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Are you passionate about serving clients, adding value and improving processes/systems? Would you like to help people improve their financial wellbeing and build wealth for their future while growing financial advisors' businesses? Are you solution-oriented and passionate about delivering results? If so, LPL is the place for you!

Job Overview:

The primary role of the Client Service Associate (CSA) is to provide administrative support to an advisor or team of advisors, including daily, monthly, and annual tasks. The CSA helps the advisor transition and/or maintain his or her practice and deliver positive results for the advisor’s clients. The ideal candidate will have a strong attention to detail, excellent customer services skills (both verbal and written), and a proven ability to adapt to a changing work environment.

Responsibilities:

Assume ownership of inquiries and requests; communicate with internal departments to ensure clients’ expectations for timely service delivery are met.
Educate clients on account services, capabilities, and new technology – eSignature, paperless statements, Account View (client portal), etc.
Partners with Financial Advisor to strategize on opportunities to meet the needs of clients.
Inbound client calls, schedule appointments, and prepare materials for client meetings.
Manage account activities that are operational in nature –new accounts, cash management, transfers, and account maintenance (e.g., periodic distributions, debits)
Keep client management systems up to date with client information.
Assist with various documentation requirements for new business.
Conduct proactive outreach to clients and advisors on time sensitive activities (e.g., RMDs)
May assist in executing trades for clients as needed to support the Financial Advisor

Requirements:

1+ year experience in role as a Client Service Associate or similar client facing role

Preferences:

Bachelor’s degree; preferably in Business, Accounting or Finance
Series 7 and 66 license preferred not required
Experience working with Financial Advisors, Branch and Home Office support teams
3+ years brokerage/financial services industry knowledge
Strong customer focus, excellent verbal and written communication skills; able to explain complex information clearly and simply
Proven ability to independently and efficiently manage multiple projects concurrently in a fast-paced environment
Organized with a strong attention to detail and problem-solving abilities
Outstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal/external partners
Strong analytical skills and ability to research information
Proficiency in Microsoft Word, Excel, and PowerPoint; CRM applications
Prior Customer Service experience financial services background required

#LI-PA

Pay Range:

$22.82-$38.04/hour

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off (up to 16 days) plus eleven paid holidays, volunteer time off, and more. This role is also eligible for LPL’s discretionary bonus. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!
Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!
Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!
Impactful Work: Our size is just right for you to make a real impact. Learn more here!
Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!
Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!
Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

EAC1.22.25

Average salary estimate

$63263 / YEARLY (est.)

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$47445K

$79081K

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What You Should Know About Client Service Associate, LPL Financial

If you're looking for an exciting opportunity to be a part of a dedicated team, LPL Financial is searching for a Client Service Associate! In this remote role in Washington, you'll play a vital part in supporting financial advisors while helping clients achieve their financial goals. Your main responsibilities will include providing administrative assistance, managing account activities, and educating clients on services and technologies. You'll connect with clients daily, handle inbound inquiries, schedule appointments, and prepare crucial materials for meetings. As a Client Service Associate, you’ll need to maintain meticulous records and ensure that all client information within management systems is current. We're looking for someone with a flair for customer service, excellent communication skills, and strong attention to detail. If you have experience in client-facing roles and are driven by a passion for helping people, this is the perfect place for you. Join us and take part in empowering individuals to enhance their financial wellbeing, all while fostering relationships and enjoying a dynamic work environment at LPL!

Frequently Asked Questions (FAQs) for Client Service Associate Role at LPL Financial

What are the responsibilities of a Client Service Associate at LPL Financial?

As a Client Service Associate at LPL Financial, your responsibilities will include providing administrative support to advisors, managing account activities, and maintaining client management systems. You'll be on the front lines of client interactions, educating them about various services and the latest technology tools. Your role is crucial in ensuring that client inquiries are addressed promptly and effectively, making you an integral part of the advisor's team.