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Quality Assurance Manager

UTLX

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Who We Are:
The Company’s regulatory, engineering and commercial expertise make UTLX the preferred source of railcars and services for many of its customers. Owned by the Marmon Group and Berkshire Hathaway, UTLX headquarters is in Chicago’s financial district, close to major public transportation hubs. UTLX offers competitive compensation and benefits as well as an opportunity to be a part of a top-notch team where enthusiasm, expertise, and progressive thinking are valued.
Job Summary:
The QA Manager is responsible for ensuring shop compliance with Union Tank Car Company’s Quality Assurance Program as well as regulatory, industry, and customer requirements. The primary responsibility of the position is to ensure a quality product. This shall be done by ensuring that the product produced, and work performed to meet all customer, company, industry, and regulatory requirements. 
Primary responsibilities and/or essential functions include, but are not limited to:
  • Ensures the repair facility’s quality assurance program and repair practices meet all regulatory requirements.
  • Ensures product quality at the assigned facility meets all customers, company, industry, and regulatory requirements.
  • Implements and manages processes to measure quality and implement corrective actions for continuous improvement based on data provided, procedures, and policies.  
  • Develops and trains personnel on quality assurance, special process, and work instruction procedures.  Trains supervisors further in quality processes so they can continue to promote quality to improve plant operations.
  • Conducts internal audits of the facility to ensure compliance with company, customer, and regulatory requirements and serves as audit liaison and response coordinator for customers, AAR, and FRA audits.
  • Ensures AAR M1003 quality assurance and AAR M1002 facility certification programs are current and meet customer and regulatory requirements.
  • Participates in and actively supports quality projects, activities, and Responsible Care initiatives to ensure that the Company achieves its goals.
  • Excellent written and verbal communication skills.
  • Strong knowledge of UTC procedures/standards, AAR/DOT regulations, customer procedures and other technical areas such as tank car repair practices, NDT, inspection, welding, tank car parts/components, and coatings.
  • Familiarity with quality process improvement tools such as 5Y, Fishbone, and PDCA is essential for the performance of root cause analysis and development of corrective/preventive actions as well as investigation of customer complaints and audit findings.
  • Willingness and ability to wear safety equipment such as, but not limited to safety shoes, safety glasses, hard hats, earplugs, and respirators.
  • Possess keen visual and audio acuity to recognize various shop danger warning signals to avoid injuries and promote a safe working environment.
  • Ability to enter tank cars via a manway opening for 18” to 20” in diameter and to tolerate confined spaces.
  • Ability to climb ladders to heights of approximately 14 feet high without fear of heights.
  • Ability to bend, stoop, stretch, lift and carry objects weighing up to 50 pounds to set up tables and to attach to tank cars.
  • Possess considerable stamina to perform the essential functions over a large geographical plant area.
  • Ability and availability to work considerable overtime hours that may often be required.
  • Willingness and ability to travel outside of the normal place of work via car, train, and airplane as travel may be required.
The incumbent works to epitomize Union Tank Car’s Quality Policy and ensure that subordinates work to meet internal and external customer expectations at all times by fully applying himself/herself and seeing to it that subordinates apply themselves to the task involved, preventing errors, and implementing personal and departmental quality improvement projects.  In addition, the incumbent is required to understand the Responsible Care Management System and actively participate in activities outlined therein.
​Requirements:
  • High School diploma or equivalent required.
  • Minimum of 5 years relevant work experience in tank car repair or manufacturing with knowledge of AAR and FRA regulations. Knowledge of NDT inspection processes, including VT and PT, as well as AWS-CWI certification
Why Join our team?
We take pride in offering our employees rich benefits packages. We appreciate hard-working and passionate individuals which is why we offer...
  • Tuition reimbursement program
  • Medical, dental, vision
  • Company-paid Employee and dependent life insurance
  • Company-paid sickness and accident income
  • 401k matching and pension 
  • Annual safety shoe allowance
  • Holiday pay
  • Vacation
  • Marmon employee discount program.
  • Rewards for anniversaries, success, and a job well done.
Please note the duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work. Duties and activities may change at any time with or without notice.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.

Average salary estimate

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$90000K

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What You Should Know About Quality Assurance Manager, Marmon

If you're a seasoned quality assurance professional looking to level up your career, the Quality Assurance Manager position at UTLX in El Dorado, KS, could be the perfect fit for you! As part of the renowned Marmon Holdings family, backed by Berkshire Hathaway, you will be at the forefront of ensuring that our products meet the highest standards of quality and safety. At UTLX, we pride ourselves on our regulatory, engineering, and commercial expertise, making us a leader in railcar manufacturing. In this role, you'll have the opportunity to oversee compliance with our Quality Assurance Program, ensuring that every tank car meets rigorous industry and customer requirements. Your responsibilities will include implementing quality measurement processes, training team members on quality assurance standards, and conducting internal audits to maintain compliance. You'll also participate actively in continuous improvement initiatives aimed at enhancing our quality practices. With your expertise in AAR and FRA regulations, along with a knack for problem-solving, you'll help us uphold UTLX's commitment to excellence. We celebrate proactive and passionate individuals, and in return, we offer a competitive benefits package that includes tuition reimbursement, medical, dental, vision coverage, and much more. So if you're ready to make a meaningful impact while being part of a dynamic team, we want to hear from you!

