RAVE I, Feedback and Corrections
Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 3.5 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers.
What You'll Do
You will review a large amount of feedback from customers to improve their experience
You will do a root-cause analysis using various data sources and tools to understand the customers’ issues;
You will make high quality edits on OSM and other data sources (e.g. search data) based on guidelines;
You will provide investigations and analysis, find behavioral patterns and write reports
You will tightly interact with teammates, managers and engineers to improve current tools, workflows, products and services
What We Believe are Important Traits for This Role
Proficiency in English, ability to communicate clearly in written and verbal communication, read and write documentation. (B1 and above). Please, indicate the level of English proficiency in your CV;
Analytical mindset and ability to identify common patterns in large volumes of information (SQL and proven analytical experience will be a great advantage);
Presence of logic, ability to reason and act independently;
A quick learner, ability to switch between projects with different workflow or instructions, multi-tasking;
Ability to stay focused on a repetitive work during a working day, keeping high quality and accuracy of data processing;
Ability to execute monotonous work in large volumes on a high level of personal efficiency;
Ability to work in a team and high communicative skills;
Resistant to stress in a rapidly changing situation
Welcomed
OSM data model understanding and editing experience (or other services), interest in cartography and navigation;
Proven knowledge of SQL/Python/JS/Low Code technologies for data analysis and automations;
Interest in developing their skills and expanding competencies within working domain;
Knowledge of Jira and Confluence
Knowledge of traffic rules or ability to learn them quickly
What We Value
In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:
We value high-performing creative individuals who dig into problems and opportunities.
We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.
We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.
By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application.
We are committed to a fair and equitable hiring process. We do not discriminate against any protected class.
#LI-Remote
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If you're an analytical thinker who enjoys enhancing user experiences, the RAVE I, Feedback and Corrections position at Mapbox might be the perfect fit for you! As part of our dynamic team, you'll dive into customer feedback, ensuring their voices are heard while identifying key issues through root-cause analysis. Your important role will see you making high-quality edits on OpenStreetMap and using various data sources to improve overall experiences. Collaborating closely with teammates, managers, and engineers, you'll be a vital part of evolving our tools and workflows. At Mapbox, we value clarity and communication, so proficiency in English is key. But that's just the start! If you thrive on challenges and can juggle multiple projects, this role will provide you with plenty of opportunities to grow your skills. Engaging with real-time data, you’ll produce insightful reports, analyze patterns, and contribute to strategic decision-making. Whether you have a background in SQL or a passion for cartography, your skill set will be welcomed here as we continue to support a diverse, innovative team committed to delivering excellent products. Join Mapbox, where your contributions directly impact how millions interact with location technology!
Mapbox powers navigation for people, packages, and vehicles everywhere.
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