Training and Implementation Specialist I - LM

As a Training and Implementation Specialist I at LM, your primary responsibilities include training new and existing Labor Management customers on M3 Time & Attendance features, monitoring data integrity, and assisting in the development of customer-specific reporting tools. You’ll also be responsible for establishing relationships with third-party vendors and collaborating with the project coordinator to create accurate reporting solutions.

To become a Training and Implementation Specialist I at LM, candidates are preferred to have a Bachelor’s Degree in IT, MIS, or Computer Science, along with 1-2 years of relevant experience. Strong written and verbal communication skills in English, familiarity with various computer software applications, and a willingness to engage in further technical training are also essential to succeed in this role.

At LM, the development of a Training and Implementation Specialist I is encouraged through ongoing training activities and access to up-to-date resources in order to maintain technical currency. Employees are actively supported in their pursuit of additional certifications and training to broaden their product and industry knowledge.

At LM, a Training and Implementation Specialist I can expect a collaborative working environment where teamwork is valued. You'll have the opportunity to engage with both support and training teams to collectively solve complex customer problems and enhance overall service quality. This cooperation is integral to ensuring smooth operations, especially during peak times.

The position of Training and Implementation Specialist I at LM requires the ability to sit or stand for extended periods, perform work on a computer for long durations, and lift up to 25 lbs. Additionally, some travel may be required to represent the company’s interests.

In responding to this question, discuss specific experiences where you successfully implemented software systems. Highlight any training sessions you conducted, tools you used, and how you monitored user engagement and competency.

Explain the methods you’ve employed to check for accuracy, like regular audits of generated reports and processes in place for discrepancy reporting. Emphasize your attention to detail and proactive approaches to identifying and fixing data issues.

When answering, focus on a specific instance that required you to adapt your training style or approach. Discuss how you identified the issue, the strategies you implemented to address it, and the overall outcome.

Focus on specific software like M3 Time & Attendance, various reporting tools, and common applications such as MS Word and Excel. Illustrate your proficiency with examples of how you have used these tools in past roles.

Convey your system for prioritizing, such as assessing urgency and impact. You might mention practicing time management skills and techniques such as creating to-do lists and leveraging team collaboration tools.

Discuss your commitment to lifelong learning through attending workshops, online courses, or networking with industry professionals. Mention any relevant certifications you are pursuing or have already achieved.

Emphasize your approach to building relationships through effective communication, active listening, and addressing specific customer needs. Share any techniques you use to engage participants during training sessions.

Highlight the importance of communication and understanding roles within a team. Discuss any experiences where you've successfully collaborated, potentially utilizing tools like shared documents or project management software.

Provide an example showing your versatility in communication by adapting the complexity of your explanations and materials according to diverse audience needs, and the positive outcomes resulting from this flexibility.

Share your passion for technology and customer success. Discuss how helping others understand new systems and improve their productivity drives your performance and satisfaction in your work.