Frequently Asked Questions (FAQs) for Quality Assurance Manager Role at Marmon
What are the primary responsibilities of the Quality Assurance Manager at UTLX?

The Quality Assurance Manager at UTLX is responsible for ensuring that all products produced meet strict quality standards. This includes overseeing compliance with Union Tank Car Company’s Quality Assurance Program, regulatory requirements, and industry standards. The role requires implementing processes for measuring quality, managing corrective actions based on data, training personnel on quality procedures, and conducting internal audits. Effective communication and strong knowledge of regulations are essential for success in this role.

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What qualifications are needed for the Quality Assurance Manager position at UTLX?

To qualify for the Quality Assurance Manager position at UTLX, candidates must possess a high school diploma or equivalent, along with a minimum of 5 years of relevant experience in tank car repair or manufacturing. Familiarity with AAR and FRA regulations is critical, as is knowledge of NDT inspection processes. Candidates should also demonstrate strong problem-solving skills and the ability to work collaboratively across teams to uphold quality standards.

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What kind of environment can I expect as a Quality Assurance Manager at UTLX?

As a Quality Assurance Manager at UTLX, you'll work in a dynamic manufacturing environment that emphasizes safety, compliance, and quality. UTLX is committed to fostering a culture where team's input and enthusiasm are valued, encouraging professional growth and continuous improvement. You'll interact with various departments, engage in hands-on work within the shop, and have the opportunity to lead quality projects that make a real impact on the operations.

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How does UTLX support employee development for the Quality Assurance Manager role?

UTLX places high value on employee development, especially for key positions like the Quality Assurance Manager. The company offers a tuition reimbursement program, ensuring that staff can pursue further education and training aligned with their career goals. Additional learning opportunities include on-the-job training, mentorship from experienced colleagues, and access to resources for improving quality processes and practices.

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What benefits does UTLX offer to employees in the Quality Assurance Manager position?

UTLX offers a competitive benefits package to support the well-being of all employees including those in the Quality Assurance Manager position. Benefits include medical, dental, and vision insurance, company-paid life insurance, a 401k matching program, annual safety shoe allowances, holiday pay, and a generous vacation policy. Employees also enjoy rewards for their achievements and anniversaries, creating a positive and motivating workplace culture.

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Common Interview Questions for Quality Assurance Manager
Can you explain your experience with AAR and FRA regulations for the Quality Assurance Manager role?

When answering this question, focus on specific instances where you've applied AAR and FRA regulations in your previous roles. Mention any compliance challenges you faced and how you resolved them. Highlight your understanding of the importance of these regulations in ensuring safety and quality in tank car manufacturing.

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How do you approach training employees on quality assurance processes?

Explain your training philosophy, emphasizing hands-on learning and ongoing support. Discuss how you tailor training sessions to different experience levels and the importance of feedback in improving quality assurance knowledge among staff. Provide an example of a successful training initiative you’ve implemented.

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What quality improvement tools are you familiar with and how have you used them in past roles?

Share specific tools like 5Y, Fishbone, or PDCA, and discuss how you utilized them in past projects. Explain your thought process when using these tools for root cause analysis and how implementing corrective/preventive actions resulted in measurable improvements in quality.

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Describe a time when you conducted an internal audit. What was the outcome?

Provide a detailed account of an internal audit you led, including your planning process, execution, and follow-up actions. Highlight any significant findings, the steps you took to address them, and how the audit positively influenced compliance or quality standards within the team or organization.

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How do you manage corrective actions in your quality assurance responsibilities?

Discuss your systematic approach to managing corrective actions, emphasizing the importance of data analysis, stakeholder communication, and follow-up. Provide an example where your corrective actions improved processes or resolved compliance issues.

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How would you handle a situation where a product does not meet quality standards?

Talk about the importance of quickly identifying the root cause, communicating with the relevant stakeholders, and ensuring that corrective measures are implemented. Share an example from your experience where you successfully handled a similar situation and what lessons you learned from it.

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What tools do you find most effective for ensuring compliance with regulatory requirements?

Highlight your familiarity with compliance management software, checklists, and reporting tools. Explain how these tools enable you to track regulatory changes, streamline compliance processes, and maintain transparency across departments.

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Discuss your experience with quality assurance metrics. What metrics have you tracked?

Explain the key performance indicators (KPIs) that you have tracked in quality assurance. Discuss how you analyze these metrics to identify trends and areas for improvement, and provide examples of how you used these insights to drive changes.

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What do you consider the most significant challenge in maintaining quality assurance in manufacturing?

Articulate your understanding of the common challenges, such as balancing efficiency and quality, ensuring employee training, and keeping up with regulatory changes. Share strategies you’ve employed to overcome these challenges, showcasing your proactive and solutions-oriented mindset.

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Why do you want to work as a Quality Assurance Manager at UTLX?

Communicate your excitement about UTLX and its reputation in the industry. Align your values and career goals with the company's commitment to quality, innovation, and employee development. Use this opportunity to express your desire to contribute to UTLX’s success through your expertise.

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DATE POSTED
April 11, 2025

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