Learning Community Manager (Remote)

Description

About Resilia

Resilia is a fast growing, venture backed, mission-driven SaaS startup powering a digital transformation in the nonprofit sector. Our mission is to strengthen nonprofit capacity and help grantors scale impact through data-driven technology solutions. Resilia’s three SaaS-based products help nonprofits achieve tax exempt status, build capacity in pursuit of becoming high performing organizations, while enabling corporations and foundations to support nonprofits beyond grant awards. As a company, Resilia was named 2022 Best Tech Startup in New Orleans, a Rising Star on the 2020 Forbes Cloud 100 list, VentureBeat's Companies to Watch list and Sevetri Wilson, Resilia’s Founder and CEO, has been recognized in

Inc Magazine's 100 Women Building America's Most Innovative Companies and Pitchbook's top Black Tech Leaders list. The company recently closed a historic Series B raise: the $35 million round will fuel growth and impact for the company’s 15,000+ nonprofit users, and marks the largest single

VC raise ever by a solo Black female-founded tech company. For more information visit resilia.com.

This is a fully remote role working EST hours that may require occasional travel, including to Resilia’s New York and New Orleans offices for collaborative opportunities such as team retreats and gatherings. #LI-remote

Market Opportunity

Every nonprofit is unique and so are their capacity needs. Yet they find it difficult to access capacity building solutions that meet them where they are. Resilia’s mission is to strengthen and uplift nonprofit organizations by elevating their stories, driving advocacy efforts, and prioritizing those that are underserved through long-term capacity building. We serve nonprofits, foundations, corporations, governments, and other grantmakers, centered on trust-based philanthropy principles and meeting changemakers where they are.

Resilia’s three Software-as-a-Services products are designed with a human touch.

• Nonprofit Formation - Empowers brand-new nonprofits to achieve tax exempt status while enabling annual compliance.
• Nonprofit Platform - Provides capacity building support in fundraising and donations management, staff training through virtual coaching and educational courseware, program management and the storytelling and reporting of captured impact data.
• Funder Program - Sponsored by grantmakers (foundations, governments, corporations), nonprofits are able to build mission-facing and back office capacity in a manner that best suits them. Resilia’s Funder Program meets nonprofits where they are through a combination of an online platform, 1:1 nonprofit coaching and peer-to-peer learning.

With a first-to-market solution and a team of builders with extensive startup, nonprofit, and corporate experiences, Resilia is well poised to democratize technology to solve some of the social good sector’s biggest legacy challenges, while redefining the notion of Nonprofit Tech.

About the Role

As the Learning Community Manager you sit on the product team to help develop, organize and maintain the Resilia Learning Community.

We are looking for someone to lead this initiative who has experience in building online education and community learning cohorts. Experience in customer advocacy is a must as they will be heavily involved in working directly with our users and our coaches. They need to have a nonprofit-first mindset – as they will create an online learning community that will foster the ability for users to connect, learn and grow together. This person will jump-start these educational and community initiatives and create a place where nonprofit professionals will begin their journey or will use the community to grow. This role will allow you to work cross-functionally with customer experience, support, product, and marketing.

What You Will Do

• Primary administrator and operator of the Circle.so community on the Resilia APP
• Manage the day-to-day for the primary community spaces on the Resilia APP
• Create the community content roadmap, coordinate with other teams at Resilia on what information to share and when, and create original content to educate and enable our users in the community.
• Refine and execute on our engagement strategy
• Moderate questions in the community and connect users with the appropriate teams/individuals who can help solve their problems.
• Analyze community member interactions weekly to highlight common themes/topics and provide recommendations for improvements in future interactions.
• Organize and host online and offline events, meetups, workshops, etc.
• Assist with existing learning cohorts
• Research areas of opportunity for new cohorts
• Comfortable collecting and interpreting data
• Ability to manage everyday tasks of the community

Qualifications

• Minimum 2 years of working experience in either ed-tech, a fast-growing product-led tech company, or full-time experience at a nonprofit organization
• Understanding of the customer marketing and customer engagement space is a must.
• Be flexible and adaptable – as sometimes priorities might change
• Strong communication skills and writing abilities
• Comfortable with ambiguity with a strong bias for action
• Excellent storyteller with skills in both written and verbal communication.
• Be open-minded and willing to reach out to and learn from our users
• Be autonomous, but looking to grow and learn
• Understand how data plays a key role in driving decisions
• Appreciates testing, learning, optimizing, and scaling
• Ego-free approach to giving and receiving feedback - you are a lifelong learner and believe in continuous skill development

Benefits

Why Resilia? Resilia powers the people changing the world.

Resilia is an inclusive and welcoming workplace where our team thrives on collaboration, creativity, innovation, and fun. We are proud to offer competitive salary commensurate with experience and excellent benefits including unlimited PTO, medical, dental, vision and life insurance, a 401k program, mental health support, a healthcare advocate, short-term disability, and commuter benefits, with potential for equity stake in a fast growing company.

Resilia is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.