are passionate about the importance of fantastic communication to share ideas, inspire, and create change. You are able to digest, distill, and communicate complex concepts in both written and verbal forms.

Qualifications

You must be an Australian Citizen and have the ability to obtain security clearance.

Your Experience

Strong customer and communication skills
Proficiency in Microsoft 365 Suite (Outlook, Excel, Word)
Experience using ServiceNow (or other service management tools) for Incident and Request resolution
Knowledge in ITIL practices, and preferred certification in ITIL 3 or 4
Sound understanding of Windows architecture and tools, as well as decent proficiency in Mac architecture and tools
Sound understanding of mobile technologies, such as iOS and Android troubleshooting

Additional Information

KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Attraction Support Team.

At KPMG every career is different, and we look forward to seeing how you grow with us.

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Technology Services Senior Consultant, KPMG Australia

KPMG is on the lookout for a Technology Services Senior Consultant to join our dynamic Connected Technology Group (CTG) in Canberra, Australia. This isn't just any IT role; it's about being the heartbeat of our technology focus at KPMG! As the face of IT, you'll play a vital part in ensuring our customer's needs are met with top-notch service and innovative solutions. You’ll be engaging directly with users, tackling technical issues, and maintaining the technology that fuels our operations. Whether it’s managing inventory of laptops and peripherals or actively floorwalking to spot potential technical problems before they become an issue, your role is all about enhancing user experience and fostering positive relationships. Your passion for technology and proactive attitude will be essential in driving efficient customer support. At KPMG, we believe that great communication is pivotal, so your ability to convey complex ideas simply and engagingly will be a key part of your success here. We’re looking for someone organized, detail-oriented, and incredibly enthusiastic about tech, as our work culture thrives on flexibility, inclusivity, and teamwork. Join us and become part of a supportive team that encourages professional growth and creativity. If you are an Australian citizen with a proven ability to resolve tech issues using tools like Microsoft 365 and have a grasp of ITIL practices, we invite you to explore this exciting opportunity and take your career to the next level at KPMG!

Frequently Asked Questions (FAQs) for Technology Services Senior Consultant Role at KPMG Australia

What are the main responsibilities of a Technology Services Senior Consultant at KPMG?

As a Technology Services Senior Consultant at KPMG, your main responsibilities revolve around delivering exceptional technical support to users. You will serve as the first point of contact in our Techzone, managing user inquiries, maintaining hardware inventory, and proactively addressing technical faults. You’ll engage with users to enhance their experience while ensuring that IT systems and services run smoothly, all while fostering strong relationships through excellent communication.