Connectivity Specialist (LATAM)

As a Connectivity Specialist at Lodgify, you will handle various technical customer support tasks, such as assisting users in connecting to major reservation platforms like Airbnb. You are expected to troubleshoot complex issues, provide exceptional service via emails, chats, and phone calls, and maintain strong relationships with our clients. Your role will also extend to reporting customer feedback to relevant teams to improve our services continuously.

To become a Connectivity Specialist at Lodgify, you should possess experience in technical customer support or a similar field. Strong verbal and written communication skills in English are essential, along with attention to detail and logical thinking. Familiarity with CRM tools like Zendesk or Intercom is beneficial. An eagerness to learn about technology and a positive attitude will certainly make you a strong candidate.

Lodgify prides itself on providing a supportive environment for its Connectivity Specialists. You will have access to various tools and resources to enhance your work, including expense coverage for computers and gadgets. We also encourage professional development through growth opportunities and virtual team activities, helping you stay engaged and motivated while delivering outstanding service.

The work culture at Lodgify is dynamic and international, with a team composed of over 60 nationalities. We celebrate diversity, promoting an inclusive environment where everyone is heard and appreciated. Our Connectivity Specialists enjoy a flexible remote work arrangement, a strong company culture, and opportunities for team-building events that foster collaboration and camaraderie.

Absolutely! Connectivity Specialists at Lodgify can enjoy various benefits, including a competitive salary in EUR/USD, a referral program that offers paid compensation, and opportunities to travel to yearly team-building events. We believe in recognizing our team members' contributions and encouraging a fun and rewarding work environment.

When addressing this question, it's essential to highlight specific roles you've previously held in customer support. Provide examples of how you resolved complex technical issues and supported customers in utilizing software or integration tools. Mention any relevant tools like Zendesk or Freshdesk that you've used to manage support inquiries.

Begin your response by outlining a systematic approach to troubleshooting, starting with understanding the client's issue in detail. Explain how you would verify connection settings, consult internal resources, and utilize your communication skills to assist the client step-by-step in resolving the problem.

In your answer, reflect on a specific instance where your customer service skills made a significant impact. Emphasize your communication style and problem-solving abilities; share what you did to go above and beyond, leading to a satisfied customer experience.

To respond effectively, conduct research on Lodgify beforehand, focusing on its mission in the vacation rental market and its software features. This knowledge can demonstrate your enthusiasm for the role and your commitment to understanding the company’s core values and services.

Discuss your time management skills and prioritization strategies. Explain how you would assess urgency, possibly by employing tools to track tickets and requests, ensuring clear communication with customers while managing your workflow efficiently.

Share how you subscribe to industry news and participate in forums or training sessions. Highlight your proactive approach to continuous learning by emphasizing any recent courses or certifications you've pursued related to technology or customer support.

If you have experience with OTAs, describe specific instances where this knowledge helped your work in customer support. Explain how understanding these platforms can enhance your ability to assist Lodgify customers in connecting their listings effectively.

Discuss important attributes such as strong communication abilities, problem-solving skills, patience, and adaptability. Provide context for each trait and how they contribute to your effectiveness in delivering customer support.

Outline a strategy for empathizing with the customer while resolving the issue. Discuss the importance of active listening, keeping the client informed throughout the process, and taking proactive steps to ensure the problem does not recur.

Convey genuine enthusiasm for the company's mission and the opportunity to contribute to its growth. Discuss how your skills align with the role and how Lodgify's values resonate with you, positioning this role as a significant step in your career.