ServiceNow Engineer

As a ServiceNow Engineer at LivePerson, your main responsibilities include configuring core and custom solutions within the ServiceNow platform, developing integrations with various third-party systems, and driving business solutions from inception through implementation. You will also be involved in creating technical documentation, maintaining ServiceNow instances, and advising teams on best practices and new features to improve service management.

To qualify as a ServiceNow Engineer at LivePerson, candidates should possess a Bachelor of Science in Computer Science or a similar technical field, along with 3+ years of coding experience in languages like JSON, Python, and JavaScript. Additionally, at least 1 year of ServiceNow development experience and relevant certifications are required, alongside a strong understanding of ServiceNow ITSM/ITOM components.

LivePerson champions professional development by offering generous tuition reimbursement and access to internal resources for continuous learning. The company prioritizes a supportive environment where ServiceNow Engineers are encouraged to enhance their skills, share knowledge, and stay abreast of the latest advancements in ServiceNow best practices.

A ServiceNow Engineer at LivePerson can look forward to engaging in projects that enhance internal workflows, streamline processes, and automate tasks. You will work on configuring ServiceNow CMDB, implementing best practices in design and integration, and tackling complex technical challenges through innovative solutions tailored to the company's evolving needs.

LivePerson fosters an inclusive and innovative workplace culture where collaboration is key. As a ServiceNow Engineer, you’ll be part of a team that actively encourages asking questions, exploring new ideas, and supporting one another in achieving success. The emphasis on belonging and diversity makes it a vibrant place to work and grow.

When answering, highlight your hands-on experience with ServiceNow, focusing on the specific ITSM/ITOM components you have worked with such as Incident Management, Change Management, and Service Catalog. Discuss any certifications you hold and how they have prepared you for the responsibilities at LivePerson.

Explain your systematic approach to troubleshooting, detailing steps such as checking logs, reviewing configurations, and engaging with stakeholders for required information. Mention your familiarity with scripting and APIs to resolve issues effectively.

Discuss specific projects where you successfully developed integrations using the ServiceNow Integration Hub or REST APIs. Provide examples of systems you integrated and the challenges you faced, along with solutions you implemented.

Share your methods for staying current, such as attending webinars, participating in forums, or following industry updates. Associating specific examples of recent features you've implemented will illustrate your proactive approach.

Provide a clear example where your technical expertise led to a successful solution, discussing the problem, the steps you took to resolve it, and the positive impact it had on the efficiency of operations.

Discuss your experience with various scripting practices in ServiceNow including Business Rules, UI Policies, and Script Includes. Provide specific instances of how you used each scripting type to enhance functionality within ServiceNow.

Explain your project management strategy, possibly mentioning tools you use to track progress. Emphasize your ability to adapt and communicate effectively with team members to meet deadlines.

Share your familiarity with Agile methods, focusing on how you have participated in Scrum ceremonies like stand-ups and retrospectives. Mention how this methodology influenced your approach to project delivery.

Discuss your understanding of best practices including proper documentation, modular design, and ensuring scalability and performance. Provide examples of how you have applied these practices in previous roles.

Talk about your approach to gathering requirements from stakeholders, the importance of collaboration, and how you validate that the developed solutions address user needs effectively.