Account Manager

As an Account Manager at Mable Therapy, your responsibilities include developing and nurturing relationships with schools and Multi-Academy Trusts (MATs), monitoring service usage, and proactively identifying opportunities for growth. You will track the impact of our services on the children you serve, hold regular client check-ins, and ensure contract renewals are smooth and efficient.

To excel as an Account Manager at Mable Therapy, you should have at least 2 years of experience in account management or relationship management, particularly within the education sector. Strong problem-solving skills, excellent communication abilities, and experience with CRM systems are essential for succeeding in this role.

At Mable Therapy, the Account Manager plays a vital role in tracking and reporting the impact of our services. By monitoring engagement metrics and service usage data, you'll present tailored solutions and improvements during client check-ins. This data-driven approach ensures our clients are aware of how our services benefit their students and allows for focused discussions on enhancements.

As an Account Manager at Mable Therapy, you have several growth opportunities. With ongoing professional development and a commission structure that rewards sales success, you can advance your career while contributing to a meaningful mission. The company’s expanding operations also provide pathways for leadership roles as Mable Therapy continues to grow.

The company culture at Mable Therapy is supportive, passionate, and purpose-driven. As an Account Manager, you will be part of a collaborative team dedicated to making a real difference in the lives of children. The flexible, remote-friendly work environment promotes work-life balance and fosters an atmosphere where innovative ideas are encouraged and embraced.

In your response, focus on specific roles where you engaged with schools or MATs, detailing how you built and maintained relationships, tracked service metrics, and created tailored solutions. Highlight any successful outcomes or growth opportunities you initiated during these experiences.

Discuss your approach to categorizing accounts by their needs and potential for upselling. Explain how you would analyze service usage data, track engagement levels, and allocate time effectively to ensure all clients receive adequate support and attention.

Explain your relationship-building techniques such as regular communication, personalized support, and understanding client needs. Providing examples of how you’ve effectively interacted with stakeholders in past roles will strengthen your answer.

Describe your problem-solving skills and emphasize your ability to listen actively to client concerns. Share an example of a specific situation where you addressed an objection, turning it into an opportunity for improved service or upselling.

Discuss key performance metrics such as client retention rates, upsell success percentages, and overall service satisfaction. Mention how these metrics help tailor your approach and ensure the outcomes align with company goals.

Share a specific story where you identified an upsell opportunity based on client needs and how you presented the solution. Highlight the positive outcomes for both the client and the company as a result.

Describe your approach to communication, such as setting regular check-ins with stakeholders, providing them with data-driven updates, and creating materials that clarify how Mable Therapy's services can benefit their organization.

Articulate the importance of empathy and a passion for making a difference in children's lives. Explain how understanding the unique needs of schools and MATs aligns perfectly with Mable's mission.

Share specific CRM systems you’ve used, how you leveraged them to manage client relationships, track service usage, and analyze data trends. Emphasize your comfort with data-driven decision-making.

Express your admiration for Mable Therapy's mission and how you believe that your skills in account management can significantly contribute to their objectives. Discuss your interest in helping children and schools access necessary support through effective partnership building.