IT Support Specialist

As an IT Support Specialist at Janney Roofing, your main responsibilities will include responding to user support requests through phone, email, and our ticketing system. You'll troubleshoot hardware, software, and network issues, install and configure systems, and provide user training on IT applications. Additionally, you'll focus on identifying IT security risks and vulnerabilities, participate in IT projects, and maintain documentation to ensure a smooth operation of our IT infrastructure.

To be considered for the IT Support Specialist role at Janney Roofing, candidates should ideally possess a Bachelor's degree in Computer Science or Information Technology. A high school diploma or GED is required. Furthermore, having at least 2 years of experience in a technical support role and relevant IT certifications such as CompTIA A+, Network+, or Security+ will make you a strong candidate.

An IT Support Specialist at Janney Roofing should possess strong troubleshooting skills related to computer hardware, software, and network systems. Proficiency in Microsoft Windows operating systems and office applications is crucial. Additionally, you’ll need to demonstrate excellent communication, problem-solving, and analytical skills to effectively assist team members and ensure a secure IT environment.

At Janney Roofing, the work environment is collaborative and supportive. We value equity, diversity, and inclusion, and everyone is encouraged to contribute to a positive team atmosphere. You’ll have access to growth opportunities and on-the-job training, allowing you to enhance your skill set while providing excellent customer service to your colleagues.

The salary for the IT Support Specialist position at Janney Roofing ranges from $50,000 to $60,000 per year. This competitive compensation reflects our commitment to bringing in dedicated individuals who align with our values of honesty, quality, and integrity while helping us transform lives through our work.

When answering this question, structure your response by covering specific examples of problems you've solved in the past. Highlight your process for diagnosing issues, the tools and systems you used, and the final results. Demonstrating your problem-solving skills and what you learned from the experience can illustrate your capabilities effectively.

In your answer, talk about your continuous learning approach. Mention resources like online courses, IT certifications, tech blogs, and forums you follow. Emphasize your commitment to professional development and how your updated knowledge can benefit Janney Roofing.

Share your approach to task prioritization by discussing tools or methods you might use, such as a ticketing system. Illustrate how you assess the urgency and impact of each issue and communicate with users while managing expectations effectively.

Provide a specific, concise example from your past experience. Focus on how you actively listened to the user's concerns, maintained professionalism, and ultimately resolved the issue. Detail what you learned from the situation and how it improved your customer service skills.

Your answer should highlight the importance of documentation in maintaining efficient IT operations. Explain how it aids in knowledge sharing, helps create troubleshooting guides, ensures consistency in issue resolution, and supports compliance with security protocols.

Discuss your familiarity with installing and configuring computer systems and software. Mention specific tools or processes you’ve used, along with any challenges you faced and how you overcame them to ensure successful installations.

Speak about your understanding of IT security best practices, such as user access controls, regular updates, and awareness training. Highlight any experiences where you identified and mitigated risks, demonstrating your proactive approach to security.

List the scripting languages you know, such as PowerShell or Python, and provide examples of how you’ve used them to automate tasks, streamline processes, or gather data. Emphasize the benefits these skills bring to IT support functions.

Explain your methodical approach, starting from assessing the situation, communicating with affected users, and troubleshooting the root cause. Discuss the importance of a contingency plan and how you can facilitate a rapid recovery while maintaining communication.

Discuss your connection with Janney Roofing’s values and mission. Explain how your skills and passion for technology align with the company's goals. This is also an opportunity to show your enthusiasm for providing exceptional support to improve team performance.