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The Client Success Representative will be primarily responsible for delivering best-in-class support to a quickly growing set of university partners. This person will fast-track success by accelerating adoption of new products by external clients (predominantly within athletic departments) and will help shape the strategic vision of our solutions by acting as the voice of the end user.

This role will be client-facing across both internal and external users. The Client Success Representative will report to the Client Success Manager.

Responsibilities:

Handle inbound calls and customer support tickets from clients and customers
Respond to all client requests in a timely manner
Manage relationships with CLC clients and users of the platform, functioning as a product expert and technical communications resource (including data collection and system demos)
Review client / stakeholder feedback and utilize it to enhance product offerings and improve product support and adoption
Drive successful experiences for users with an emphasis on planning, engagement, implementation, feature adoption, and meaningful measurement
Contribute to continuous product improvement efforts through efficient user feedback
Support the planning, scoping, and prioritization of future client success projects to achieve all platform goals
Work collaboratively across the management team to share client feedback
Help support the design, implementation, and evolution of current client success operations to further enable product adoption and positive stakeholder engagement
Contribute to the client success roadmap through an understanding of each solution’s business goals

Qualifications:

1+ years of customer service focused work.
Excellent oral and written communication skills will be required, as this position will involve direct communications with clients.
The ability to multi-task and manage changing priorities throughout the day will be required.
Must be a team-player, possess outstanding customer service skills, and be self-motivated.
This position will require the ability to work under minimal supervision, within a group environment, to address a dynamic range of client related issues.
Great listening skills and the capability to remain calm and helpful when working with clients is essential.
Acts with a sense of urgency, illustrates ambition, and drives for completion of tasks and projects.
Must demonstrate the ability and desire to increase knowledge.
Experience working in / contributing to the growth of new client success functions / departments
Ability to take full, end-to-end responsibility for the client success function for assigned clients
Ability to establish a deep understanding of clients’ concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
Ability to create and maintain end-user product documentation and associated materials

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Average salary estimate

$52500 / YEARLY (est.)

min

max

$45000K

$60000K

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What You Should Know About Client Success Representative, LEARFIELD

Are you ready to join Learfield as a Client Success Representative in Atlanta, GA? In this exciting role, you'll be at the forefront of ensuring our university partners receive outstanding support as they navigate our innovative products. Your main focus will be on engaging with clients primarily in athletic departments, helping them adopt new tools that enhance their operations. With a friendly approach, you'll manage inbound calls and support tickets, ensuring that each client's needs are met promptly and effectively. Your expertise will not only aid users but also help shape the strategic direction of our solutions, acting as the ever-important voice of the end user. As you gather valuable feedback from clients, you'll play a crucial role in guiding the continuous improvement of our offerings. Collaboration is key here, as you’ll work closely with the Client Success Manager and your team to develop effective strategies that facilitate successful outcomes for all stakeholders involved. If you're self-motivated, possess excellent communication skills, and have the unique ability to manage multiple priorities, this could be the perfect opportunity for you! Discover how you can contribute to a vibrant and supportive team at Learfield, where your knowledge and passion for customer success will be not just appreciated, but celebrated.

Frequently Asked Questions (FAQs) for Client Success Representative Role at LEARFIELD

What are the key responsibilities of a Client Success Representative at Learfield?

As a Client Success Representative at Learfield, your primary responsibilities will include handling inbound client calls and support tickets, managing relationships with university athletic departments, and assisting with the adoption of new products. You'll act as an expert on the platform, addressing client needs and gathering feedback to enhance overall product support and satisfaction.